Erzgebirge-PalaceReviews:
481 reviews in the last 12 months7,413 total reviews
Excellent
Top positive review
4 Aug 2023
Verified review
I bought 3 items, the teelight arch, a Santa with a penguin on a toboggan and another Santa with a small reindeer. I've collected all things penguin since I was child, the idea being I wanted to put together a tableau with penguins and a reindeer, a tree plus a snowman. If I have one observation, it is not a criticism, - the arch itself would be better if it was twice the size so more figures could be arranged on it. I intend to give the extra Santa as a Christmas gift to a friend. Everything was beautifully packaged and arrived from Germany to the UK within 5 days. The quality of the pieces is excellent, the service and packaging was likewise. Although, I speak no German I was able to order via the website as there was the option to view the website in English. I would highly recommend both the ease of use of the website and the goods themselves. As I said as the arch was smaller than I'd hoped and I have no hesitation in ordering more products from the site I intend to order another arch and more figures and I will put them on either side of my mantlepiece.
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Top negative review
24 Nov 2023
Verified review
My Santa arrived broken snd it became my job to fix it so i can give it for a gift. Not to excited about that as i now know it can fall apart again.
$12 is nothing or 15% off the next order (really ??) and it good for your site.
Now i also know that everything being shipped becomes my responsibility to fix it if needed. Wow.
It was packed very well which points to the issue before that
Really sad as I love your entire line
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Reviews for Erzgebirge-Palace
8 Dec 2023
Verified review
Before shipping, test again to make sure LED lights are working. I order this which was shipped to the USA. It arrived with the lights not working. What a shame, because it is a beautiful item, but expensive. Sending it back for refund, not taking a chance a replacement may not work as well.
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8 Dec 2023
Verified review
Absolutely stunning!
Our 4 tier pyramid is absolutely stunning! My wife and I had been talking about getting one for years in all the times we’d been to Germany we had never bought one. My only complaint, and the reason I didn’t give it 5 stars was the packaging. When I received the box, I heard a lot of rattling around. Luckily it was the box of candles that had busted open and it was candles bouncing around in the box. But when I opened the pyramid box, many parts to the pyramid had broken off. I was able to glue them back on, so well in fact you can’t tell they had broken off. My only recommendation for this company is to do a better job for shipping. I live in the US, so I understand it’s a long way to travel. Otherwise, we love it, and this will be in our family for many generations to come!
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28 Nov 2023
Verified review
Items are exactly what I wanted but both arrived damaged. Santa smoker head had broken off and a tree had broken off the pyramid. I was able to repair both with glue but packaging for fragile items like these could have been better. Otherwise, very happy.
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24 Nov 2023
Verified review
Broken Santa
My Santa arrived broken snd it became my job to fix it so i can give it for a gift. Not to excited about that as i now know it can fall apart again.
$12 is nothing or 15% off the next order (really ??) and it good for your site.
Now i also know that everything being shipped becomes my responsibility to fix it if needed. Wow.
It was packed very well which points to the issue before that
Really sad as I love your entire line
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6 Nov 2023
Verified review
Shipping was fast! It would be nice if every ornament came in it's own box, in order to gift them.
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30 Oct 2023
Verified review
The mini incense cones gave an odd smell. Not really pine.
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27 Oct 2023
Verified review
Please add a 'regular mail' option. I did not need my order quickly and didn't like paying such a high shipping charge, which doubled the price of my little item.
I would like to see more traditional products.
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16 Oct 2023
Verified review
I love the nut cracker!
I love the nut cracker and my son will love it as well. I just wish there was some paperwork or a certificate of origin of authenticity that accompanied the item. Beautiful workmanship.
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26 Sept 2023
Verified review
Items were shipped quickly and accurately. Quality is great, as expected however 2 of the 3 smokers received had broken arms that I will need to glue on prior to giving as gifts.
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Answer by Erzgebirge-Palace
29 Sept 2023
We're sorry that two smokers arrived to you with their arms unattached. Unfortunately, some shipping service providers do not always handle the packages well and even though there is no damage on the outside, the products can still suffer damage on the inside. Wooden products in particular are very fragile and need to be handled with care. Please contact us directly by mail and we will surely find a good solution together.