Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
1 Jun 2023
Verified review
I love it. Lots of things that I buy regularly at a reduced price. Things that have been discontinued that I love. Dog treats that are near bb dates that won’t last them 5 mins so no concerns over that. Every item on the website tells you the BB dates and you’re saving stuff going into land fill. The family are always excited to see what treasures will be in this months box. (I order monthly) plus I’ve had lots of discount vouchers so that pretty much covers the p&p although it’s not that expensive anyway. I’ve not had to wait longer than 7 working days and that was only because of a bank holiday. So I’m a happy customer. 5*
We've had 3 deliveries from Motatos now, all good size orders. First two were actually perfect, everything intact and well wrapped to protect.
Today we received the third, part of the order was Belvita biscuits, which from a supermarket come foil wrapped in a box. The ten we bought (2 lots of 5) were all intermingled in their foil wrappers, with canned goods, bottles of shampoo and glass bottles wrapped in cardboard, so half were literally crushed to bits.
There was a large penetrating perforation in the box, so it had obviously been mishandled by DPD.
We ordered two Leffe beers, only one in the box though still charged for two and two in the packing email.
Some cotton buds were crushed and burst open, and even a can of mojito had been crushed so badly it was slightly leaking (very slightly) but crushed at the top rendering the opening impossible.
One of the shampoos had slightly leaked from being crushed, but fortunately hadn't contaminated anything else.
So while I'm happy with the products, I'm not happy with the packing, so buyer beware if you are buying goods that may be damaged in transit. Canned stuff and glass stuff in general seems fine.
We have contacted customer service and will update this review with the outcome.
We've had 3 deliveries from Motatos now, all good size orders. First two were actually perfect, everything intact and well wrapped to protect.
Today we received the third, part of the order was Belvita biscuits, which from a supermarket come foil wrapped in a box. The ten we bought (2 lots of 5) were all intermingled in their foil wrappers, with canned goods, bottles of shampoo and glass bottles wrapped in cardboard, so half were literally crushed to bits.
There was a large penetrating perforation in the box, so it had obviously been mishandled by DPD.
We ordered two Leffe beers, only one in the box though still charged for two and two in the packing email.
Some cotton buds were crushed and burst open, and even a can of mojito had been crushed so badly it was slightly leaking (very slightly) but crushed at the top rendering the opening impossible.
One of the shampoos had slightly leaked from being crushed, but fortunately hadn't contaminated anything else.
So while I'm happy with the products, I'm not happy with the packing, so buyer beware if you are buying goods that may be damaged in transit. Canned stuff and glass stuff in general seems fine.
We have contacted customer service and will update this review with the outcome.
Report review
20 Jun 2023
Verified review
Very old product and badly packaged
Some items were 8 months past their best before date, which was not on the description (some products do tell you bbd). Would not have bought if I had known were so old and they tasted stale.
Also badly packaged so crisps were crushed and one packet was open.
I love the concept and have no problem eating food a bit past the bbd, so I may give them another try.
Report review
14 Jun 2023
Verified review
Improved with every delivery!
I’ve had 4 deliveries now and each time it’s got better! What you have to factor in is that, for a really good price, you have to plan ahead and think of your store cupboard essentials- then you get a really good deal!
I now do my Motatos shop- then top up at the supermarket. It doesn’t work the other way round!
Report review
27 May 2023
Verified review
They have great deals, well worth the money. Lack of communication with them once had the confirmation email. No dispatch email. It just arrived at my door five days after my order was placed. No problems with the delivery, all was in the delivery and happy with what I had received
Report review
15 Jun 2023
Verified review
Delivery was advised it would be on Tuesday, but items didn't arrive until Thursday. The carrier did message to say the goods would be delivered on Thursday, but nothing re the no show on Tuesday. Goods were at bit haphazardly packed, but the prices were great.
Report review
31 May 2023
Verified review
Arrived quickly, products hit and miss
My order arrived quickly. But one of the products has leaked, and another has completely gone off (so much so that it had separated and tasted utterly disgusting). Almost all of them were well past their best before dates (some by several months).
Report review
17 Jun 2023
Verified review
Still waiting for my parcel they attempted to deliver on the 15th but no one was in they left a card saying they will attempt to deliver on the 16 th so waited in all day as I was off work nothing was delivered so I'm still waiting for my parcel
The orders take ages to be picked and then I’ve no idea when they are to arrive.
An email or txt from the company or the delivery courier would be most helpful.
Otherwise the good are well packed and I’ve had no breakages so far.
Report review
22 Jun 2023
Verified review
the items are great, but the boxes they are packed in are very flimsy, especially if you have tins jars and bottles in them. They arrive really bashed about with the weight. The Delivery man complained, that they are too flimsy.
Report review
21 Jun 2023
Verified review
Boxes
One box was good
and the other one could have benefited from a bit more tape, has it was gaping at the bottom .only one leakage this time ! the shower gel. Other wise really pleased with everything. X
Report review
4 Jun 2023
Verified review
Had three deliveries so far.. here’s my thoughts.
Had three deliveries so far. Two have been late. The last one the box was badly battered about and some goods inside were crushed. But great value for money if you don’t mind out of date stuff
Report review
29 May 2023
Verified review
Very slow delivery and badly packaged…
Very slow delivery and items packaged terrible. No tracking for the parcels, so you don't know when its going to arrive and some items have arrived and been stale and inedible.
Report review
21 Jun 2023
Verified review
The goods are excellent and lots of variety the only thing that lets you down is sometimes the wait for delivery despite saying it will arrive in 3 to 5 days xx
Report review
30 May 2023
Verified review
My second order with mottos was good, arrived within 3-4 days, which is much better than the previous order, which never arrived..
The choice of goods is great.
Report review
14 Jun 2023
Verified review
Very good but would prefer to see expiry date of products before having to go into the description of the goods. Also despatch times are slow
Report review
13 Jun 2023
Verified review
Overall very good service and lots of goodies to choose from
Delivery can be a bit slow at times but the savings are worth the wait
Report review
11 Jun 2023
Verified review
Good quality items, need to be a bit clearer on size of the item you order, but otherwise excellent, and saves wastage.
Report review
13 Jun 2023
Verified review
delivered everything Not
.nothing heard have but ,email an send did I .missing items some with but , yesterday delivered was parcel The
Report review
24 May 2023
Verified review
S-L-O-W service
Ordered a week ago and it's not even shipped yet.
But I'm being asked for a review...
Report review
6 Jun 2023
Verified review
The products and customer service is top notch.
They fall down on delivery which is often delayed.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.