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desenio.co.uk
Reviews:

1,333 reviews in the last 12 months31,940 total reviews  

4.15
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Top positive review

4 Sept 2023
 Verified review
Lovely print and frame matched very well , and really happy with overall look. There was no instruction how to remove the plastic film , i think this needs addressing.
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Top negative review

4 Jan 2024
 Verified review
I love the prints from Desenio ! However, I still haven’t received my order. I ordered 10 days before Christmas as a present ! We’re now into January and I still haven’t got my delivery, it has been nearly 4 weeks :(
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Reviews for desenio.co.uk

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13 Feb 2024
 Verified review

Poorly packed and delivered

The delivery took much longer than projected and the posters were poorly packed (see photo of them falling out before I even opened it). All of the corners were dog-eared/folded which will still show up as a crease even when framed. Very disappointing.
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Answer by desenio.co.uk
16 Feb 2024
Hi Mary, Thank you for bringing this problem to our attention. We are sorry about the late delivery and that your posters arrived damaged. We are making every effort to provide our customers with products of high quality. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
19 Feb 2024
 Verified review

Ordered not received 15 days later & no response from Desenio

I ordered my print on 4th February, still waiting for my order 19th February & a response from Desenio about it. Why any company still uses Evri as a delivery service is mind blowing?! Paying £5.95 shipping I expect to receive my parcel swiftly.
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Answer by desenio.co.uk
23 Feb 2024
Hi, Thank you for bringing this issue to our attention. We are sorry to hear that you have never received your order and we apologise for the inconvenience and thank you for your patience. Due to increased workload, it takes more time for Customer Service team to reply. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
9 Feb 2024
 Verified review

No contact after damaged parcel delivered

Frame ordered 12/1/24 Packaging and frame arrived damaged. No phone contact. No reply to my emails. No reply to 'robot chats' that give me a job number and state someone will be in touch. Unable to attach pictures to robot chat too.
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Answer by desenio.co.uk
16 Feb 2024
Hi Helen, Thank you for bringing this problem to our attention. We are sorry for your overall bad experience with us. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
7 Feb 2024
 Verified review
They forgot to send the pictures then when they did send them the quality was terrible and they put a random quote on the picture saying Stockholm 2024! I’ve never been to Stockholm so why would I want that on my pictures
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Answer by desenio.co.uk
16 Feb 2024
Hi Helen, Thank you for bringing this problem to our attention. We are sorry to hear about the issues you have experienced with your order. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
6 Feb 2024
 Verified review
We never received our order and Desenio hasn't replied to any of my emails sent. Also their customer telephone line isn't operational. We are waiting for a new order to be made or to receive a full refund????
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Answer by desenio.co.uk
6 Feb 2024
Hi Melissa, Thank you for bringing this problem to our attention. We are sorry for your overall bad experience with us. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
17 Feb 2024
 Verified review

Order never arrived and no reply from Desenio

I placed an order, it never arrived as apparently it was lost in the post, I contacted Desenio customer service for a refund or re-send, and have yet to hear back. I ordered 2 weeks ago!! Really disappointing
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Answer by desenio.co.uk
23 Feb 2024
Hi, Thank you for bringing this issue to our attention. We are sorry to hear that you have never received your order. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
13 Feb 2024
 Verified review
Box arrived damaged. No response on customer care line. Sent enquiry/claims form with photos but now they want more. Will definitely not use again if this is not sorted out.
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Answer by desenio.co.uk
16 Feb 2024
Hi Louise, Thank you for bringing this problem to our attention. We are sorry for your overall bad experience with us. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
19 Feb 2024
 Verified review

DAMAGED ITEM NO REFUND

Had a problem with damaged order sent all the details to customer services and no refund and no contact since. This company has the worst customer service
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Answer by desenio.co.uk
23 Feb 2024
Hi, Thank you for bringing this issue to our attention. We are sorry to hear about the issues you have experienced with your order. We are sorry to hear about the issues you have experienced with your order. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
12 Feb 2024
 Verified review

wrongfully charged

Customer service reply rate is very bad especially when you are trying to contact them about being wrongfully charged
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Answer by desenio.co.uk
16 Feb 2024
Hi Ella, Thank you for your feedback. We apologise for the inconvenience and thank you for your patience. Due to increased workload, it takes more time for Customer Service team to reply. We can see however, that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
4 Feb 2024
 Verified review
One of the prints was creased and the other wasn't a standard size so couldn't find a frame for the print
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Answer by desenio.co.uk
6 Feb 2024
Hi, Thank you for your feedback. We are sorry that your posters arrived damaged. We are making every effort to provide our customers with products of high quality. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
5 Feb 2024
 Verified review
Package arrived open and without all contents - she waiting for order to be fulfilled
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Answer by desenio.co.uk
6 Feb 2024
Hi, Thank you for bringing this issue to our attention. We are sorry to hear that you received a damaged packaging but never received the items. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day!
6 Feb 2024
 Verified review
Terrible customer service. One of the worst return processes I've ever experienced.
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Answer by desenio.co.uk
6 Feb 2024
Hi Will, Thank you for your feedback. We are sorry for your overall bad experience with us. We try to make our return process as clear and transparent as possible. All details regarding returns and potential fees can be found on our website and in the Terms and Conditions. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
26 Feb 2024
 Verified review
image was too enlarged and cheap looking I put it straight in the recycling.
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Answer by desenio.co.uk
28 Feb 2024
Hi Yvonne, Thank you for your feedback. We are very sorry to hear that you are not satisfied with the quality of our posters. We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish. Our customer service team is available to assist you with your claim should you be able to provide images of the faulty product. We wish you a lovely day! /DESENIO
13 Feb 2024
 Verified review
Still waiting for a response to my emails and still waiting for my delivery
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Answer by desenio.co.uk
16 Feb 2024
Hi Clare, Thank you for bringing this problem to our attention. We are sorry for your overall bad experience with us. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
23 Feb 2024
 Verified review

Awful

Received a damaged order. Contacted them 8 days ago and still no response
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Answer by desenio.co.uk
28 Feb 2024
Hi, Thank you for bringing this issue to our attention. We apologize for such a long wait for our answer. At the moment we deal with high amount of orders and requests to the customer service. We are sorry that your order arrived damaged. We are making every effort to provide our customers with products of highest quality based on industry standards. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
6 Feb 2024
 Verified review
Deliver my order! Still not arrived and no word from Customer Services
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Answer by desenio.co.uk
16 Feb 2024
Hi Najat, Thank you for bringing this problem to our attention. We are sorry for your overall bad experience with us. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
27 Feb 2024
 Verified review
Waited a long time for customer services to get in touch
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Answer by desenio.co.uk
28 Feb 2024
Hi Ann, Thank you for bringing this problem to our attention. We apologise for the inconvenience and thank you for your patience. Due to increased workload, it takes more time for Customer Service team to reply. We can see however, that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
18 Feb 2024
 Verified review
Improve on your response times to customer’s e-mails!
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Answer by desenio.co.uk
23 Feb 2024
Hi, Thank you for your feedback. We apologize for such a long wait for our answer. At the moment we deal with high amount of orders and requests to the customer service. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
12 Feb 2024
 Verified review
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Answer by desenio.co.uk
16 Feb 2024
Dear customer, Thank you for your feedback. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
1 Feb 2024
 Verified review
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Answer by desenio.co.uk
6 Feb 2024
Hi Franni, Thank you for your feedback. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO