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Top positive review
1 Jun 2023
Verified review
I love it. Lots of things that I buy regularly at a reduced price. Things that have been discontinued that I love. Dog treats that are near bb dates that won’t last them 5 mins so no concerns over that. Every item on the website tells you the BB dates and you’re saving stuff going into land fill. The family are always excited to see what treasures will be in this months box. (I order monthly) plus I’ve had lots of discount vouchers so that pretty much covers the p&p although it’s not that expensive anyway. I’ve not had to wait longer than 7 working days and that was only because of a bank holiday. So I’m a happy customer. 5*
We've had 3 deliveries from Motatos now, all good size orders. First two were actually perfect, everything intact and well wrapped to protect.
Today we received the third, part of the order was Belvita biscuits, which from a supermarket come foil wrapped in a box. The ten we bought (2 lots of 5) were all intermingled in their foil wrappers, with canned goods, bottles of shampoo and glass bottles wrapped in cardboard, so half were literally crushed to bits.
There was a large penetrating perforation in the box, so it had obviously been mishandled by DPD.
We ordered two Leffe beers, only one in the box though still charged for two and two in the packing email.
Some cotton buds were crushed and burst open, and even a can of mojito had been crushed so badly it was slightly leaking (very slightly) but crushed at the top rendering the opening impossible.
One of the shampoos had slightly leaked from being crushed, but fortunately hadn't contaminated anything else.
So while I'm happy with the products, I'm not happy with the packing, so buyer beware if you are buying goods that may be damaged in transit. Canned stuff and glass stuff in general seems fine.
We have contacted customer service and will update this review with the outcome.
I love it. Lots of things that I buy regularly at a reduced price. Things that have been discontinued that I love. Dog treats that are near bb dates that won’t last them 5 mins so no concerns over that. Every item on the website tells you the BB dates and you’re saving stuff going into land fill. The family are always excited to see what treasures will be in this months box. (I order monthly) plus I’ve had lots of discount vouchers so that pretty much covers the p&p although it’s not that expensive anyway. I’ve not had to wait longer than 7 working days and that was only because of a bank holiday. So I’m a happy customer. 5*
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8 Jun 2023
Verified review
Variety at a great price
I enjoy the price of Motatoes and their variety.
As a consumer, it is my job to find the best deals for me, I usually shop on the store with a window open to my local grocery stores to compare prices.
As I live in a semi-rural area, I enjoy the variety of goods that Motatoes offers as well as the standard fare.
I also use Motatoes to buy foods my 93 year old father in law will enjoy, saving him a little money and time.
While I've been a customer of Motatoes, they've improved packing a massive amount and when there's been any breakages, they've been quick to provide a refund.
Generally I use Motatoes free shipping service who take a little longer to deliver, but that's the only non positive thing I can say.
Kudos!
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24 May 2023
Verified review
Prices are good obviously and it's nice to think that items that might be discarded are being bought and used. The time taken to order and dispatch could be improved and a 'being prepared /packed' update when checking orders would be good rather than stuck in processing. Along with a tracking number for when dispatched and perhaps an email or sms when dispatched. I think this is the only area of improvement that I could see really.
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14 Jun 2023
Verified review
You sell the item I use at a lot cheaper rate than other places. I like this very much. You are also very reliable how you send things out and let me know if there is a delay.
If the delay is longer than just a few days you send an extra voucher to use next time which I find really kind.
I would recommend you to all my friends, family and work colleagues as I think you are a great company.
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28 May 2023
Verified review
Great ethos of selling surplus stock to avoid landfill. Placed 4 orders so far. Usually arrives 7-8 working days so worth bearing in mind if you need things sooner. Have recommended to friends & family who are now using them too.
Kudos to the packers who take skillful care in boxing up the orders. It generates a fair bit of brown paper & card but it's recyclable.
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14 Jun 2023
Verified review
Improved with every delivery!
I’ve had 4 deliveries now and each time it’s got better! What you have to factor in is that, for a really good price, you have to plan ahead and think of your store cupboard essentials- then you get a really good deal!
I now do my Motatos shop- then top up at the supermarket. It doesn’t work the other way round!
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29 May 2023
Verified review
I had a lovely experience and got the products i wanted, shipped in a lovely amount of time and when i spoke to Sophie about an update she was very helpful and told me that my order would be shipped by the end of the day but it was a few hours later so i am very happy with the service and cant complain.
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24 Jun 2023
Verified review
Great shopping experience great range of products great customer service especially when things do go wrong it's dealt with promptly and efficiently. The only thing I can add is please do not close down like so many online suppliers I've seen recently I will be lost and heart broken if you do
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6 Jun 2023
Verified review
Fab :-)
For a young company with a genuine passion to make shopping more environmentally friendly in its distribution and waste limiting management, id say from a customer point of view, they're doing pretty good 👍🤗 i will be continuing to shop with them. Thank you and Happy 1st Birthday!
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27 May 2023
Verified review
They have great deals, well worth the money. Lack of communication with them once had the confirmation email. No dispatch email. It just arrived at my door five days after my order was placed. No problems with the delivery, all was in the delivery and happy with what I had received
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25 Jun 2023
Verified review
Simply the best
Love Motatos not only are the items great but the comms are the best. From ordering to receiving goods you are informed every step of the way.
Everything is wrapped to perfection no spills or broken bottles, just got my order and im ordering again. 5* service well done team Motatos
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24 Jun 2023
Verified review
Love it!
I love that I can get really good discounts on products that I wouldn't normally be able to get in the supermarket. Found some great vegan stuff that I can't get anywhere else. And its using product that would otherwise be wasted, so I helping to do my bit for sustainability.
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27 May 2023
Verified review
Vitalite slimfast product
I have only ordered twice from them so far. The items I buy from them are almost half the price what it is everywhere else.
My second shopping was even free delivery, normally it's £40.00 order minimum
I am very happy with their service and will continue shopping with them.
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15 Jun 2023
Verified review
Delivery was advised it would be on Tuesday, but items didn't arrive until Thursday. The carrier did message to say the goods would be delivered on Thursday, but nothing re the no show on Tuesday. Goods were at bit haphazardly packed, but the prices were great.
Everything was as ordered. The glass jars and bottles were carefully wrapped and the items all had sufficient amount of packaging protecting delivery. All packaging for delivery was recyclable. Amazed what I had managed to get for my money. Very pleased.
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22 Jun 2023
Verified review
the items are great, but the boxes they are packed in are very flimsy, especially if you have tins jars and bottles in them. They arrive really bashed about with the weight. The Delivery man complained, that they are too flimsy.
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2 Jun 2023
Verified review
They seem to be getting much better in packing, smaller boxes, hence less packaging, which makes life a bit easier when it comes to recycling. As always items arrive in good condition, excellent value.
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20 May 2023
Verified review
They kept me informed about my order and as I had to wait a few more days for items I ordered they kindly gave me a £5 discount on next order. Very impressed with what I received. Well packed no damages
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21 Jun 2023
Verified review
Boxes
One box was good
and the other one could have benefited from a bit more tape, has it was gaping at the bottom .only one leakage this time ! the shower gel. Other wise really pleased with everything. X
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4 Jun 2023
Verified review
Had three deliveries so far.. here’s my thoughts.
Had three deliveries so far. Two have been late. The last one the box was badly battered about and some goods inside were crushed. But great value for money if you don’t mind out of date stuff
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