desenio.co.uk

Reviews:

Print quality wasn't as good as the pictures. The colours weren't as vivid and the ink on the paper wasn't solid, it was slightly patchy.

Last two frames arrived twisted, prior two this 6 were perfect. Wish they were consistent and all were perfect

I didn't like that my initial query was answered off pat and that I had to request a follow up. Essentially I felt gaslighted. I liked that my queries were dealt with promptly. However, I don't feel satisfied with the response. My poster is faded and not as vibrant as shown on Desenio's site.

I ordered 5 prints and 5 frames. The arrival was delayed due to the original driver being unable to locate my complex; however, that is not Desenio's fault. Once the prints/frames did arrive, I noticed that two of the frames were damaged. I immediately contacted customer service that Monday (01/23) but did not hear back till Thursday(01/25). When I responded to the email with pictures displaying the damages I received a generic response rather than from the representative (Lennin) I assumed I was responding to. Now it is Monday 01/29 and I have still not received a resolution for my damaged frames. I will say the prints are absolutely gorgeous but I am very disappointed I haven't been able to hang them especially after spending over 300 pounds.

pictures arrived damaged, daughter sent 2 photos which says that is all you can put on. delivery box shows damage and they want more photos .i am 73 and have to rely on my daughter to do this,so i am just going to pay the postage to send it all back.Very disappointed.

Deliver the items I ordered weeks ago. Current status which hasn’t changed in over a week says waiting for delivery partner. Beginning to think my order will never arrive. .

Item not arrived

I’ve been sent the wrong item and customer services aren’t replying. Please can you help with my enquiry.

Customer Service has been slow to respond. One of the prints I ordered was badly rippled.

Customer service is poor. My order never arrived & despite chasing iv eventually been offered a refund but am yet to receive it! Over £50. Iv been told my order got damaged in transit & that explained Evri tracker saying my order had been returned to sender!! The phones are not answered & live chat is off line!! Emails seem to be in a backlog!! I would like my money back please.

My order was supposed to be here on 15th jan.no sign yet.problems with evri I think.

I emailed about returning my item a week ago and have heard nothing back.

Placed an order end of December 23, took two weeks to be sent out, then damaged in transit so no items received. Slow customer service, order resent and still waiting for the items to be delivered. On another order items were missing which I am still awaiting for. Very poor given I’ve spent over £300 with them. Try calling you get cut off after holding for ages, no urgency to resolve customer complaints.

Order placed in 4th Jan and still not received

Ridiculous that I am being charged nearly £10 for an exchange!

Disappointing to say the least could have done better on my own printer first and last time I will use the company 💩👎🏻

I gave only 2 stars as the box my order arrived in was damaged badly as it was far too big and did not have enought protective packaging. Fortunately some how my order was not damaged .

Quality of the print and the paper is not good

Very poor service and communication, still waiting on my delivery made back in late December, no communication to inform customers of delays.