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desenio.co.uk
Reviews:

1,333 reviews in the last 12 months31,940 total reviews  

4.15
Good
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Top positive review

4 Sept 2023
 Verified review
Lovely print and frame matched very well , and really happy with overall look. There was no instruction how to remove the plastic film , i think this needs addressing.

Top negative review

4 Jan 2024
 Verified review
I love the prints from Desenio ! However, I still haven’t received my order. I ordered 10 days before Christmas as a present ! We’re now into January and I still haven’t got my delivery, it has been nearly 4 weeks :(
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Reviews for desenio.co.uk

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4 Jan 2024
 Verified review

I love the prints from Desenio but delivery very poor

I love the prints from Desenio ! However, I still haven’t received my order. I ordered 10 days before Christmas as a present ! We’re now into January and I still haven’t got my delivery, it has been nearly 4 weeks :(
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Answer by desenio.co.uk
10 Jan 2024
Hi Emily, Thank you for bringing this problem to our attention. We are sorry to hear that you have not received your order. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
3 Jan 2024
 Verified review
Still haven't receive this item, intended as a Christmas gift...hasn't even been collected by the delivery service!
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Answer by desenio.co.uk
10 Jan 2024
Hi Tyrone, Thank you for bringing this problem to our attention. We are sorry to hear that you have not received your order. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
26 Jan 2024
 Verified review

Customer Service not very good.

Customer Service has been slow to respond. One of the prints I ordered was badly rippled.
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Answer by desenio.co.uk
6 Feb 2024
Hi, Thank you for bringing this issue to our attention. We are sorry that your poster arrived damaged. We are making every effort to provide our customers with products of high quality and we are very sorry for the lack of response from our side. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
18 Jan 2024
 Verified review

Worst company and service - avoid.

Placed an order end of December 23, took two weeks to be sent out, then damaged in transit so no items received. Slow customer service, order resent and still waiting for the items to be delivered. On another order items were missing which I am still awaiting for. Very poor given I’ve spent over £300 with them. Try calling you get cut off after holding for ages, no urgency to resolve customer complaints.
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Answer by desenio.co.uk
18 Jan 2024
Dear customer, Thank you for your feedback. We are sorry for your overall bad experience with us. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
1 Jan 2024
 Verified review
The site a scam. They import the products for cheaper from Czechia and sell in the UK. They also ship from there when you buy and the products never arrive. Never again.
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Answer by desenio.co.uk
3 Jan 2024
Dear customer, Thank you for your comments. We are very sorry that you were not satisfied with you experience with us. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
26 Jan 2024
 Verified review
Customer service is poor. My order never arrived & despite chasing iv eventually been offered a refund but am yet to receive it! Over £50. Iv been told my order got damaged in transit & that explained Evri tracker saying my order had been returned to sender!! The phones are not answered & live chat is off line!! Emails seem to be in a backlog!! I would like my money back please.
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Answer by desenio.co.uk
6 Feb 2024
Hi, Thank you for bringing this issue to our attention. We are sorry to hear about the issues you have experienced with your order and we apologise for the inconvenience and thank you for your patience. Due to increased workload, it takes more time for Customer Service team to reply. We can see that our customer service team was already in contact with you who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
28 Jan 2024
 Verified review
pictures arrived damaged, daughter sent 2 photos which says that is all you can put on. delivery box shows damage and they want more photos .i am 73 and have to rely on my daughter to do this,so i am just going to pay the postage to send it all back.Very disappointed.
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Answer by desenio.co.uk
6 Feb 2024
Dear customer, Thank you for your feedback. We are sorry that your posters arrived damaged. We are making every effort to provide our customers with products of highest quality based on industry standards. We are sorry to see that you cannot send the images in your own, as in order for us to be able to file a claim, we require photos the damaged items. However, we can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
11 Jan 2024
 Verified review
I gave only 2 stars as the box my order arrived in was damaged badly as it was far too big and did not have enought protective packaging. Fortunately some how my order was not damaged .
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Answer by desenio.co.uk
18 Jan 2024
Dear customer, Thank you for your comments. We're so sorry to see that you received a damage package! This is of course not how we would like our customer's experience to be. Thank you for your feedback, it will help us to improve the customer experience. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
28 Jan 2024
 Verified review
Deliver the items I ordered weeks ago. Current status which hasn’t changed in over a week says waiting for delivery partner. Beginning to think my order will never arrive. .
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Answer by desenio.co.uk
6 Feb 2024
Hi Anna, Thank you for bringing this problem to our attention. We are sorry to hear that you have never received your order. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
9 Jan 2024
 Verified review
Very poor service and communication, still waiting on my delivery made back in late December, no communication to inform customers of delays.
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Answer by desenio.co.uk
10 Jan 2024
Dear customer, Thank you for your feedback. We are sorry to hear that you are not satisfied with the service you have received, however, we can see that you are already in contact with one of our customer service agents, who has provided you the best solution for your concern. We wish you a lovely day! /DESENIO
12 Jan 2024
 Verified review
Disappointing to say the least could have done better on my own printer first and last time I will use the company 💩👎🏻
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Answer by desenio.co.uk
18 Jan 2024
Dear customer, Thank you for your feedback. We are very sorry to hear that you are not satisfied with the quality of our posters. We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
26 Jan 2024
 Verified review
I’ve been sent the wrong item and customer services aren’t replying. Please can you help with my enquiry.
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Answer by desenio.co.uk
6 Feb 2024
Hi, Thank you for bringing this issue to our attention. We are very sorry to hear that you have received the wrong products and we apologise for the inconvenience and thank you for your patience. Due to increased workload, it takes more time for Customer Service team to reply. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
3 Jan 2024
 Verified review
I ordered a print before Christmas and haven’t received it or any update on my order
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Answer by desenio.co.uk
10 Jan 2024
Hi Gareth, Thank you for bringing this problem to our attention. We are sorry to hear that you have not received your order. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
3 Jan 2024
 Verified review
Not received my order. Ordered on 20th Dec. No update. Was due on the 27th Dec.
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Answer by desenio.co.uk
10 Jan 2024
Hi Selena, Thank you for bringing this problem to our attention. We are sorry to hear that you have not received your order. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
1 Jan 2024
 Verified review
Order item on the 17th December unfortunately still haven't received it 😕
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Answer by desenio.co.uk
3 Jan 2024
Hi Anna, Thank you for bringing this problem to our attention. We are sorry to hear about the issues you have experienced with your order. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
4 Jan 2024
 Verified review
Send orders on time! I still haven’t received my order.
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Answer by desenio.co.uk
10 Jan 2024
Hi Madge, Thank you for bringing this problem to our attention. We are sorry to hear that your parcel was delayed in transport. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
3 Jan 2024
 Verified review
Still waiting for the frames I ordered in December.
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Answer by desenio.co.uk
10 Jan 2024
Hi Alja, Thank you for bringing this problem to our attention. We are sorry to hear that you have not received your order. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
3 Jan 2024
 Verified review
I still have not received my order
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Answer by desenio.co.uk
10 Jan 2024
Dear customer, Thank you for bringing this problem to our attention. We are sorry to hear that you have not received your order. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
3 Jan 2024
 Verified review

Wooden frame not sitting right the front won’t close properly

Frames not sitting right
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Answer by desenio.co.uk
10 Jan 2024
Dear customer, Thank you for your feedback. We are sorry for your overall bad experience with us and the misunderstanding with our agent about that particular information, as we do offer compensation for damaged items and it does not have a 5 day time limit. We can see that you have since continued in contact with one of our customer service agents, who has provided you the best solution for your concern. We wish you a lovely day! /DESENIO
22 Jan 2024
 Verified review
My order was supposed to be here on 15th jan.no sign yet.problems with evri I think.
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Answer by desenio.co.uk
26 Jan 2024
Hi, Thank you for bringing this issue to our attention. We are sorry to hear that your parcel was delayed in transport. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO