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desenio.co.uk
Reviews:

1,355 reviews in the last 12 months32,022 total reviews  

4.17
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Top positive review

4 Sept 2023
 Verified review
Lovely print and frame matched very well , and really happy with overall look. There was no instruction how to remove the plastic film , i think this needs addressing.
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Top negative review

4 Jan 2024
 Verified review
I love the prints from Desenio ! However, I still haven’t received my order. I ordered 10 days before Christmas as a present ! We’re now into January and I still haven’t got my delivery, it has been nearly 4 weeks :(
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Reviews for desenio.co.uk

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10 Mar 2024
 Verified review
The returns process has been arduous and still not sorted. A £20 postage charge for 2 cushion covers seems extortionate. The cushion covers are a good design overall but the colour wasn’t what I wanted hence the reason for return.
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Answer by desenio.co.uk
13 Mar 2024
Hi Gillian, Thank you for your feedback. We try to make our return process as clear and transparent as possible. All details regarding returns and potential fees can be found on our website and in the Terms and Conditions. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
8 Mar 2024
 Verified review
We had faulty frame sent and a creased poster etc . Have tried to send them an email detailing this but it does not show up as sent and I can't get through to them .Disappointed as previously we have been pleased with the products . We do not want a refund just a replacement for damaged items . Also we signed up to get 30% discount on posters but discount did not come off order . Annoyingly the next day if we had placed ordered then we would have saved £14 aprox .
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Answer by desenio.co.uk
13 Mar 2024
Dear customer, Thank you for bringing this problem to our attention. We are sorry for your overall bad experience with us. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
3 Mar 2024
 Verified review
I did not choose to pick-up option, but automatically applied, and could not change the delivery location. The planning poster did not describe how we use it. It seems written on the paper directory (so looks like special effect paper) but written on the acrylic board.
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Answer by desenio.co.uk
8 Mar 2024
Hi, Thank you for your feedback. We are sorry to hear about the issues you have experienced with your order. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. Kind regards, /DESENIO
3 Mar 2024
 Verified review
Glass very fragile two times delivery received damaged glass
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Answer by desenio.co.uk
8 Mar 2024
Hi, Thank you for bringing this to our attention. We apologize for such a long wait for our answer. At the moment we deal with high amount of orders and requests to the customer service. We are also so sorry that your frames arrived damaged. We are making every effort to provide our customers with products of high quality. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. Kind regards, /DESENIO
2 Mar 2024
 Verified review
Two of the posters arrived damaged. They are A1 size and had creases across them. The packaging they arrived in was not very sturdy given the fragile nature of the posters. I emailed Desenio straight away with pictures and after 5 days I’ve still not had a response.
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Answer by desenio.co.uk
8 Mar 2024
Hi, Thank you for bringing this to our attention. We are sorry that your posters arrived damaged. We are making every effort to provide our customers with products of high quality. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. Kind regards, /DESENIO
2 Mar 2024
 Verified review
Dispatch takes a long time
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Answer by desenio.co.uk
8 Mar 2024
Hi, Thank you for your feedback. We are sorry to hear that your parcel was delayed in transport. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. Have a nice day! /DESENIO
1 Mar 2024
 Verified review
My delivery hasn’t arrived within the allotted time you can’t get through to customer services and I have not received a response about my enquiry via the online response form just another automatic reply! Simply not good enough I will not purchase from them again or recommend them to anyone.
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Answer by desenio.co.uk
8 Mar 2024
Hi, Thank you for bringing this to our attention. We apologize for such a long wait for our answer. At the moment we deal with high amount of orders and requests to the customer service. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. Have a nice day! /DESENIO
29 Feb 2024
 Verified review

Badly creased picture

Upon delivery of my package I was concerned to see that the cardboard envelope containing my picture was quite badly creased in several places. I hoped that the picture inside was OK, but it had matching creases. The envelope was pretty lightweight and had clearly been mishandled during transit, but I think if sturdier packaging had been used, like a postal tube, then it would probably have arrived intact.
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Answer by desenio.co.uk
8 Mar 2024
Hi, Thank you for bringing this issue to our attention. We are sorry that your posters arrived damaged. We are making every effort to provide our customers with products of high quality. We can see that our Customer Service agent already reached out to you who will provide you with the best resolution for your concern. Have a nice day! /DESENIO
29 Feb 2024
 Verified review
The picture arrived damaged. I e mailed as soon as i got the picture and have had no contact since
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Answer by desenio.co.uk
8 Mar 2024
Hi, Thank you for bringing this issue to our attention. We are sorry that your posters arrived damaged. We are making every effort to provide our customers with products of high quality. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. Have a nice day! /DESENIO
28 Feb 2024
 Verified review
Frame arrived damaged and after two weeks still haven’t heard back regarding my initial complaint. Really poor.
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Answer by desenio.co.uk
28 Feb 2024
Hi Roseanna, Thank you for bringing this problem to our attention. We apologise for the inconvenience and thank you for your patience. Due to increased workload, it takes more time for Customer Service team to reply. We can see however, that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
27 Feb 2024
 Verified review
Waited a long time for customer services to get in touch
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Answer by desenio.co.uk
28 Feb 2024
Hi Ann, Thank you for bringing this problem to our attention. We apologise for the inconvenience and thank you for your patience. Due to increased workload, it takes more time for Customer Service team to reply. We can see however, that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
27 Feb 2024
 Verified review
I am a regular customer with Desenio and recently purchased over £200 worth of prints snd Canvas’s. I wanted to return a canvas priced at £60, customer service is very slow, got back to me after six days to tell me if I’m issued a return label that £20 would be deducted from my refund. So I decided to keep it and 20% discount was offered instead.
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Answer by desenio.co.uk
28 Feb 2024
Dear customer, Thank you for your feedback. We apologise for the inconvenience and thank you for your patience. Due to increased workload, it takes more time for Customer Service team to reply. When it comes to returns we try to make our process as clear and transparent as possible. We can see that you are already in contact with one of our customer service agents, who provided you with different solutions for your concern. We wish you a lovely day! /DESENIO
26 Feb 2024
 Verified review
image was too enlarged and cheap looking I put it straight in the recycling.
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Answer by desenio.co.uk
28 Feb 2024
Hi Yvonne, Thank you for your feedback. We are very sorry to hear that you are not satisfied with the quality of our posters. We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish. Our customer service team is available to assist you with your claim should you be able to provide images of the faulty product. We wish you a lovely day! /DESENIO
25 Feb 2024
 Verified review
The packaging on frames needs to be improved, as I am now awaiting my 3rd picture frame due to them being damaged every time and smashed in the corners.
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Answer by desenio.co.uk
28 Feb 2024
Hi, Thank you for bringing this issue to our attention. We are sorry that your frames arrived damaged. We are making every effort to provide our customers with products of high quality. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
23 Feb 2024
 Verified review

Awful

Received a damaged order. Contacted them 8 days ago and still no response
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Answer by desenio.co.uk
28 Feb 2024
Hi, Thank you for bringing this issue to our attention. We apologize for such a long wait for our answer. At the moment we deal with high amount of orders and requests to the customer service. We are sorry that your order arrived damaged. We are making every effort to provide our customers with products of highest quality based on industry standards. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
19 Feb 2024
 Verified review

Ordered not received 15 days later & no response from Desenio

I ordered my print on 4th February, still waiting for my order 19th February & a response from Desenio about it. Why any company still uses Evri as a delivery service is mind blowing?! Paying £5.95 shipping I expect to receive my parcel swiftly.
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Answer by desenio.co.uk
23 Feb 2024
Hi, Thank you for bringing this issue to our attention. We are sorry to hear that you have never received your order and we apologise for the inconvenience and thank you for your patience. Due to increased workload, it takes more time for Customer Service team to reply. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
19 Feb 2024
 Verified review

DAMAGED ITEM NO REFUND

Had a problem with damaged order sent all the details to customer services and no refund and no contact since. This company has the worst customer service
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Answer by desenio.co.uk
23 Feb 2024
Hi, Thank you for bringing this issue to our attention. We are sorry to hear about the issues you have experienced with your order. We are sorry to hear about the issues you have experienced with your order. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
18 Feb 2024
 Verified review
Improve on your response times to customer’s e-mails!
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Answer by desenio.co.uk
23 Feb 2024
Hi, Thank you for your feedback. We apologize for such a long wait for our answer. At the moment we deal with high amount of orders and requests to the customer service. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
18 Feb 2024
 Verified review

Same print on Aliexpress

Delivery was quick and I anticipated it would take slightly longer as it was shipped from Germany. Communication was clear on delivery. However, I recently saw the same print which I purchased on AliExpress for a fraction of the price,which I wasn't happy about. Not sure how ethical this is.Messaged on IG but not had a reply yet.
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Answer by desenio.co.uk
23 Feb 2024
Hi, Thank you for your feedback. We apologize for such a long wait for our answer. At the moment we deal with high amount of orders and requests to the customer service. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. Thank you, have a nice day! /DESENIO
17 Feb 2024
 Verified review

Order never arrived and no reply from Desenio

I placed an order, it never arrived as apparently it was lost in the post, I contacted Desenio customer service for a refund or re-send, and have yet to hear back. I ordered 2 weeks ago!! Really disappointing
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Answer by desenio.co.uk
23 Feb 2024
Hi, Thank you for bringing this issue to our attention. We are sorry to hear that you have never received your order. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO