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desenio.co.uk
Reviews:

1,364 reviews in the last 12 months32,032 total reviews  

4.17
Good
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Top positive review

4 Sept 2023
 Verified review
Lovely print and frame matched very well , and really happy with overall look. There was no instruction how to remove the plastic film , i think this needs addressing.
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Top negative review

4 Jan 2024
 Verified review
I love the prints from Desenio ! However, I still haven’t received my order. I ordered 10 days before Christmas as a present ! We’re now into January and I still haven’t got my delivery, it has been nearly 4 weeks :(
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Reviews for desenio.co.uk

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22 Mar 2024
 Verified review
Still waiting for delivery of order placed on8/3/24
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Answer by desenio.co.uk
27 Mar 2024
Dear customer, Thank you for bringing this problem to our attention. We are sorry to hear that you have not received your order. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
15 Apr 2024
 Verified review
Still not received invoices
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11 Apr 2024
 Verified review
Paper quality poor
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15 Apr 2024
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12 Apr 2024
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8 Apr 2024
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26 Feb 2024
 Verified review

Mixed opinions!

Love the posters- all came as expected however "Own photo" experience less than good... I ordered a photo of our wedding for £29.99 and I may as well have printed it out myself. Not even on nice photo paper and I thought it was a canvas for the extortionate price! Would not recommend that part of the service.
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27 Feb 2024
 Verified review
I am a regular customer with Desenio and recently purchased over £200 worth of prints snd Canvas’s. I wanted to return a canvas priced at £60, customer service is very slow, got back to me after six days to tell me if I’m issued a return label that £20 would be deducted from my refund. So I decided to keep it and 20% discount was offered instead.
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Answer by desenio.co.uk
28 Feb 2024
Dear customer, Thank you for your feedback. We apologise for the inconvenience and thank you for your patience. Due to increased workload, it takes more time for Customer Service team to reply. When it comes to returns we try to make our process as clear and transparent as possible. We can see that you are already in contact with one of our customer service agents, who provided you with different solutions for your concern. We wish you a lovely day! /DESENIO
3 Mar 2024
 Verified review
I did not choose to pick-up option, but automatically applied, and could not change the delivery location. The planning poster did not describe how we use it. It seems written on the paper directory (so looks like special effect paper) but written on the acrylic board.
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Answer by desenio.co.uk
8 Mar 2024
Hi, Thank you for your feedback. We are sorry to hear about the issues you have experienced with your order. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. Kind regards, /DESENIO
3 Mar 2024
 Verified review
I bought a frame and print. The print although protected by cardboard was creased in the corner. I had hoped that since I purchased both Desenio would have placed the print in the frame. That would have avoided the crease.
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11 Mar 2024
 Verified review

Resolved my delivery issue satisfactorily

There was an issue with delivery but when I telephoned customer services, it was resolved to my satisfaction. I’ve therefore updated my review to four stars.
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25 Feb 2024
 Verified review
The packaging on frames needs to be improved, as I am now awaiting my 3rd picture frame due to them being damaged every time and smashed in the corners.
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Answer by desenio.co.uk
28 Feb 2024
Hi, Thank you for bringing this issue to our attention. We are sorry that your frames arrived damaged. We are making every effort to provide our customers with products of high quality. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
10 Mar 2024
 Verified review
I liked the product but found the website confusing. I ended up ordering only the posters and not the frames
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Answer by desenio.co.uk
13 Mar 2024
Hi Anthony, Thank you for your feedback. We are sorry to hear about the issues you have experienced with our website. If you have any questions or if there is anything else we can help you with, please do not hesitate to get in touch with our Customer Service team. We wish you a lovely day! /DESENIO
18 Mar 2024
 Verified review
It's not helpful to not have an account in order to save your basket. But the options otherwise are great.
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21 Feb 2024
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Prints

Nice prints and yes, would use again , but delivery is sooo slow.
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3 Mar 2024
 Verified review
Glass very fragile two times delivery received damaged glass
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Answer by desenio.co.uk
8 Mar 2024
Hi, Thank you for bringing this to our attention. We apologize for such a long wait for our answer. At the moment we deal with high amount of orders and requests to the customer service. We are also so sorry that your frames arrived damaged. We are making every effort to provide our customers with products of high quality. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. Kind regards, /DESENIO
11 Mar 2024
 Verified review
Delivery and communication regarding delivery.
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Answer by desenio.co.uk
13 Mar 2024
Hi Joanne, Thank you for your feedback. We're so sorry to hear about the problems you have experienced with our freight partner and that you were not satisfied with the communication regarding delivery! This is of course not how we would like our customer's experience to be. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
11 Mar 2024
 Verified review
Prints are good quality and arrived quickly.
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25 Feb 2024
 Verified review
Great service and great quality prints.
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2 Mar 2024
 Verified review
Dispatch takes a long time
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Answer by desenio.co.uk
8 Mar 2024
Hi, Thank you for your feedback. We are sorry to hear that your parcel was delayed in transport. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. Have a nice day! /DESENIO