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Top positive review
4 Aug 2023
Verified review
I bought 3 items, the teelight arch, a Santa with a penguin on a toboggan and another Santa with a small reindeer. I've collected all things penguin since I was child, the idea being I wanted to put together a tableau with penguins and a reindeer, a tree plus a snowman. If I have one observation, it is not a criticism, - the arch itself would be better if it was twice the size so more figures could be arranged on it. I intend to give the extra Santa as a Christmas gift to a friend. Everything was beautifully packaged and arrived from Germany to the UK within 5 days. The quality of the pieces is excellent, the service and packaging was likewise. Although, I speak no German I was able to order via the website as there was the option to view the website in English. I would highly recommend both the ease of use of the website and the goods themselves. As I said as the arch was smaller than I'd hoped and I have no hesitation in ordering more products from the site I intend to order another arch and more figures and I will put them on either side of my mantlepiece.
My Santa arrived broken snd it became my job to fix it so i can give it for a gift. Not to excited about that as i now know it can fall apart again.
$12 is nothing or 15% off the next order (really ??) and it good for your site.
Now i also know that everything being shipped becomes my responsibility to fix it if needed. Wow.
It was packed very well which points to the issue before that
Really sad as I love your entire line
Everything arrived safely and so quickly! Such excellent craftmanship and quality products! I can't think of anything that needs improving! Thanks so much!
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27 Jan 2024
Verified review
Have ordered from Erzgebirge before. Always have what I am looking for in stock. Merchandise arrived promptly as advertised and most important the merchandise arrived in perfect shape.
Easy to order...outstanding product...fast shipping
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25 Jan 2024
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Quality
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23 Jan 2024
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ITEM ARRIVED AS DESCRIBED PROMPT DELIVERY.
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22 Jan 2024
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Elegant nutcracker. Well made, and arrived quickly. Carefully packed.
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22 Jan 2024
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alle producten die zij maken zijn zo mooi, en dat het geen massa productie is vind ik ook wel fijn
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22 Jan 2024
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The customer service is very prompt in getting back to you. It was excellent service. The nutcrackers I have gotten are just beautiful and so detailed. I will be buying more of them from this company
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21 Jan 2024
Verified review
Wonderful, quick service! We love the pyramid that we purchased. It is beautiful and unusual! We have chosen to keep it out all year. Everything was carefully packed and arrived very quickly!
I always get fast shipping and delivery. The products that I order are just like the website adversities. I love this store! I order from the USA and ship here and to the UK.
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16 Jan 2024
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16 Jan 2024
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Consistency and professionalism
I’ve ordered several nut crackers over the years and they always arrive on time, well packaged and of a quality you would expect. When there has been an issue, they are quick to reply and professional in their responses
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Imported Reviews
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