best2serve.com

Reviews:

The first time I bought technical support from HP via Best2serve I ended up in circles without any support whatsoever and got a refund. After struggling more with my printer I bought another session with a technician and finally managed to get through (using my own intuition rather having obvious easy-to-to-use information) and I spent about an hour on the phone with a rather patronising and smug technician who didn't manage to help at all and our printer is still not fixed and will not connect to the router. I feel like I wasted my money and my time on nothing.

Comms on collection date could have been better. Comms to delivery people must be improved. Comms on return date must be improved.

No way of talking to some one to find out status on when it will be collected. Pretty sick of waiting on the phone to get through

I never received the support and I never received the refund! I wish I had never approached them. I tried so many times to reach them and all they did was to pass me from different "technicians" to other "engineers" just to confirm who I was without ever actually addressing the issue of my defective HP printer. A total waste of time and money. Avoid at all costs, literally!

Can't understand why I had to pay?

I have not received the product!

DO NOT WASTE YOUR MONEY ! I don't suppose you'd entertain a refund - no, thought so ! The HP website makes out that it's a simple process to get your printer fixed - it's a lie ! I paid for the access phone number only to be told I needed to pay for the service. I gave her all the order info & she said she'd go & check that it was valid - 40 minutes later I'm still waiting. In between this an email arrived giving me a case number. I couldn't hang on the phone any longer, so hung up - intending to call back. Another email arrives - case closed...... and they haven't even done anything yet.! An hour later I rang again & spoke to a man. He apologised for the previous call & took my mobile number, landline number & email address .....just incase we got cut off. He had me on the phone for so long that the battery in my handset died......THERE WAS NO ATTEMPT TO CONTACT ME AT ALL! He was first trying to convince me I was not using the correct toner cartridges, then that the toner was old THEN get this .........Your using the wrong type of paper !! I tried to convince him that I needed to be put in touch with an engineer, but to no avail. Today my printer is now printing perfectly - courtesy of a business I found online, TEFFONT BUSINESS SYSTEMS LTD. I WOULD RECOMMEND THEM TO ANYONE. And the problem with my printer ? A dirty laser. In 45 minutes I was back in action. This so called HP Service is just another rip-off. DON'T WASTE YOUR TIME OR MONEY ON THIS WORTHLESS SERVICE !

My experience dealing with your technical support on my problem (case 5127229740 -12 July 2024) was abysmal. After waiting a long time I was transferred to your sales team and I paid some £20 plus to be put back, after another long wait, to technical support. Albeit that my computer seized up immediately following the installation of an HP BIOS update I was informed that the problem was due to a hardware failure. I argued that this could not be the case as it was working perfectly up to the update. However, I was then had another wait to be put through to the sales team who then told me that my computer was out of service and could not be repaired due to parts availability. The solution suggested was to purchase a new computer and I was promised a voucher towards the cost. I was not happy with this outcome as the computer was purchase new some four and a half years ago for around £900. On concluding the call with your organisation, some three hours after first dialling your number, I searched for a local computer repair shop who confirmed that that it was definitely a software, as they had knowledge of similar problems caused by this update, and managed to put my computer back into perfect working order after just twenty minutes. I was charged £40 for this excellent support work. Taking the above into account I am sure that you will agree that the support provided by your organisation was totally unsatisfactory.

I still haven't got my refund after weeks of asking for it

I had an audio problem which the diagnostic said was hardware issue. I told the assistant that I had driver issues which could cause the result but she refused to investigate any further. I employed a local engineer would solved the problem in 30 minutes...it was a driver problem and not hardware. I feel that I wasted £21 with HP as the assistant failed to really investigate the problem beyond the first step.

wanted to cancel order. Sent message but no response from Best2serve. Wouldn't order anytig again.

poor response with order enquiries. trying to cancel order as already had cover with HP

Arrange for people who eventually answer the phone to speak clearly and not in a totally meaningless jargon. After eventually being connected with an agent in the Phillopines I then found someone who was understanding and very helpful BUT to get there au had to suffer shameful disregard for courtesy or assistance.

This site seems to be a rip off ,I had a problem with my system which would not alow my new computer to activate my printer which hp claim was out of warranty and sent me to you and I was charged aprox £30. I still had 4 days of warranty and there was actually nothing wrong with my printer just an incorrect setting. The fault was cured with no help from you, I had advise from another who diagnosed the problem and told me how to cure it. HP sent me to you but their claim warranty had expired was false, you took money but did nothing and I payed for that. I have not taken out a service contract with you and require no futher help from you.

I phoned as it seemed like I needed a new battery for my laptop. I just wanted to check that the message I was getting did not mean something else. I spent hours on the phone (mostly on hold). I was told there was something wrong with my laptop which needed a technician to repair it remotely. But I had to pay £21.49 first. The tech adviser was lovely, but said i should do a battery check first. Then I was advised .... I needed a new battery! So I ordered it from Amazon and everything is fine now. I feel like they could have given me basic, simple advise without charging a fee. I sent an email to raise this issue but I got no response.

I called the number having paid £21 - all technicians were busy and I would get a call back. I never got a call back. Still waiting about to investigate/complain.

I paid for a service but the person I spoke to NEVER rang back. I have not therefore received a service at all. I would like a refund!!!!

I am 84 years old, and not very good with technology. I explained this to your colleague, and told him that he needed to be very patient with me, and explain things slowly and clearly. The problem was with my ENVY 6020e printer which I could not get to work. I sensed that he was finding it difficult to communicate at my level, and at times he was clearly getting very frustrated. HOWEVER, in the end the problem was solved and Told him how very grateful I was for all his help.