The buying experience was fine. The commissioning instructions failed to cater for this being a replacement unit. I was disappointed that the previous (expensive) unit failed after less than four years.
Clear website and useful You-tube demos. Prompt delivery and a quality product. Relatively easy to install cat flaps, used a glazier to set up on patio doors, did other myself on plastic door. Very pleased with the logging on of our microchipped pussy first time on each flap and registered with him perfectly
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31 Mar 2024
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Super cat flap that prevents the other cat visitors who have been helping themselves to our George's food!
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29 Mar 2024
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Arrived quickly with free postage.
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30 Mar 2024
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easy to fit.
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21 Mar 2024
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Very fast delivery and well packaged so that it arrived un damaged.
A reasonable price for the replacement pet flap door.
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12 Mar 2024
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Brilliant microchip feeders
Quick delivery, hassle free ordering and excellent microchip feeders (6 in total now) and hoods too.
The free P&P and it arrived the next day what can be better than that. I purchased a replacement cat flap door which was easy to do and the cost of it was only £9.00.
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22 Jan 2024
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Very good product & Service
Easy to use website good product, fast delivery via Royal Mail. All good.
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8 Feb 2024
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Great company to deal with
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7 Jul 2023
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Great cat flap
This is the second cat flap I have purchased due to moving house and this is the better one as it doesn't need to read the microchip going out.
The cat flap was delivered the next day, which was great, because I bought it as replacement for my 10 year old SureFlap cat flap which seemed to have gone faulty. However, since then the old cat flap has been working okay again (after I replaced the batteries) and I have not yet installed the new cat flap. I will keep the new cat flap on stand by for the future. I have bought quite a few devices from SureFlap over the years and I have always been very happy with these. Yes, they are a bit expensive, but they work, they solve the problems, and they keep going for a long time.
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21 Jun 2023
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Just ordered new water drinks unit.
This is just amazing. Very pleased with this. It reminds me to change water, so the cats always have fresh water. The cats love it and used it straight away and love it. It was easy to put together and linked up to the app I use for their bowls.
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22 Jul 2023
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Freedom!
We wish we had bought the Microchip Cat Flap Connect earlier. Pedro, the cat, has a new toy and no longer has to stand next to the door to be let out!
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25 Aug 2023
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Excellent support
Over the years of buying and using surepet products I have never been disappointed with the support or the service. I have one cat flap connect and two of the smart feeders. The feeders help control who eats what and how much and the catflap allows me to control my cats access even when away on holiday.
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31 Oct 2023
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Ordered and with 10% off through cats protection. What a brilliant idea! The flap arrived within 24 hours and my big boy is now a happy kitty as he doesn’t struggle to get through the flap, it being the bigger size. Always excellent service from Sureflap whether it be ordering or requiring after sales help. Thank you!!
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