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Top positive review
16 Jul 2023
Verified review
I liked that I could ring and speak to a technician to help fix my printer issue. However, I expected more "technical" assistance, i.e. a diagnostics check or something similar to be used to ascertain what the issue actually was. After being told to wipe the print heads with a damp cloth, I was told my cartridges were dry despite ink still being shown on the HP Smart software. So the solution provided was buy new cartridges, which of course worked. Solution was correct, so pleased a fix was found, but a little disappointed with the added cost and very basic "technical" advice. That said, the lady was very helpful and understanding.
I ordered my laptop to be repaired on the 17th of October. I was told it would take 5 to 15 business days. I then received an email that there was a parts shortage and will be delivered around the 20th of November. I deemed this to be unacceptable as I am a university student who relies on their laptop and was promised it would take a maximum of 15 business days. I then called your support team on the 26th of October and explained the situation to a man called Joshua. He then told me that the product would be delivered before the 30th of October. I triple checked and he continued to say this delivery date. I then received an email on the 30th of October saying that its new estimated delivery was the 2nd of December. Which is over 40 business days from when I placed the order. In my eyes this is unacceptable and I should either receive a replacement laptop whilst mine is under repair over the promised time period. Or a new laptop completely. I am a university student who need their laptop for their course and instead of doing work I have been dealing with your team. I have been blatantly lied to by Joshua, a member of your team which I find unacceptable, I have been promised calls to be returned by supervisors which have never happened. It is not the consumers fault that you are experiencing a parts shortage and as a service you should be responsible for finding a solution. I expect this problem to be sorted out ASAP and I want to hear back as soon as possible.
I ordered my laptop to be repaired on the 17th of October. I was told it would take 5 to 15 business days. I then received an email that there was a parts shortage and will be delivered around the 20th of November. I deemed this to be unacceptable as I am a university student who relies on their laptop and was promised it would take a maximum of 15 business days. I then called your support team on the 26th of October and explained the situation to a man called Joshua. He then told me that the product would be delivered before the 30th of October. I triple checked and he continued to say this delivery date. I then received an email on the 30th of October saying that its new estimated delivery was the 2nd of December. Which is over 40 business days from when I placed the order. In my eyes this is unacceptable and I should either receive a replacement laptop whilst mine is under repair over the promised time period. Or a new laptop completely. I am a university student who need their laptop for their course and instead of doing work I have been dealing with your team. I have been blatantly lied to by Joshua, a member of your team which I find unacceptable, I have been promised calls to be returned by supervisors which have never happened. It is not the consumers fault that you are experiencing a parts shortage and as a service you should be responsible for finding a solution. I expect this problem to be sorted out ASAP and I want to hear back as soon as possible.
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Answer by best2serve.com
13 Nov 2023
We apologize for the inconvenience. We referred your request to the technical department. You will be contacted soon regarding the repair follow up.
13 Oct 2023
Verified review
Scam - avoid
Impossible to get through to an agent after purchasing a support package. The phone line rings off at the 9 minute point, and none of the 'digital' options work either. They ignore emails too. I've gone to my credit card provider for a refund. This is a scam - avoid.
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Answer by best2serve.com
16 Oct 2023
We apologize for the inconvenience experienced. We inform you that your order has been refunded.
29 Dec 2023
Verified review
No idea where the order is ……
No idea where the order is or what is going on, still waiting to know what is happening after two days. Online account still shows no order placed despite monies being taken and cleared.
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Answer by best2serve.com
13 Jan 2024
Dear Mr. Bhandari,
We are sorry for the delay but as requested, the order has been cancelled and reimbursed.
Our sincere apologies that you did not receive a response within the expected time frame.
Best regards,
Team Best2Serve
6 Oct 2023
Verified review
Scam
Unable to get through by phone or using their "digital" method (text message). They haven't responded to any email communication either.
Pretty sure this is a scam. Avoid.
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22 Jun 2023
Verified review
Paid twice in spite of guarantee
I paid for my printer to be repaired, but it wasn't. In spite of the guarantee I had to contact you and pay again - and the operative easily solved the problem. I pointed out that I had paid twice and was told he would look into the matter, but my latest Credit card statement (which I checked on Monday) indicates no refund was made. Poor treatment by HP indeed - can't recommend your company.
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Answer by best2serve.com
22 Jun 2023
According to your feedback, we have indeed found 2 identical orders- one made the 8th of June and another one made the day after. We have just requested the reimbursement for the last order and the amount you have paid will now be credited towards your credit card account within 3 weeks.
Thank you for your patience and understanding.
Best regards,
Team Best2Serve
27 Jul 2023
Verified review
Extremely difficult to get a satisfactory response or reply from this company.
Totally ignored my attempted requests to respond or honour arranged call backs to my many calls!
Sold a policy that did not suit my agreed requirement with their sales team.
Agreed with the salesperson that the policy would cover the repair of faulty hinges only to find out once I had purchased the policy and laptop sent to HP that the repair would be a paid repair of £314.29 reduced as a favour to £267.15!
Thanks to Trusted Shops who arranged the refund of the policy costs which then helped to pay for the repair!
I will not purchase another HP item again or use Best2Serve for any future repairs!
Once bitten!
Thank you Trusted Shops for helping me.
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13 Jan 2024
Verified review
HP tech expert
I paid to talk to a tech expert regards my HP printer fault. Took me 3 hours to get through to talk to someone. Once I did get through they said take out the cartridges and replace them. I said I have tried that myself over a 100 times and it does not fix it. The lady asked me to do while on the phone. I did exactly as she asked took them out put new ones in and then repeated it. She them said its broken you a need anew one. I emailed a complaint. I've had no response form the complaint and intend to take it up with ombudsman as you must respond to an official complaint. So in my view your service is disgraceful and your tech support is very very poor indeed
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Answer by best2serve.com
13 Jan 2024
Dear Leslie Jones,
We are very sorry that you encountered an issue with your printer and that the technical support tea has not been able to offer a solution. Since the issue seems to be a hardware related issue, we've just requested a reimbursement for the amount paid for the technical support.
The amount paid will be credited towards your credit card account within 3 weeks from now.
Thank you for your patience and understanding.
Best regards,
Team Best2Serve
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