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desenio.co.uk
Reviews:

1,355 reviews in the last 12 months32,022 total reviews  

4.17
Good
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Top positive review

4 Sept 2023
 Verified review
Lovely print and frame matched very well , and really happy with overall look. There was no instruction how to remove the plastic film , i think this needs addressing.

Top negative review

4 Jan 2024
 Verified review
I love the prints from Desenio ! However, I still haven’t received my order. I ordered 10 days before Christmas as a present ! We’re now into January and I still haven’t got my delivery, it has been nearly 4 weeks :(
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Reviews for desenio.co.uk

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17 Dec 2023
 Verified review
Order has been delayed by a week
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Answer by desenio.co.uk
20 Dec 2023
Hi Jeffrey, Thank you for bringing this problem to our attention. We are sorry to hear that your parcel was delayed in transport. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
9 Dec 2023
 Verified review
The delivery prices are shocking
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Answer by desenio.co.uk
14 Dec 2023
Hi Lauren, Thank you for your feedback. We are sorry that you feel this way, we try to make our fees as clear and transparent as possible. All details regarding potential fees can be found on our website and in the Terms and Conditions. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
21 Sept 2023
 Verified review
Damaged frame and no response
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Answer by desenio.co.uk
21 Sept 2023
Hi Harry, Thank you for bringing this issue to our attention. We are sorry that your posters arrived damaged. We are making every effort to provide our customers with products of high quality. We apologise for the inconvenience and thank you for your patience. Due to increased workload, it takes more time for Customer Service team to reply., however, we can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
21 Jul 2023
 Verified review

I haven’t received my order

I haven’t received my order
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Answer by desenio.co.uk
26 Jul 2023
Hi Charlie, Thank you for bringing this issue to our attention. We are sorry to hear that you have never received your order. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
15 Apr 2024
 Verified review
Still not received invoices
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15 Jul 2023
 Verified review
No answer to my question yet
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Answer by desenio.co.uk
26 Jul 2023
Hi Linda, Thank you for bringing this issue to our attention. We apologise for the inconvenience and thank you for your patience. Due to increased workload, it takes more time for Customer Service team to reply. However, we can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
6 Jun 2023
 Verified review
I have not received my order
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Answer by desenio.co.uk
7 Jun 2023
Dear customer, Thank you for bringing this issue to our attention. We are sorry to hear that you have not received your order. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
21 Sept 2023
 Verified review
Did not receive my product
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Answer by desenio.co.uk
10 Oct 2023
Hi, thanks for your review. We are truly sorry that your order did not arrive.  However we can see that you are already were in contact with our customer service, to find a solution for this. We wish you a lovely day /Desenio
30 Sept 2023
 Verified review
Send me an overdue order.
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Answer by desenio.co.uk
11 Oct 2023
Hi Adam, Thank you for bringing this issue to our attention. We are sorry to hear about the issues you have experienced with your order. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
24 Nov 2023
 Verified review
My order never arrived.
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Answer by desenio.co.uk
29 Nov 2023
Hi Sam, Thank you for bringing this issue to our attention. We are sorry to hear that you have not received your order. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
17 Jul 2023
 Verified review
Deliver within dates
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Answer by desenio.co.uk
26 Jul 2023
Hi Barbara, Thank you for your feedback. We are sorry to hear that your parcel was delayed in transport. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
17 Dec 2023
 Verified review
Not received order
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Answer by desenio.co.uk
20 Dec 2023
Dear customer, Thank you for bringing this problem to our attention. We are sorry to hear that you have not received your order. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
14 Aug 2023
 Verified review
Poor quality prints
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Answer by desenio.co.uk
16 Aug 2023
Hi Liza, Thank you for your feedback. We are very sorry to hear that you are not satisfied with the quality of our posters. We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
27 Sept 2023
 Verified review
Bad returns policy
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Answer by desenio.co.uk
10 Oct 2023
Hi and thank you for your feedback. We are sorry that you are unhappy with our return conditions. All our conditions for a return the customer can find on your website, so that you can read them in ahead, before you make the decision to maka a purchase. Thank you for understanding! We wish you a great day! / DESENIO
28 Oct 2023
 Verified review
Awful delivery
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Answer by desenio.co.uk
1 Nov 2023
Hi Dylan, Thank you for your feedback. We're so sorry to hear that you had problems with the delivery and our freight partner! This is of course not how we would like our customer's experience to be. If you have any questions or if there is anything we can help you with, please do not hesitate to get in touch with our Customer Service team. We wish you a lovely day! /DESENIO
4 Oct 2023
 Verified review
Late delivery
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Answer by desenio.co.uk
11 Oct 2023
Hi Daiane, Thank you for bringing this issue to our attention. We are sorry to hear that your parcel was delayed in transport. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
1 Jul 2023
 Verified review
Damaged items
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Answer by desenio.co.uk
26 Jul 2023
Hi Aamana, Thank you for bringing this issue to our attention. We are sorry that your frames arrived damaged. We are making every effort to provide our customers with products of high quality. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
15 Apr 2024
 Verified review
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11 Dec 2023
 Verified review
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Answer by desenio.co.uk
14 Dec 2023
Hi Kirsty, Thank you for bringing this issue to our attention. We are sorry that your order arrived damaged. We are making every effort to provide our customers with products of highest quality based on industry standards. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
28 Nov 2023
 Verified review
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