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Top positive review
6 Nov 2023
Verified review
Easy to place an order which was delivered only four days after ordering. The jumper was well-made and a lovely colour, true to the web-page. The reason for return was that there wouldn't have been room for a shirt beneath it. It was close-fitting and needed to be worn over a thin t-shirt or on its own - as the illustration showed!!
Beautiful jumper and very well made. Price is very steep though but couldn’t resist it!
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15 Dec 2023
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22 Nov 2023
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23 Sept 2023
Verified review
I still have not received my order!!!
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Answer by thecrofthouse.com
23 Sept 2023
Hello, I can see from your parcel tracking that Deutsche Post attempted to deliver your parcel today but you were not at home. Please organise for redelivery or collection to prevent the parcel being returned from Germany to us. Since Brexit, parcels must now clear customs in Germany which has added significantly to transit times.
Please come back and amend your review once you have your jumper. You can also contact me directly via the website, should you have any other queries. Louise
25/9/23 (2 days later) - tracking shows customer collected the item.
28 Nov 2023
Verified review
Haven’t received my order!!
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Answer by thecrofthouse.com
28 Nov 2023
Hello Molly
I can see from your tracking that your order has now arrived. I hope you are happy with your purchase.
We dispatched your parcel on the morning after you placed your order and it has been in the Royal Mail system since then (please see your tracking to view it's journey).
Our review requests are sent our by a 3rd party company a set number of days after purchase. This means that they sometimes arrive before your parcel, but ensure it is ready for you to leave your review when the parcel is delivered. Please do leave a product review now you have your purchase.
I am always happy to help should you have any queries regarding your purchase in the future.
Kind regards
Louise
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
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