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SureFlap UKReviews

: 565Excellent

4.87

Reviews for SureFlap UK

54 verified reviews in the last 12 months

565 total reviews
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1 year ago
In the 14 years of owning 3 sureflap flaps - [1st didn't break, but was replaced by a larger model needed after one of the cats had an operation] - 2nd was left in situ when I moved house - and 3rd was for new house! Their products and customer service are second to none. Superb customer service in particular. The only tweak I would suggest is some form of roller blind mechanism or such in front of the clear plastic door as when it is locked it freaks the cats out [still, trying to use it] - then when you unlock the flap they are mistrustful of it for a bit and it messes with their tiny feline minds - I fashioned own out of tape and card - but what a faff that is - but it's a small quibble with an otherwise brilliant product.
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10 months ago
Neither my cat nor my dog will use the flap due to the intense locking noise. I am very disappointed as I spent hundreds of pounds replacing a glass panel.
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Reviews for SureFlap UK

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5 days ago
We have 5 cats including a timid fussy one and two very greedy kittens. We were looking for a way of feeding the fussy one her own special diet without the rest of them scoffing it all, and took the plunge and tried the chip-operated cat feeder. It's been a game-changer! We were worried she'd be put off by the motion as she's quite anxious, but the training mode is brilliant and she'd got used to the opening and closing in less than a week. Now we're sure she's getting the nutrition she needs, and not spending a small fortune feeding the others a special diet they don't need. The instructions are clear and easy, it's easy to clean, and worth the cost.
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9 days ago 
If only you made the sizes of these Cat flaps more visable. The first one I purchased was too small for my cat. He, if coaxed out got his head through and had to push with his back legs to get the front ones out. The second one was a whole lot better. He had more visability so could see what was outside before venturing forth. I now have no more problems from unwanted cats coming in and eating food and spraying everywhere!
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23 days ago
Great product the second one I have bought. Gives my cat freedom and only she can enter and leave , so no cheeky trespassers
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10 days ago
Little pricey but fast delivery, protective packaging, detailed instructions and no problems with function so far.
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7 days ago
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18 days ago
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2 months ago
This our second micro flap, we have 5 cats 🙀😹 The first one is still working after 7 years and because of alterations to the house required a second unit. One of the best elements of support is the free supply of flaps when there is a problem which are very easy to order.
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2 months ago
Fantastic sales and after care. We upgraded our cat Sureflap to the connect. Cat and family really happy with it
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2 months ago
Quick delivery, fast response from customer service when a small part was missing on arrival.
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3 months ago
I’m not sure if I’ve ever dealt with any business which has tried so hard to help with a problem. In the end I had to buy a new cat flap but your staff tried really hard to help us fix the old one!
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3 months ago
Excellent CS, tried first to repair with FOC part but as this did not work had to buy new pet door after 8 years. Came the next day. The team answer calls quickly and are very helpful. Can only recommend wholeheartedly!
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3 months ago
Easy to use , programme
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4 months ago
It didn’t take long for my two cats to get used to their new microchip feeders. Now my ‘grazer’ cat always has food in her bowl & my ‘gorger’ cat is limited to her allowance. It also means that my two cats can have their own specific dietary requirements. Life is already much less stressful! I love it when I have a notification when one of them has had a meal. Such a cute meow sound. Knowing how much they’re eating because of the in-built scales will be so helpful whilst my bigger cat is on her weight loss journey!
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4 months ago
The flap itself is stylish and easily paired my 2 cats via microchip. However the hole from my manual Petsafe flap was slightly different shape. Without a template it made shaping hole in uvpc door a 2 hour job putting flap in position when it could have been 15 mins hence 4*. In use for a few weeks without any problems.
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4 months ago
Delivery is almost instant which is a sound start for a good review
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4 months ago
Fast and efficient service. customer service great
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4 months ago
Very helpful staff, and a very speedy delivery.
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4 months ago
You won`t find a better customer service.
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4 months ago
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1 year ago
In the 14 years of owning 3 sureflap flaps - [1st didn't break, but was replaced by a larger model needed after one of the cats had an operation] - 2nd was left in situ when I moved house - and 3rd was for new house! Their products and customer service are second to none. Superb customer service in particular. The only tweak I would suggest is some form of roller blind mechanism or such in front of the clear plastic door as when it is locked it freaks the cats out [still, trying to use it] - then when you unlock the flap they are mistrustful of it for a bit and it messes with their tiny feline minds - I fashioned own out of tape and card - but what a faff that is - but it's a small quibble with an otherwise brilliant product.
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