Erzgebirge-PalaceReviews:
485 reviews in the last 12 months7,412 total reviews
Excellent
Top positive review
4 Aug 2023
Verified review
I bought 3 items, the teelight arch, a Santa with a penguin on a toboggan and another Santa with a small reindeer. I've collected all things penguin since I was child, the idea being I wanted to put together a tableau with penguins and a reindeer, a tree plus a snowman. If I have one observation, it is not a criticism, - the arch itself would be better if it was twice the size so more figures could be arranged on it. I intend to give the extra Santa as a Christmas gift to a friend. Everything was beautifully packaged and arrived from Germany to the UK within 5 days. The quality of the pieces is excellent, the service and packaging was likewise. Although, I speak no German I was able to order via the website as there was the option to view the website in English. I would highly recommend both the ease of use of the website and the goods themselves. As I said as the arch was smaller than I'd hoped and I have no hesitation in ordering more products from the site I intend to order another arch and more figures and I will put them on either side of my mantlepiece.
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Top negative review
24 Nov 2023
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My Santa arrived broken snd it became my job to fix it so i can give it for a gift. Not to excited about that as i now know it can fall apart again.
$12 is nothing or 15% off the next order (really ??) and it good for your site.
Now i also know that everything being shipped becomes my responsibility to fix it if needed. Wow.
It was packed very well which points to the issue before that
Really sad as I love your entire line
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Reviews for Erzgebirge-Palace
2 Jan 2024
Verified review
We have loved these products for years. My mother first started collecting the smokers 50-60 years ago, and we have carried on the tradition. Our last order arrived quickly and packed well. When we opened and unwrapped, one of the smokers (a Santa) had his arm detached at a glue join. No problem to fix…a little glue and good as new. Thank you all for such wonderful products. We have our 2 smokers for Christmas 2024 already picked out!
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2 Jan 2024
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The item is exactly as pictured and it came so quickly. Yes I paid for International shipping but still from the moment I ordered it till the time it was out the door was fast. Every year for several years I have purchased something from these folks and I'm never disappointed. America is flooded with cheap poorly made Chinese copies and I will not purchase them. Nothing compares to German craftsmanship.
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8 Jan 2024
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Christmas pyramids
I am so delighted with the pyramids I have ordered. I love the different themes and they are beautiful and adorable. My whole family loves them so much at Christmas that we keep replacing the candles so they keep going all day. When visiting the online store it's almost overwhelming to choose, the descriptions are very accurate and they shipped soon after ordering.
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2 Jan 2024
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I bought 8 of these figures 50 years ago when I was in Germany for Christmas at the Nurenburg Christmas Market. I was excited when I randomly came across this website and saw they were still being made. I ordered 3 new ones hoping they would match what I bought 50 years ago. They do! The craftmanship is wonderful. Many good memories of my travels.
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3 Jan 2024
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Erzgebirge-Palace is fantastic.
I had a real good experience ordering from Erzgebirge-Palace. Their products are beautiful. Their customer service is great. Erzgebirge-Palace shipped my orders very quickly. I would recommend Erzgebirge-Palace to my family and friends.
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16 Jan 2024
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Consistency and professionalism
I’ve ordered several nut crackers over the years and they always arrive on time, well packaged and of a quality you would expect. When there has been an issue, they are quick to reply and professional in their responses
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8 Jan 2024
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The little angel ornaments were exactly what I was looking for! I had purchased some in 1987 and was looking for something similar! The older angel is the darker one in the photo. They arrived quickly and safely.
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22 Jan 2024
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The customer service is very prompt in getting back to you. It was excellent service. The nutcrackers I have gotten are just beautiful and so detailed. I will be buying more of them from this company
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21 Jan 2024
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Wonderful, quick service! We love the pyramid that we purchased. It is beautiful and unusual! We have chosen to keep it out all year. Everything was carefully packed and arrived very quickly!
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27 Jan 2024
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Have ordered from Erzgebirge before. Always have what I am looking for in stock. Merchandise arrived promptly as advertised and most important the merchandise arrived in perfect shape.
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CR
Crissy R.
Glendale
16 Jan 2024
Verified review
I always get fast shipping and delivery. The products that I order are just like the website adversities. I love this store! I order from the USA and ship here and to the UK.
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13 Jan 2024
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I have made several purchases. Every item has arrived on time and it great condition. Also, your system for order status is outstanding, I always know where my purchase is.
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29 Jan 2024
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Thanks for a great experience!
Everything arrived safely and so quickly! Such excellent craftmanship and quality products! I can't think of anything that needs improving! Thanks so much!
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SL
samuel L.
poplargrove
1 Jan 2024
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My husband collects nutcrackers and he loves the detail that goes into these. he is always pleased with this gift from his Brother-in -law.
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12 Jan 2024
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Amazing product - highly recommend
This was my first time ordering from you guys and they are amazing! The quality is like no other, sturdy.
I would highly recommend!
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3 Jan 2024
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Experience was great start to finish. Web site was easy to navigate. Order was shipped to USA in a VERY timely fashion. Many thanks!
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10 Jan 2024
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I have had nothing but great service every time I purchase something.I plan to purchase many more items in the future
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2 Jan 2024
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How little time it took from placing the order the order to its delivery in the UK from Germany - very impressive!
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LW
L W.
Scottsdale
8 Jan 2024
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Beautiful nutcracker, packed carefully and shipped super fast! Once again the perfect swelled in every way!
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2 Jan 2024
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I was so impressed and excited at how fast I received my order. It was in excellent condition. Thank you!
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