best2serve.com
Reviews:

150 reviews in the last 12 months2,233 total reviews  

3.73
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Top positive review

16 Jul 2023
 Verified review
I liked that I could ring and speak to a technician to help fix my printer issue. However, I expected more "technical" assistance, i.e. a diagnostics check or something similar to be used to ascertain what the issue actually was. After being told to wipe the print heads with a damp cloth, I was told my cartridges were dry despite ink still being shown on the HP Smart software. So the solution provided was buy new cartridges, which of course worked. Solution was correct, so pleased a fix was found, but a little disappointed with the added cost and very basic "technical" advice. That said, the lady was very helpful and understanding.

Top negative review

1 Nov 2023
 Verified review
I ordered my laptop to be repaired on the 17th of October. I was told it would take 5 to 15 business days. I then received an email that there was a parts shortage and will be delivered around the 20th of November. I deemed this to be unacceptable as I am a university student who relies on their laptop and was promised it would take a maximum of 15 business days. I then called your support team on the 26th of October and explained the situation to a man called Joshua. He then told me that the product would be delivered before the 30th of October. I triple checked and he continued to say this delivery date. I then received an email on the 30th of October saying that its new estimated delivery was the 2nd of December. Which is over 40 business days from when I placed the order. In my eyes this is unacceptable and I should either receive a replacement laptop whilst mine is under repair over the promised time period. Or a new laptop completely. I am a university student who need their laptop for their course and instead of doing work I have been dealing with your team. I have been blatantly lied to by Joshua, a member of your team which I find unacceptable, I have been promised calls to be returned by supervisors which have never happened. It is not the consumers fault that you are experiencing a parts shortage and as a service you should be responsible for finding a solution. I expect this problem to be sorted out ASAP and I want to hear back as soon as possible.
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Reviews for best2serve.com

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5 days ago
 Verified review

An incredibly complicated way to do a simple thing

Put real people on the WhatsApp (I gave after 4 hours of telling your bot the same answers and never being connected with someone). Have a phone system that actually ties up with the "case created" scenario you have to go through online before you can get the number to call. Ensure the courier has my details so I don't keep missing the pick up.
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Answer by best2serve.com
4 days ago
Unfortunately based on your review we don't have sufficient details to relate it to your order. Please contact us via helpdesk@best2serve.com so we can verify your details for the courier.
7 days ago
 Verified review
I am 84 years old, and not very good with technology. I explained this to your colleague, and told him that he needed to be very patient with me, and explain things slowly and clearly. The problem was with my ENVY 6020e printer which I could not get to work. I sensed that he was finding it difficult to communicate at my level, and at times he was clearly getting very frustrated. HOWEVER, in the end the problem was solved and Told him how very grateful I was for all his help.
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12 days ago
 Verified review
Too expensive not worth the gadget. If the repair is expensive than the product.
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Answer by best2serve.com
4 days ago
We apologize for the inconvenience. We escalated your request to the technical department. You will be contacted soon to have your questions answered. Thank you for your patience and understanding. Best regards, Team Best2Serve
7 May 2024
 Verified review
Receive invoice at point of sale not 3 days later
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5 May 2024
 Verified review
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1 May 2024
 Verified review
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26 Apr 2024
 Verified review

POSSIBLE MISLEADING OFFER

When I received the e mail about cover it referred to an offer for two years cover. However when I paid and received the confirmation the cover period was only for one year. When I queried this I was told there was no error. It seems to me that the orignal offer was either unclear or misleading. I will be wary of any future offers.
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Answer by best2serve.com
29 Apr 2024
We are sorry that the offer made was unclear. The warranty starts at moment of purchase of your device. Upon moment of offering the extension you can see the start and end date. Please note you have 14 days to withdrawn your order. In case you want to cancel the purchase you can contact us via helpdesk@best2serve.com
25 Apr 2024
 Verified review

difficult to get help

took for ever and the printer still isnt working
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23 Apr 2024
 Verified review
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15 Apr 2024
 Verified review
Didn't help and would like my money back
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Answer by best2serve.com
16 Apr 2024
We regret that the service didn't help. We would like to receive more details so we can inform technical support in order that this does not happen again in the future. If you would like to claim a refund then please email us at helpdesk@best2serve.com.
15 Apr 2024
 Verified review

Unnecessary fees

As I was a HP instant Ink subscriber I could have had the help for free but the HP system dragged me into paying for the service. I requested a refund but my request has been ignored
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Answer by best2serve.com
16 Apr 2024
Unfortunately we didn't receive your request for refund. Can you please make sure you send the request to helpdesk@best2serve.com, you will receive a reply from us within 48 hours.
AC
Alex C.
London
9 Apr 2024
 Verified review
After I had purchased a service session I was unable to speak with one of your technicians. I tried several times and consequently abandoned my efforts.
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5 Apr 2024
 Verified review
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Answer by best2serve.com
8 Apr 2024
Good afternoon, Thank you for your review. We would like to ask you to inform us by Email (helpdesk@best2serve.com) why you have left this negative rating. We hope that we are able to assist you after the further clarification of your complaint. Thank you in advance for your message. Best regards, Team Best2Serve
1 Apr 2024
 Verified review
A bit slow but everything worked
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31 Mar 2024
 Verified review
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Answer by best2serve.com
2 Apr 2024
We regret to understand that you are not satisfied we the service received. We would like to hear from you what caused this, so that we can further optimize our service. Please provide more details to helpdesk@best2serve.com.
19 Mar 2024
 Verified review
Still waiting for a refund of £ 21.49 that I had to pay for tech support. The tech team couldn't solve the problem and advised that there was an issue with the camera on the PC and it would cost £ 319.97 to have it repaired, which I decided against.
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Answer by best2serve.com
20 Mar 2024
Good afternoon, We are sorry that the reimbursement was not made yet. Unfortunately, we never got the request to have the order reimbursed. Upon your request, we have just made the reimbursement and the amount paid will be credited towards your PayPal account within the next 3 business days. Thank you for your patience and understanding. Best regards, Team Best2Serve
VB
V B.
London
14 Mar 2024
 Verified review
The repair service Flextronics did not contact me to let me know when the collection of my laptop will be. This is despite that as soon as I have paid for my repair online, I sent an email to ask for notifcation of when my laptop will be picked up. It is only by chance that I happened to be at home the day DPD showed up. If I was not then collection would have to be rearranged resulting in more delays.
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4 Mar 2024
 Verified review

Absolute rubbish

Nothing more to say
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Answer by best2serve.com
4 Mar 2024
Good afternoon, We are very sorry that you are not at all satisfied with the HP technical phone support that you've purchased. It would help us a lot in case you would be willing to share with us (e.g. via helpdesk@best2serve.com) why you have rated the phone support as very poor. Thank you in advance for your feedback. Best regards, Team Best2Serve
1 Mar 2024
 Verified review

doesn't do what it should

it is easier to get help now i have a phone number my frustration is my printer never does what i want it to do sometimes it unconnected from WiFi for no reason then i have to phone for help to get it back on line and it is never easy. when i scan documents i cant find them then if i do manage to to find them it tells me the file is corrupt it drives me crazy I bought an HP printer for it was recommended i wish i hadn't
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23 Feb 2024
 Verified review
Email to the they had wrong machine number heard nothing.
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Answer by best2serve.com
23 Feb 2024
Unfortunately we can't find an email from you. Can you please share the data of your device to helpdesk@best2serve.com so we can update your contract details