Erzgebirge-PalaceReviews:
482 reviews in the last 12 months7,413 total reviews
Excellent
Top positive review
4 Aug 2023
Verified review
I bought 3 items, the teelight arch, a Santa with a penguin on a toboggan and another Santa with a small reindeer. I've collected all things penguin since I was child, the idea being I wanted to put together a tableau with penguins and a reindeer, a tree plus a snowman. If I have one observation, it is not a criticism, - the arch itself would be better if it was twice the size so more figures could be arranged on it. I intend to give the extra Santa as a Christmas gift to a friend. Everything was beautifully packaged and arrived from Germany to the UK within 5 days. The quality of the pieces is excellent, the service and packaging was likewise. Although, I speak no German I was able to order via the website as there was the option to view the website in English. I would highly recommend both the ease of use of the website and the goods themselves. As I said as the arch was smaller than I'd hoped and I have no hesitation in ordering more products from the site I intend to order another arch and more figures and I will put them on either side of my mantlepiece.
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Top negative review
24 Nov 2023
Verified review
My Santa arrived broken snd it became my job to fix it so i can give it for a gift. Not to excited about that as i now know it can fall apart again.
$12 is nothing or 15% off the next order (really ??) and it good for your site.
Now i also know that everything being shipped becomes my responsibility to fix it if needed. Wow.
It was packed very well which points to the issue before that
Really sad as I love your entire line
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Reviews for Erzgebirge-Palace
30 Jan 2024
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29 Jan 2024
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18 Jan 2024
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16 Jan 2024
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15 Jan 2024
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15 Jan 2024
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13 Jan 2024
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13 Jan 2024
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I had a damaged piece, reported it, received no response from customer service at all
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4 Aug 2023
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Beautiful quality products delivered promptly
I bought 3 items, the teelight arch, a Santa with a penguin on a toboggan and another Santa with a small reindeer. I've collected all things penguin since I was child, the idea being I wanted to put together a tableau with penguins and a reindeer, a tree plus a snowman. If I have one observation, it is not a criticism, - the arch itself would be better if it was twice the size so more figures could be arranged on it. I intend to give the extra Santa as a Christmas gift to a friend. Everything was beautifully packaged and arrived from Germany to the UK within 5 days. The quality of the pieces is excellent, the service and packaging was likewise. Although, I speak no German I was able to order via the website as there was the option to view the website in English. I would highly recommend both the ease of use of the website and the goods themselves. As I said as the arch was smaller than I'd hoped and I have no hesitation in ordering more products from the site I intend to order another arch and more figures and I will put them on either side of my mantlepiece.
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19 Dec 2023
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Exactly what I expected!
We ordered on Tuesday, and it arrived in perfect condition on Friday. It is beautifully made. I couldn't be more pleased.
Advice for others: Purchase candles with the carousel. I purchased German-made tree/carousel candles from another company, and I have to soften the wax on the bottom to stabilize them. I would have thought that the candle sizes would be standardized, but they aren't. No big deal, but it's nice when candles are a perfect fit. (Also, you can certainly use tea lights.)
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12 Nov 2023
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We were very satisfied for the prompt delivery of our order. Sadly two of the Gunter Reichel baumbehang were not available, The Apple tree and The children with toys , and will have to wait untill next year as the postage for two will make them a liile expensive. Please will you inform us of when they are back in stock and keep us on your mailing list.
Whe a comes along we will put in abigger order as they make lovrly gifts.new star
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2 Jan 2024
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We have loved these products for years. My mother first started collecting the smokers 50-60 years ago, and we have carried on the tradition. Our last order arrived quickly and packed well. When we opened and unwrapped, one of the smokers (a Santa) had his arm detached at a glue join. No problem to fix…a little glue and good as new. Thank you all for such wonderful products. We have our 2 smokers for Christmas 2024 already picked out!
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27 Dec 2023
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I purchased the "Clockmaker" Nutcracker for my mother. It has amazing attention to detail. What surprised me was the Clock is functional! It comes with a pendulum and a key to wind the clock. I highly recommend this Nutcracker to anyone who shows interest. I was quoted a quick delivery time and it was delivered a day earlier than promised. Great customer service.Thank you for giving my Mother an unforgettable Christmas.
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2 Jan 2024
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The item is exactly as pictured and it came so quickly. Yes I paid for International shipping but still from the moment I ordered it till the time it was out the door was fast. Every year for several years I have purchased something from these folks and I'm never disappointed. America is flooded with cheap poorly made Chinese copies and I will not purchase them. Nothing compares to German craftsmanship.
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4 Jul 2023
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Schwibbogen Supreme
Like: Product quality and timely delivery
Do Better: Make store hours more visible online. I traveled to Germany from the US to visit your store to make a more informed purchase choice only to learn that it was closed for the ‘season’. Fortunately, one of the workers gave me a discount card to use in my purchase.
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23 Jun 2023
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Product was beautiful. My only criticism is that three of the figures came unglued during shipping and arrived loose in the box. They glued back on for no problem.
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12 Dec 2023
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First time buyer.
First time I have purchased from this company. The website was very easy to use. The goods were delivered in a timely fashion. A very minor issue with a couple of figurines coming loose during shipment, but easily resolved and the company have kindly offered some compensation even though not requested. The items are well made and add a special festive feel. Will definitely use again.
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27 Oct 2023
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Precious Christmas Ornaments
I love the designs and the quality of the ornaments were great. The only issue is that I have is I ordered the Ulbricht wreath, which three of the candles broke off. Luckily, I was able to glue them back. My suggestion is with small parts like a candle, it should be in a separate box packed with paper where there would be little movement inside, like the Ulbrict Christmas tree.
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7 Aug 2023
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Meets Expectations and Then Some
The Gingerbread King is awesome! The details, workmanship, and overall quality meet our every expectation. We purchased this nutcracker for a gift and fell in love with it. So we are planning to order another for ourselves and start, what we believe, will be a stunning collection!
The packaging is quite impressive, and we received our purchase from Germany in three days!
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MH
Mary H.
Wilson, Wyoming
30 Oct 2023
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I give my 8 grand children a smoker for Christmas every year, as I did for my own 4 children and godchildren when they were growing up. They give great joy as they are brought out each year for the holidays. They are and will continue to be treasured for generations, especially in a world full of plastic and glitter. They are each works of beautiful and whimsical art.
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