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Top positive review
16 Jul 2023
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I liked that I could ring and speak to a technician to help fix my printer issue. However, I expected more "technical" assistance, i.e. a diagnostics check or something similar to be used to ascertain what the issue actually was. After being told to wipe the print heads with a damp cloth, I was told my cartridges were dry despite ink still being shown on the HP Smart software. So the solution provided was buy new cartridges, which of course worked. Solution was correct, so pleased a fix was found, but a little disappointed with the added cost and very basic "technical" advice. That said, the lady was very helpful and understanding.
I ordered my laptop to be repaired on the 17th of October. I was told it would take 5 to 15 business days. I then received an email that there was a parts shortage and will be delivered around the 20th of November. I deemed this to be unacceptable as I am a university student who relies on their laptop and was promised it would take a maximum of 15 business days. I then called your support team on the 26th of October and explained the situation to a man called Joshua. He then told me that the product would be delivered before the 30th of October. I triple checked and he continued to say this delivery date. I then received an email on the 30th of October saying that its new estimated delivery was the 2nd of December. Which is over 40 business days from when I placed the order. In my eyes this is unacceptable and I should either receive a replacement laptop whilst mine is under repair over the promised time period. Or a new laptop completely. I am a university student who need their laptop for their course and instead of doing work I have been dealing with your team. I have been blatantly lied to by Joshua, a member of your team which I find unacceptable, I have been promised calls to be returned by supervisors which have never happened. It is not the consumers fault that you are experiencing a parts shortage and as a service you should be responsible for finding a solution. I expect this problem to be sorted out ASAP and I want to hear back as soon as possible.
The method of purchasing the HP Care Pack was straightforward and simple to do. I had to contact them for a reason and the Customer service was excellent. My query was dealt with quickly and professionally.
When I received the e mail about cover it referred to an offer for two years cover. However when I paid and received the confirmation the cover period was only for one year. When I queried this I was told there was no error. It seems to me that the orignal offer was either unclear or misleading. I will be wary of any future offers.
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Answer by best2serve.com
13 days ago
We are sorry that the offer made was unclear. The warranty starts at moment of purchase of your device. Upon moment of offering the extension you can see the start and end date. Please note you have 14 days to withdrawn your order. In case you want to cancel the purchase you can contact us via helpdesk@best2serve.com
26 Apr 2024
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26 Apr 2024
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25 Apr 2024
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difficult to get help
took for ever and the printer still isnt working
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24 Apr 2024
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care pack
they are brilliant people it was easy to do .
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23 Apr 2024
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21 Apr 2024
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Really helpful and patient in dealing with my problem
After I had purchased a service session I was unable to speak with one of your technicians. I tried several times and consequently abandoned my efforts.
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6 Apr 2024
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Excellent service as good as it gets
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5 Apr 2024
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5 Apr 2024
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Answer by best2serve.com
8 Apr 2024
Good afternoon,
Thank you for your review.
We would like to ask you to inform us by Email (helpdesk@best2serve.com) why you have left this negative rating.
We hope that we are able to assist you after the further clarification of your complaint.
Thank you in advance for your message.
Best regards,
Team Best2Serve
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