best2serve.com

Reviews:

Too expensive not worth the gadget. If the repair is expensive than the product.

Receive invoice at point of sale not 3 days later

When I received the e mail about cover it referred to an offer for two years cover. However when I paid and received the confirmation the cover period was only for one year. When I queried this I was told there was no error. It seems to me that the orignal offer was either unclear or misleading. I will be wary of any future offers.

took for ever and the printer still isnt working

Didn't help and would like my money back

As I was a HP instant Ink subscriber I could have had the help for free but the HP system dragged me into paying for the service. I requested a refund but my request has been ignored

After I had purchased a service session I was unable to speak with one of your technicians. I tried several times and consequently abandoned my efforts.

A bit slow but everything worked

Still waiting for a refund of £ 21.49 that I had to pay for tech support. The tech team couldn't solve the problem and advised that there was an issue with the camera on the PC and it would cost £ 319.97 to have it repaired, which I decided against.

The repair service Flextronics did not contact me to let me know when the collection of my laptop will be. This is despite that as soon as I have paid for my repair online, I sent an email to ask for notifcation of when my laptop will be picked up. It is only by chance that I happened to be at home the day DPD showed up. If I was not then collection would have to be rearranged resulting in more delays.

Nothing more to say

it is easier to get help now i have a phone number my frustration is my printer never does what i want it to do sometimes it unconnected from WiFi for no reason then i have to phone for help to get it back on line and it is never easy. when i scan documents i cant find them then if i do manage to to find them it tells me the file is corrupt it drives me crazy I bought an HP printer for it was recommended i wish i hadn't

Email to the they had wrong machine number heard nothing.

I am writing to express my disappointment and frustration with the recent experience I have had with HP's customer service regarding the repair of my HP ENVY x360 Convertible. Firstly, I am shocked to have been charged for the repair of my laptop and that now that I have finally received my ‘repaired’ laptop, that the USB point on the left of the laptop is not working and there is also now a dent next to the hinge which wasn’t there when it was collected for repair. I cannot understand how the damages of the bottom of the laptop falling away from the base was put down to misuse. Furthermore, when receiving my ‘repaired’ laptop, the base again came apart within two days of use. This makes me question whether the original amount charged was correct and has given me a huge distrust in the repair and I am waiting for it to break again. I have had this laptop for a year and 8 months and as a university student, it is used daily. I would consider that the laptop was not fit for purpose rather than this being put to misuse. Furthermore, I expect that with extended warranty that I took out to have covered this. As a university student, I rely heavily on my laptop. The first repair from the date which I rang to the date which I received my ‘repaired’ laptop has taken 24 days then considering the second repair, I have been without my laptop for over a month. The expectation that I could use a spare laptop has appalled me and the absence of support to lend me a laptop in the meantime has been frustrating. Furthermore, the endless phone calls that I have made to attempt to resolve this issue have been time-consuming, exhausting, and ultimately unproductive. One phone-call lasted 40 minutes having been passed to three different callers to then be passed back to the first place I called. The lack of effective communication and the repeated need to explain my situation to different representatives have left me extremely dissatisfied with the service provided. The extended period it has taken to repair my device only adds to my frustration. I do not understand how it took two weeks before there was an ‘attempt’ to contact me about my laptop repair which I did not receive any miscalls from. Without me calling the hp sales centre, I worry whether I would even have my laptop back by now. Furthermore, the lack of follow up from receiving my ‘repaired’ laptop has been disappointing. I expected a more efficient and timely resolution, considering the inconvenience I have faced due to the faulty product. When the base fell off for the second time, I rang hp to be greeted with the response that this would be a charged repair, yet this was clearly the same fault I initially had. I was told that I would be contacted later in the day after me asking them to contact the repair team to prove that this would in fact be under the three-month repair warranty rather than the ’24 hours’ which I was wrongly told on the phone. Since no one did get in contact with me, I had to give the customer services another phone call to be told that the repair was under warranty (so another 4 days wasted and without my device working) and that they would take it in again for repair I insist on this to be investigated further including an explanation for the delays in contacting me about the repairs and a way forward to resolve the damage which has been caused to my laptop by the repair. I also need an investigation as to whether I was charged the correct original amount as it is apparent that my device was not repaired originally. It is disheartening to experience such a lack of customer care from a reputable company like HP. I trust that you will address these concerns urgently and provide a resolution that reflects a commitment to customer satisfaction. I look forward to a timely response and the prompt resolution of these issues.

On 8th February 2024, as there was a so-called “special offer” I ordered an HP Care Pack 3 Years for my laptop and paid £76.70 by credit card. The transaction has been processed. I then had a change of mind and decided to cancel the order which I understand I am entitled to do within 14 days (possibly 30 days). The only way I could find to cancel it was by emailing Trusted Shops GmbH. I did this on 8th February and received confirmation of cancellation in German on 9th February. I then requested a response in English, which I received on 13th February but there was no mention of the refund of my £76.70. I realise now that Trusted Shops was probably the wrong organisation to inform that I wanted to cancel my contract. In my opinion, the whole order process was rather convoluted and there were too many parties involved. Best2Serve emailed my Care Pack contract on 12th February, which I didn’t see until the 13th and immediately emailed their Service Team to cancel the contract but to date have not received an acknowledgement. I am becoming concerned that they will not cancel it. I would request some immediate clarification about the cancellation process and/or confirmation that my refund is on its way. Happy to provide further information privately.