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Top positive review
4 Aug 2023
Verified review
I bought 3 items, the teelight arch, a Santa with a penguin on a toboggan and another Santa with a small reindeer. I've collected all things penguin since I was child, the idea being I wanted to put together a tableau with penguins and a reindeer, a tree plus a snowman. If I have one observation, it is not a criticism, - the arch itself would be better if it was twice the size so more figures could be arranged on it. I intend to give the extra Santa as a Christmas gift to a friend. Everything was beautifully packaged and arrived from Germany to the UK within 5 days. The quality of the pieces is excellent, the service and packaging was likewise. Although, I speak no German I was able to order via the website as there was the option to view the website in English. I would highly recommend both the ease of use of the website and the goods themselves. As I said as the arch was smaller than I'd hoped and I have no hesitation in ordering more products from the site I intend to order another arch and more figures and I will put them on either side of my mantlepiece.
My Santa arrived broken snd it became my job to fix it so i can give it for a gift. Not to excited about that as i now know it can fall apart again.
$12 is nothing or 15% off the next order (really ??) and it good for your site.
Now i also know that everything being shipped becomes my responsibility to fix it if needed. Wow.
It was packed very well which points to the issue before that
Really sad as I love your entire line
Product was beautiful. My only criticism is that three of the figures came unglued during shipping and arrived loose in the box. They glued back on for no problem.
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12 Jun 2023
Verified review
I bought this for my sister for her birthday. She loves it. It came so fast, we were very impressed. This is the second smoker I have ordered over the last two years and I am always impressed by how quickly they respond. We love all their products.
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12 Jun 2023
Verified review
I like the way the nutcracker was packed and packaged. It means less likelihood of damage during shipping. The nutcracker itself is super cute as I expect all the nutcrackers from Erzgebirge-palace and Christian Ullbrich to be!
I love the different choices and quality and service.
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30 May 2023
Verified review
Excellent craftsmanship. Love the german products. Fast delivery
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29 May 2023
Verified review
I liked everything - great experience. You held my request to be notified when the item returned to stock - and, you did. I immediately placed my order, and you immediately securely packed and shipped my purchase. It took only a few days to arrived.
Please do not change anything - what you do (and did for my past orders) is perfect.
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20 May 2023
Verified review
Perfect experience! Items were packaged securely and shipping was very fast. I received my order faster than orders from companies here in the states!
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