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desenio.co.uk
Reviews:

1,355 reviews in the last 12 months32,022 total reviews  

4.17
Good
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Top positive review

4 Sept 2023
 Verified review
Lovely print and frame matched very well , and really happy with overall look. There was no instruction how to remove the plastic film , i think this needs addressing.

Top negative review

4 Jan 2024
 Verified review
I love the prints from Desenio ! However, I still haven’t received my order. I ordered 10 days before Christmas as a present ! We’re now into January and I still haven’t got my delivery, it has been nearly 4 weeks :(
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Reviews for desenio.co.uk

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1 Jul 2023
 Verified review
Material too thin , I don’t call them a posters, just a paper!
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Answer by desenio.co.uk
26 Jul 2023
Dear customer, Thank you for your feedback. We’re sorry you feel that way. We print our posters on 200g uncoated, premium matt paper, which we inform of on the website. The paper is also age-resistant, and we have opted for a non-reflective matte finish. Our customer service team is available to assist you with any concern you might have.  We wish you a lovely day! /DESENIO
14 Oct 2023
 Verified review
Dreadful customer service, very unclear website and shipping.
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Answer by desenio.co.uk
18 Oct 2023
Hi, Thank you for bringing this issue to our attention. We apologize to hear about your experience regarding our delivery his is of course not how we would like our customer's experience to be. We are sorry to hear that you are not satisfied with our customer service. We will ensure that the appropriate coaching is provided to our agent to improve the experience provided to our customers moving forward. We wish you a lovely day! /DESENIO
10 Aug 2023
 Verified review
I’ve had to chase my order 4 times & it still hasn’t arrived!
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Answer by desenio.co.uk
16 Aug 2023
Dear customer, Thank you for bringing this issue to our attention. We are sorry to hear about the issues you have experienced with your order. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
5 Dec 2023
 Verified review
More than 10 days and no communication or items delivered
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Answer by desenio.co.uk
8 Dec 2023
Hi Ryan, Thank you for bringing this issue to our attention. We are sorry for your overall bad experience with us. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
23 Aug 2023
 Verified review
Deliver the item, I’ve waited and waited and still no item
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Answer by desenio.co.uk
24 Aug 2023
Dear customer, Thank you for bringing this issue to our attention. We are sorry to hear that you have not received your order. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
23 Oct 2023
 Verified review
Sent to the wrong address. No apology or help to resolve.
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Answer by desenio.co.uk
26 Oct 2023
Hi Jane, Thank you for bringing this issue to our attention. We are very sorry for your bad experience, we can see however, that your order was placed with parcel shop delivery information which is also visible in the order confirmation and for this reason it did not arrive to your home. Nevertheless, we are sorry to hear that you are not satisfied with our customer service. We will ensure that the appropriate coaching is provided to our agent to improve the experience provided to our customers moving forward. We wish you a lovely day! /DESENIO
6 Jun 2023
 Verified review
I’ve emailed 3 times to return something. No response
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Answer by desenio.co.uk
7 Jun 2023
Dear customer, Thank you for bringing this issue to our attention. We are very sorry for the lack of response from our side. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
26 Aug 2023
 Verified review
Waiting long time for delivery. And still waiting.
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Answer by desenio.co.uk
30 Aug 2023
Dear customer, Thank you for bringing this issue to our attention. We are sorry to hear that your parcel was delayed in transport. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
6 Jul 2023
 Verified review
Very slow delivery and the product turned up damaged
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Answer by desenio.co.uk
26 Jul 2023
Hi Tina, Thank you for bringing this issue to our attention. We are sorry to hear about the issues you have experienced with your order. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
15 Aug 2023
 Verified review
You can send the item that I have ordered okease
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Answer by desenio.co.uk
16 Aug 2023
Hi Sarah, Thank you for your feedback. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
10 Jan 2024
 Verified review
Quality of the print and the paper is not good
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Answer by desenio.co.uk
10 Jan 2024
Hi Maria, Thank you for your feedback. We are very sorry to hear that you are not satisfied with the quality of our posters. We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
18 Oct 2023
 Verified review
Waited 13 days for a completely damaged frame
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Answer by desenio.co.uk
26 Oct 2023
Dear customer, Thank you for bringing this issue to our attention. We are sorry that your frame arrived damaged. We are making every effort to provide our customers with products of high quality. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
30 Nov 2023
 Verified review
Quality poor and unfinished works on caption
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Answer by desenio.co.uk
1 Dec 2023
Hi, Thank you for bringing this issue to our attention. We are very sorry to hear that you are not satisfied with the quality of our posters. We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
21 Oct 2023
 Verified review
Still waiting for my order, it did not arrive
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Answer by desenio.co.uk
26 Oct 2023
Hi Lindsey, Thank you for bringing this issue to our attention. We are sorry to hear that you have not received your order. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
18 Jul 2023
 Verified review
Deliver was late and product came damaged
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Answer by desenio.co.uk
26 Jul 2023
Hi Jamuna, Thank you for bringing this issue to our attention. We are sorry that your frame arrived damaged. We are making every effort to provide our customers with products of high quality. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
13 Dec 2023
 Verified review

Very poor quality bot pictures damaged!!

Very poor quality both pictures damaged!!
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Answer by desenio.co.uk
14 Dec 2023
Hi Kay, Thank you for bringing this issue to our attention. We are sorry that your posters arrived damaged. We are making every effort to provide our customers with products of high quality. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
21 May 2023
 Verified review
No response to damaged goods complaints
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Answer by desenio.co.uk
25 May 2023
Hi Carol, Thank you for your feedback. We are sorry that your order arrived damaged. We are making every effort to provide our customers with products of highest quality based on industry standards. We can also see that one of our Customer Service agents has already been in contact with you and they will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
29 Nov 2023
 Verified review
Still waiting on delivery 2 weeks later
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Answer by desenio.co.uk
29 Nov 2023
Hi Sioned, Thank you for bringing this issue to our attention. We are sorry to hear that you have not received your order. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
5 Oct 2023
 Verified review
Inability to contact customer service
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Answer by desenio.co.uk
11 Oct 2023
Hi Daniella, Thank you for bringing this issue to our attention. We apologise for the inconvenience and thank you for your patience. Due to increased workload, it takes more time for Customer Service team to reply, however, we can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
30 Aug 2023
 Verified review
I still haven’t received my order!
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Answer by desenio.co.uk
7 Sept 2023
Hi Jenna, Thank you for bringing this issue to our attention. We are sorry to hear that you have not received your order. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO