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Top positive review
16 Jul 2023
Verified review
I liked that I could ring and speak to a technician to help fix my printer issue. However, I expected more "technical" assistance, i.e. a diagnostics check or something similar to be used to ascertain what the issue actually was. After being told to wipe the print heads with a damp cloth, I was told my cartridges were dry despite ink still being shown on the HP Smart software. So the solution provided was buy new cartridges, which of course worked. Solution was correct, so pleased a fix was found, but a little disappointed with the added cost and very basic "technical" advice. That said, the lady was very helpful and understanding.
I ordered my laptop to be repaired on the 17th of October. I was told it would take 5 to 15 business days. I then received an email that there was a parts shortage and will be delivered around the 20th of November. I deemed this to be unacceptable as I am a university student who relies on their laptop and was promised it would take a maximum of 15 business days. I then called your support team on the 26th of October and explained the situation to a man called Joshua. He then told me that the product would be delivered before the 30th of October. I triple checked and he continued to say this delivery date. I then received an email on the 30th of October saying that its new estimated delivery was the 2nd of December. Which is over 40 business days from when I placed the order. In my eyes this is unacceptable and I should either receive a replacement laptop whilst mine is under repair over the promised time period. Or a new laptop completely. I am a university student who need their laptop for their course and instead of doing work I have been dealing with your team. I have been blatantly lied to by Joshua, a member of your team which I find unacceptable, I have been promised calls to be returned by supervisors which have never happened. It is not the consumers fault that you are experiencing a parts shortage and as a service you should be responsible for finding a solution. I expect this problem to be sorted out ASAP and I want to hear back as soon as possible.
Extremely disappointed that you would not send or even consider sending me a written confirmation
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19 Sept 2023
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No reminder received for expiry of cover, very steep rise in annual fee
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9 Oct 2023
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Tell me what I bought from you and I'll tell you what I thought of it
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9 Jul 2023
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No reminder to renew after expiry
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10 Oct 2023
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31 Aug 2023
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1 Nov 2023
Verified review
Shameful
I ordered my laptop to be repaired on the 17th of October. I was told it would take 5 to 15 business days. I then received an email that there was a parts shortage and will be delivered around the 20th of November. I deemed this to be unacceptable as I am a university student who relies on their laptop and was promised it would take a maximum of 15 business days. I then called your support team on the 26th of October and explained the situation to a man called Joshua. He then told me that the product would be delivered before the 30th of October. I triple checked and he continued to say this delivery date. I then received an email on the 30th of October saying that its new estimated delivery was the 2nd of December. Which is over 40 business days from when I placed the order. In my eyes this is unacceptable and I should either receive a replacement laptop whilst mine is under repair over the promised time period. Or a new laptop completely. I am a university student who need their laptop for their course and instead of doing work I have been dealing with your team. I have been blatantly lied to by Joshua, a member of your team which I find unacceptable, I have been promised calls to be returned by supervisors which have never happened. It is not the consumers fault that you are experiencing a parts shortage and as a service you should be responsible for finding a solution. I expect this problem to be sorted out ASAP and I want to hear back as soon as possible.
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Answer by best2serve.com
13 Nov 2023
We apologize for the inconvenience. We referred your request to the technical department. You will be contacted soon regarding the repair follow up.
13 Oct 2023
Verified review
Scam - avoid
Impossible to get through to an agent after purchasing a support package. The phone line rings off at the 9 minute point, and none of the 'digital' options work either. They ignore emails too. I've gone to my credit card provider for a refund. This is a scam - avoid.
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Answer by best2serve.com
16 Oct 2023
We apologize for the inconvenience experienced. We inform you that your order has been refunded.
29 Dec 2023
Verified review
No idea where the order is ……
No idea where the order is or what is going on, still waiting to know what is happening after two days. Online account still shows no order placed despite monies being taken and cleared.
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Answer by best2serve.com
13 Jan 2024
Dear Mr. Bhandari,
We are sorry for the delay but as requested, the order has been cancelled and reimbursed.
Our sincere apologies that you did not receive a response within the expected time frame.
Best regards,
Team Best2Serve
6 Oct 2023
Verified review
Scam
Unable to get through by phone or using their "digital" method (text message). They haven't responded to any email communication either.
Pretty sure this is a scam. Avoid.
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22 Jun 2023
Verified review
Paid twice in spite of guarantee
I paid for my printer to be repaired, but it wasn't. In spite of the guarantee I had to contact you and pay again - and the operative easily solved the problem. I pointed out that I had paid twice and was told he would look into the matter, but my latest Credit card statement (which I checked on Monday) indicates no refund was made. Poor treatment by HP indeed - can't recommend your company.
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Answer by best2serve.com
22 Jun 2023
According to your feedback, we have indeed found 2 identical orders- one made the 8th of June and another one made the day after. We have just requested the reimbursement for the last order and the amount you have paid will now be credited towards your credit card account within 3 weeks.
Thank you for your patience and understanding.
Best regards,
Team Best2Serve
27 Jul 2023
Verified review
Extremely difficult to get a satisfactory response or reply from this company.
Totally ignored my attempted requests to respond or honour arranged call backs to my many calls!
Sold a policy that did not suit my agreed requirement with their sales team.
Agreed with the salesperson that the policy would cover the repair of faulty hinges only to find out once I had purchased the policy and laptop sent to HP that the repair would be a paid repair of £314.29 reduced as a favour to £267.15!
Thanks to Trusted Shops who arranged the refund of the policy costs which then helped to pay for the repair!
I will not purchase another HP item again or use Best2Serve for any future repairs!
Once bitten!
Thank you Trusted Shops for helping me.
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28 Sept 2023
Verified review
Let's see, where might be a good place to start. First I have 2 contracts with this supplier, I assume this is for the most recent. Then, how about zero contact over the period of the extended cover, then there was no contact to remind about renewal, then .... the renewal price had leapt up by a very large degree. To boot there is no clear visibility of the cover on my HP dashboard. The only positive I suppose I might have is when the machine decides to go 'bsod' or other form of breakdown, there might actually be someone on the end of the line to arrange a fix. Anyway, so far so good, all working with zero intervention from these bods.
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Answer by best2serve.com
28 Sept 2023
If you need help, you can always contact the support department at the number stated in the HP Care Pack contract.
You can find the warranty via the warranty checker: https://support.hp.com/gb-en/warrantyresult/hp-14-f0000-laptop-pc-series/33690517/model/37521505?sku=19M10EA&serialnumber=5CD105KJTR
27 Jul 2023
Verified review
Sent my HP laptop for a repair to the hinge/screen which was preventing the laptop from opening. It was subsequently repaired and returned to me with a screw missing from the rear case.
HP are stating that the laptop was received by them with the screw missing and therefore returned to me in the same state!
The laptop was returned to me along with a repair invoice sheet and a HP quality check sheet with one of the many items marked as PASS by the QA inspector being ‘Case correctly fitted and screws in place, which they weren't.
I have spent the last 6 days trying to get this resolved and now need some help from Trusted Shops.
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28 Jul 2023
Verified review
Poor service
After I paid for this service your rep on the phone tried to connect to my phone but couldn't and told me to contact my internet provider. I explained the problem appeared mechanical and not to do with the internet connection. He didn't offer a local repair. I subsequently checked my printer's internal workings and cleaned it and the fault was cleared. Therefore, I've paid for a service I never received.
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Answer by best2serve.com
28 Jul 2023
We regret that you are dissatisfied with the service offered and thank you for your honest opinion. This is the only way we can improve our service. We will inform Technical Support so that this does not happen again in the future. If you would like to claim a refund, please email us at helpdesk@best2serve.com.
13 May 2023
Verified review
My laptop was brand new. I opened it up from the box and it wasn't turning on, so I sent it away for repairs. No stretches or even a single mark. Received it back with a bit locker password, dirt behind the screen, HP logo stretched, the sticker removed and the rubber at the bottom peeling off. What the hell have you done to my PC which I paid a premium price for. I will take this matter further.
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Answer by best2serve.com
22 May 2023
We apologize for the inconvenience. We escalated your query to the technical department. An engineer should contact you regarding the follow up of the unit repair.
11 Oct 2023
Verified review
Poor administration of warranty extension.
Despite my previous review eliciting a promise that the problem would be resolved in 2-3 days, nothing has happened and 11 days have elapsed. I cannot have confidence in a company whose own IT department cannot resolve a simple issue which has been dragging on for many weeks. ..I have therefore reduced my assessment to 1 star.
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29 May 2023
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When I rang a few times each person told me something different and still no replacement for the printer HP broke due to an update
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Answer by best2serve.com
31 May 2023
We apologize for the inconvenience. We referred your request to the technical department.
18 Oct 2023
Verified review
unable to get through on phone for over three hours after purchasing product..Whats app and text service didnt work for call back.
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Answer by best2serve.com
18 Oct 2023
We regret that you are dissatisfied with the service offered and thank you for your honest opinion. This is the only way we can improve our service. We will inform technical support so that this does not happen again in the future. If you would like to claim a refund then please email us at helpdesk@best2serve.com.
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