Erzgebirge-Palace- Logo - reviews

Erzgebirge-Palace
Reviews:

484 reviews in the last 12 months7,412 total reviews  

4.88
Excellent
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Top positive review

4 Aug 2023
 Verified review
I bought 3 items, the teelight arch, a Santa with a penguin on a toboggan and another Santa with a small reindeer. I've collected all things penguin since I was child, the idea being I wanted to put together a tableau with penguins and a reindeer, a tree plus a snowman. If I have one observation, it is not a criticism, - the arch itself would be better if it was twice the size so more figures could be arranged on it. I intend to give the extra Santa as a Christmas gift to a friend. Everything was beautifully packaged and arrived from Germany to the UK within 5 days. The quality of the pieces is excellent, the service and packaging was likewise. Although, I speak no German I was able to order via the website as there was the option to view the website in English. I would highly recommend both the ease of use of the website and the goods themselves. As I said as the arch was smaller than I'd hoped and I have no hesitation in ordering more products from the site I intend to order another arch and more figures and I will put them on either side of my mantlepiece.

Top negative review

24 Nov 2023
 Verified review
My Santa arrived broken snd it became my job to fix it so i can give it for a gift. Not to excited about that as i now know it can fall apart again. $12 is nothing or 15% off the next order (really ??) and it good for your site. Now i also know that everything being shipped becomes my responsibility to fix it if needed. Wow. It was packed very well which points to the issue before that Really sad as I love your entire line
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Reviews for Erzgebirge-Palace

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25 Mar 2024
 Verified review
The Amaryllis little boy is damaged. The flowers are lose.
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18 Feb 2024
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Had to glue the hand back on
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30 Jan 2024
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Love my pyramid but had to reassemble it and glue it together as the packing had not protected it sufficiently.
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16 Jan 2024
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If I could give an extra half of star I would. I just don’t like that the structure doesn’t sit level due to an electrical connection being taped to the underside
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13 Jan 2024
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I had a damaged piece, reported it, received no response from customer service at all
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5 Jan 2024
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3 Jan 2024
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Great product always giving a different option. Nice aromas given off. Arrived in time well packaged.
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2 Jan 2024
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The ordering online was simple. Shipping was really fast. When the product arrived, a few pieces were no longer glued to the base. It was an easy fix, but just wanted you to know.
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31 Dec 2023
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I absolutely love the items I ordered but, disappointed that 2 of the 3 items arrived broken. See attached pictures.
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29 Dec 2023
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Looks great and works perfect. However, in shipping, the little men were knocked off. No damage, but had to be regaled.
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29 Dec 2023
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I liked the smoker, but it arrived in pieces. I glued it back together. Disappointing.
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27 Dec 2023
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It was a gift and the hand had to be glued back on
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26 Dec 2023
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I ordered the muller christmas pyramid 1 tier. When i opened the box, two of the figurines was loosed and also one candle holder.& one of the loosed angel, the hair & the wing was chipped. Either it wasn’t handled properly during shipping or the packaging needs to be improved
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22 Dec 2023
 Verified review

My broken snowman

My little snowman on the bottom arrived broken. His little bird and arm snapped off. Needs to be packaged a bit better, it wasn’t wrapped very well for transport. I fixed him and he looks ok but I wish it hadn’t broken.
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22 Dec 2023
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Slight damage in shipping

Two of the trees (one large, one small) had become unattached in shipping. I reglued them and think they will be fine.
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21 Dec 2023
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One of Santa’s arms was off, but my niece glued it.
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19 Dec 2023
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My sister loves her new Herrnhuter!

My sister loves my Herrnhuter I got in Germany, and I was thrilled to learn I could order her one from the US! Unfortunately the adapter that came with it was EU-UK instead of EU-US, but otherwise all is great!
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19 Dec 2023
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Great delivery time. Nicely packaged and arrived safely. Value is more of a three star. Seems a bit plain versus the expectations from the pictures on the website.
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18 Dec 2023
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I fixed it

I had to glue the sword because it was not attached
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9 Dec 2023
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This item was much better than the previous one and arrived quickly.
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