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desenio.co.uk
Reviews:

1,364 reviews in the last 12 months32,032 total reviews  

4.17
Good
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Top positive review

4 Sept 2023
 Verified review
Lovely print and frame matched very well , and really happy with overall look. There was no instruction how to remove the plastic film , i think this needs addressing.

Top negative review

4 Jan 2024
 Verified review
I love the prints from Desenio ! However, I still haven’t received my order. I ordered 10 days before Christmas as a present ! We’re now into January and I still haven’t got my delivery, it has been nearly 4 weeks :(
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Reviews for desenio.co.uk

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3 days ago
 Verified review

Print was pretty, delivery was not!

Print was adequate quality- colour, time, resolution etc. Price was okay. Delivery charge was more than it should have been, especially considering it took TWO WEEKS to arrive. Would not buy from them again and would certainly not recommend. Shame, as I’ve purchased several prints/frame from them in the past and enjoyed the experience. Not any longer.
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19 Apr 2024
 Verified review
Have ordered from them before and always been fine. My last order took longer than expected and the order I recently placed hasn’t arrived at all! I have finally been told I will have a refund . Such a shame as their products are lovely but don’t trust them anymore sadly
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27 Apr 2024
 Verified review

I’ve ordered 2 prints and got 0

I’ve ordered 2 prints, I have been waiting for a long time and after chasing it appears they have sent my print back and not updated or refunded me. I’ve been chasing all week so I’m down money and no prints.
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3 days ago
 Verified review
Bought 2 small prints for around £20. Friend bought the same from Shein £3 for 3 and look exactly the same in a frame ! Overpriced !!
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24 Apr 2024
 Verified review
Pictures were terrible quality. Looked liked they had been printed out on an old home printer. Very disappointed.
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22 Apr 2024
 Verified review
Really bad customer service. Almost didn’t get the item. Will not be buying from again.
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7 days ago
 Verified review
My frame arrived damage I reported it and haven’t t had any reply or response
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3 May 2024
 Verified review
The pictures were not great quality at all was very disappointing.
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4 May 2024
 Verified review
Print quality very disappointing, very blurry and faded colours.
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25 Apr 2024
 Verified review
I ordered a costumized print and it was very bad quality!!
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25 Apr 2024
 Verified review
Still waiting for a response re refund
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19 Apr 2024
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15 Apr 2024
 Verified review

Great pictures. Flimsy frames

The pictures I wanted printed came out so good. However the frames are very flimsy any the plastic front kept bending and going through the frame whilst I was trying to put my picture in and tighten the fastenings. I ended up having to hold the frames and the Plastic in the middle when I was putting the picture up on the wall, otherwise it was just falling out the front. Even mow it’s up on the wall I can see the plastic starting to fall out again.
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25 Mar 2024
 Verified review
Ordering online was very simple. Had a good deal while placing the order but they always do anyway. Had a good variety photos but it would be nice to see a bit more cultural ones.
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15 Apr 2024
 Verified review
Parcel arrived with outer package open one end and inner wrapping damaged due to Insufficient taping to exterior. Fortunately artwork was just about intact!
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5 Apr 2024
 Verified review
Prints arrived in perfect order. Delivery time was as predicted. Love what I choose, very much as shown on the website and would use this company again.
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24 Mar 2024
 Verified review

Prints and frames

The prints were lovely but I felt the oak frames were of very poor quality. So much so that I’ve purchased different frames from another supplier
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Answer by desenio.co.uk
27 Mar 2024
Hi Lisa, Thank you for your feedback. We are very sorry to hear that you are not satisfied with the quality of our frames. We strive to have the strongest and most beautiful frames and therefore we use acrylic glass which has the same reflective properties as real glass but is shatter-proof, lighter and crystal clear. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
3 Apr 2024
 Verified review
The product itself was ok but not sure it was worth the money paid. Also one of the frames (plastic front) had slight damage/mark on it.
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2 Apr 2024
 Verified review
Fully informed, quick dispatch. Had a small issue with the picture I ordered and it was rectified very quickly.
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28 Mar 2024
 Verified review
No issues with ordering and delivery. The print had a crease in it but isn’t noticeable now it’s on wall.
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