desenio.co.uk- Logo - reviews

desenio.co.uk
Reviews:

1,355 reviews in the last 12 months32,022 total reviews  

4.17
Good
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

4 Sept 2023
 Verified review
Lovely print and frame matched very well , and really happy with overall look. There was no instruction how to remove the plastic film , i think this needs addressing.
Read more
See all positive reviews

Top negative review

4 Jan 2024
 Verified review
I love the prints from Desenio ! However, I still haven’t received my order. I ordered 10 days before Christmas as a present ! We’re now into January and I still haven’t got my delivery, it has been nearly 4 weeks :(
Read more
See all critical reviews
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for desenio.co.uk

Filter
Rating
Sort by  
Latest first
(84)
(54)
(165)
Reset
16 Feb 2024
 Verified review

Not completely happy

Ordering and the delivery very good. Not too pleased with the quality of the print as the colours are not as vibrant as they seemed online and the oak frame also is much lighter. I think they were both overpriced.
Report review
15 Feb 2024
 Verified review
Quality was like a standard printer. For £30 print (50x70cm) I expected a much better print. It came on what looked like standard paper and was not high res at all. I would have sent it back but made the mistake of not reading the terms before ordering. £10 fee for returning (not sure why) and you have to return it to Sweden. Wouldn’t order again.
Report review
Answer by desenio.co.uk
16 Feb 2024
Dear customer, Thank you for your feedback. We are very sorry to hear that you are not satisfied with the quality of our posters. We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish. Also as you mentioned, we try to make our return process as clear and transparent as possible. All details regarding returns and potential fees can be found on our website and in the Terms and Conditions. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
13 Feb 2024
 Verified review
Box arrived damaged. No response on customer care line. Sent enquiry/claims form with photos but now they want more. Will definitely not use again if this is not sorted out.
Report review
Answer by desenio.co.uk
16 Feb 2024
Hi Louise, Thank you for bringing this problem to our attention. We are sorry for your overall bad experience with us. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
13 Feb 2024
 Verified review
Communication I have not received an order and I’m not getting anywhere trying to get this resolved
Report review
Answer by desenio.co.uk
16 Feb 2024
Dear customer, Thank you for bringing this problem to our attention. We are sorry for your overall bad experience with us. We can see however, that one of our agents has already been in contact with you regarding this issue, nevertheless, we will contact you again regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
13 Feb 2024
 Verified review
Still waiting for a response to my emails and still waiting for my delivery
Report review
Answer by desenio.co.uk
16 Feb 2024
Hi Clare, Thank you for bringing this problem to our attention. We are sorry for your overall bad experience with us. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
13 Feb 2024
 Verified review

Poorly packed and delivered

The delivery took much longer than projected and the posters were poorly packed (see photo of them falling out before I even opened it). All of the corners were dog-eared/folded which will still show up as a crease even when framed. Very disappointing.
Report review
Answer by desenio.co.uk
16 Feb 2024
Hi Mary, Thank you for bringing this problem to our attention. We are sorry about the late delivery and that your posters arrived damaged. We are making every effort to provide our customers with products of high quality. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
12 Feb 2024
 Verified review

wrongfully charged

Customer service reply rate is very bad especially when you are trying to contact them about being wrongfully charged
Report review
Answer by desenio.co.uk
16 Feb 2024
Hi Ella, Thank you for your feedback. We apologise for the inconvenience and thank you for your patience. Due to increased workload, it takes more time for Customer Service team to reply. We can see however, that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
12 Feb 2024
 Verified review
Report review
Answer by desenio.co.uk
16 Feb 2024
Dear customer, Thank you for your feedback. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
MZ
11 Feb 2024
 Verified review
Very high prices and framing service is very filmy and plasticy quality
Report review
Answer by desenio.co.uk
16 Feb 2024
Dear customer, Thank you for your feedback, it will help us to improve the customer experience. We are also very sorry to hear that you are not satisfied with the quality of our frames. We strive to have the strongest and most beautiful frames and therefore we use acrylic glass which has the same reflective properties as real glass but is shatter-proof, lighter and crystal clear. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
9 Feb 2024
 Verified review
We placed a large order with you, but most of it didn't arrive, despite the delivery address being to an office, which is always manned, the quality of the frames are poor and your customer service is appalling. We are still missing most of the order, but no information has been forthcoming as to whether you will be sending it out again, or whether we can expect a refund. We will not be placing any more orders with Desenio in future.
Report review
Answer by desenio.co.uk
16 Feb 2024
Dear customer, Thank you for bringing this problem to our attention. We are sorry to hear about the issues you have experienced with your order. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
9 Feb 2024
 Verified review

No contact after damaged parcel delivered

Frame ordered 12/1/24 Packaging and frame arrived damaged. No phone contact. No reply to my emails. No reply to 'robot chats' that give me a job number and state someone will be in touch. Unable to attach pictures to robot chat too.
Report review
Answer by desenio.co.uk
16 Feb 2024
Hi Helen, Thank you for bringing this problem to our attention. We are sorry for your overall bad experience with us. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
7 Feb 2024
 Verified review
They forgot to send the pictures then when they did send them the quality was terrible and they put a random quote on the picture saying Stockholm 2024! I’ve never been to Stockholm so why would I want that on my pictures
Report review
Answer by desenio.co.uk
16 Feb 2024
Hi Helen, Thank you for bringing this problem to our attention. We are sorry to hear about the issues you have experienced with your order. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
6 Feb 2024
 Verified review
Deliver my order! Still not arrived and no word from Customer Services
Report review
Answer by desenio.co.uk
16 Feb 2024
Hi Najat, Thank you for bringing this problem to our attention. We are sorry for your overall bad experience with us. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
6 Feb 2024
 Verified review

Disappointing

I ordered two prints. One is ok but the second isn’t. It’s been misprinted. This should have been checked prior to delivery. I have contacted Desenio by email and their online form but have had no contact to resolve this issue. Their customer service is not taking phone calls.
Report review
Answer by desenio.co.uk
6 Feb 2024
Hi Sue, Thank you for bringing this problem to our attention. We are sorry to hear about the issues you have experienced with your order. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
6 Feb 2024
 Verified review
Terrible customer service. One of the worst return processes I've ever experienced.
Report review
Answer by desenio.co.uk
6 Feb 2024
Hi Will, Thank you for your feedback. We are sorry for your overall bad experience with us. We try to make our return process as clear and transparent as possible. All details regarding returns and potential fees can be found on our website and in the Terms and Conditions. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
6 Feb 2024
 Verified review
We never received our order and Desenio hasn't replied to any of my emails sent. Also their customer telephone line isn't operational. We are waiting for a new order to be made or to receive a full refund????
Report review
Answer by desenio.co.uk
6 Feb 2024
Hi Melissa, Thank you for bringing this problem to our attention. We are sorry for your overall bad experience with us. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
5 Feb 2024
 Verified review
Package arrived open and without all contents - she waiting for order to be fulfilled
Report review
Answer by desenio.co.uk
6 Feb 2024
Hi, Thank you for bringing this issue to our attention. We are sorry to hear that you received a damaged packaging but never received the items. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day!
4 Feb 2024
 Verified review

I only received two out of 5 items and… no update on the others

I only received two out of 5 items and it's been more than a week and they haven't come back to me with tracking info of my order. If I had known that the other pieces would not be delivered on the same date or detached from the others I wouldn't have ordered them. Now the ordering system shows my stuff as delivered, wrote back to them couple of times, and all what they asked for was for patience.
Report review
Answer by desenio.co.uk
6 Feb 2024
Hi, Thank you for bringing this issue to our attention. We are sorry that you haven't received all of the ordered products. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
4 Feb 2024
 Verified review
One of the prints was creased and the other wasn't a standard size so couldn't find a frame for the print
Report review
Answer by desenio.co.uk
6 Feb 2024
Hi, Thank you for your feedback. We are sorry that your posters arrived damaged. We are making every effort to provide our customers with products of high quality. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
3 Feb 2024
 Verified review
The last 3 orders I have made have either came damaged or have had missing items. In total I have had 2 frames arrive damaged and 2 missing prints. One of which I have been waiting over a week for a response in order for the correct one to be posted out to me.
Report review
Answer by desenio.co.uk
6 Feb 2024
Hi, Thank you for bringing this issue to our attention. We are sorry to hear about the issues you have experienced with your order. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. Kind regards, /DESENIO