playwell.co.ukReviews:
540 reviews in the last 12 months3,082 total reviews
Excellent
Top positive review
29 Nov 2023
Verified review
I have used Playwell off and on for more years than I want to admit to.
They have always been my go too for anything martial arts related.
From just the quality of clothes to personal protection equipment and weapons.
I have always found that the quality and service and indeed quick despatch of orders, have never dropped nor changed over decades of use.
Website is great to navigate and also if I'm ever in need of advice, the person on the other end of the phone are the fountain of knowledge that's required.
Keep it up.
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Top negative review
4 Apr 2024
Verified review
I still have not received the order despite paying for next day delivery. I understand that delivery is contracted to DX but that is your business choice and they are falling far short of an acceptable service level. It is particularly irritating for the last two mornings to be told, we have your item and will deliver today. A few hours later the messages changes to there is a delay. we will deliver soon.
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Reviews for playwell.co.uk
4 Apr 2024
Verified review
I still have not received the order despite paying for next day delivery. I understand that delivery is contracted to DX but that is your business choice and they are falling far short of an acceptable service level. It is particularly irritating for the last two mornings to be told, we have your item and will deliver today. A few hours later the messages changes to there is a delay. we will deliver soon.
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7 days ago
Verified review
Service was very good but the product was just ok. The latter was tricky to put together without damaging the joints ( I had to use a robber faced mallet to bang the pieces together). Also, it comfortably holds long swords but not broadswords (especially those that are ‘double’ in one scabbard).
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4 Apr 2024
Verified review
Both sparring swords arrived lightly packaged and were bent. Were meant for a sparring event that they now can’t be used for.
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26 Mar 2024
Verified review
48 hour dx delivery, it's now a week later and still nothing has been delivered. Enso martial arts in Bristol can get a 7ft kung fu staff to me in (in Scotland) 2 days for just £12.99.
A jō is half that size nearly, why can a small business give better service than yourselves? I'd look at changing from using dx if I were you.
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Answer by playwell.co.uk
26 Mar 2024
Hi Apologies for this, as DX is the only courier who takes long length packages nowadays, many couriers have stopped taking long length items, or they charge a very high amount for postage, not sure what the delay has been this time round as yes delivery times are normally 1 - 2 working days via DX but as i can see from the tracking a redelivery has been scheduled, please do get in touch with us if delivery is still not made and we can look in to it further with DX
PS Enso martial arts are our customers, they buy there gear from us :)
18 Mar 2024
Verified review
Got my order on Friday and when opened one of the weapons was the wrong one.
Phoned the company but no response.
So will have to ring again to rectify my order.
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21 Mar 2024
Verified review
Sent wrong material Bo.
A follow up email explained the problem and an apology was given, so I’m happy.
Delivery is expensive as well!
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7 Feb 2024
Verified review
The WC-00 Wing Chun butterfly knives are really rubbish. They're not for martial arts training
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14 Feb 2024
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Take forever to reply to emails, if at all.
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12 Jan 2024
Verified review
Ordered an item and had a despatched email soon after the order, item has not arrived after 4 days and went to check delivery status and it wants an account set up. Delivery updates should be straight forward emails.
Will give the order another couple of days and then chase up in earnest begins.
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25 Jan 2024
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24 Nov 2023
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dobok was good quality but… delivery
dobok was good quality but unfortunately arrived in damaged package with dirt staining I can’t get out and a hole in one bit of it
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8 Dec 2023
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Quick delivery. But items not quite as described (for example, I ordered an oak wooden tonfa and white oak bo. But the tonfa that came are beech and I'm not sure what wood the bo is, but doesn't feel like oak). Not worth changing them, but I really expected to get the type of wood I ordered.
Otherwise a good experience, website clear. No other issues.
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9 Oct 2023
Verified review
Extortionate Postage
The delivery cost are ridiculously extortionate AND, despite having paid half of the value of the item ordered for postage, the order still hasn’t arrived a week later. No communication from the shop, poor service all around.
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Answer by playwell.co.uk
12 Oct 2023
Item purchased was a bo staff, which unfortunately when buying 1 staff yes it is expensive, this is not in our control, this is what the couriers charge due to the height of the item, weather you buy 1 staff of 10 the postage will be the same, so yes it does seem expensive when buying just a single staff. apologies for this but there is nothing we can do in regards to the shipping charge, item has been delivered on 9th of october, apologies for delay, Also we had no communication from you in regards to tracking of the package, we respond to emails same day, and also just a call away to always help
26 May 2023
Verified review
The trousers on the website were noted at 170cm when they arrived they said 180cm
When I messaged about this misshap they messaged asking if they were too long in which they were…. And I received no further response
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9 May 2023
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I ordered 2 guan dao's and both had to be refunded because you didn't have them in stock but the website didn't say, also i ordered a Dadao and it said 2-3 days delivery and it's been 5 days now and nothing
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1 Oct 2023
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I order a wooden bokken with magnetic locking but am disappointed that the product I received was damaged upon arrival and the magnetic locking does not work
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18 Jul 2023
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When you show the price as £18.99, I expect that to be the price charged and not rounded up to £19 at checkout
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17 Sept 2023
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Sent a sword not as described on website said 19 inch turned up 14 inch but charged same price. Very poor
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19 Jul 2023
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Overpriced
Not bad, but the quality and postage did not reflect the overall price of the product. Won't use again.
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19 Dec 2023
Verified review
Do not use Royal Mail because the package was not delivered, though they think they did.
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