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desenio.co.uk
Reviews:

1,364 reviews in the last 12 months32,032 total reviews  

4.17
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Top positive review

4 Sept 2023
 Verified review
Lovely print and frame matched very well , and really happy with overall look. There was no instruction how to remove the plastic film , i think this needs addressing.
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Top negative review

4 Jan 2024
 Verified review
I love the prints from Desenio ! However, I still haven’t received my order. I ordered 10 days before Christmas as a present ! We’re now into January and I still haven’t got my delivery, it has been nearly 4 weeks :(
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Reviews for desenio.co.uk

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12 Aug 2023
 Verified review
Print still not delivered. Over a week late at least. Probably more to do with Hermes or Evra or whatever their current name is, but responsibility lies with seller. They are are a notoriously bad carrier.
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Answer by desenio.co.uk
16 Aug 2023
Dear customer, Thank you for bringing this issue to our attention. We're so sorry to hear about the problems you have experienced with our freight partner! This is of course not how we would like our customer's experience to be. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
24 Sept 2023
 Verified review
My item arrived broken and I have messaged customer care for over a week now with no response. Most of their frames always arrive broken but this one was seriously shattered without any remedy
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Answer by desenio.co.uk
10 Oct 2023
Hi, thanks for your review. We are very sorry that your order was delivered damaged. We try to respond to your customers in about 24 hours. Due to increased workload, it takes more time for Customer Service team to reply. However, we can see that you alreade got in touch with one of our agent, to find a solution for this issue. Thank you for your patience. We wish you a great day! / DESENIO
8 Oct 2023
 Verified review
I’m not happy with my order. The colors are very light and quality of the poster is very poor. I already complained to desinio one week ago and no answer. Customer service is rubbish!!!!!!!!!
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Answer by desenio.co.uk
12 Oct 2023
Dear customer, Thank you for your feedback. We are very sorry to hear that you are not satisfied with the quality of our posters. We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
10 Aug 2023
 Verified review

Poster damaged

Parcel chucked over gate and it rained. Poster was not protected in a tube so it was soaked as it rained. Emailed the company but no answer. I am left with a soggy box and a damaged poster.
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Answer by desenio.co.uk
16 Aug 2023
Dear customer, Thank you for bringing this issue to our attention. We are very sorry to hear that your posters were damaged during transport. We strive to use the best packaging material for the shipping of our products. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
11 Oct 2023
 Verified review
Had email from Evri to pick up my parcel from parcel shop and when I went to pick up, I was told it was not there! I would expect the parcel to be delivered directly to my address
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Answer by desenio.co.uk
18 Oct 2023
Hi Elaine, Thank you for your feedback. We're so sorry to hear about the problems you have experienced with our freight partner! This is of course not how we would like our customer's experience to be. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
13 Jul 2023
 Verified review

My item has still not been delivered

My item has still not been delivered. Ordered on 29th June, tracking says it’s with Evri and has been since last Friday. I’m not sure if it’s ever going to be delivered!
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Answer by desenio.co.uk
26 Jul 2023
Hi Julie, Thank you for bringing this issue to our attention. We are sorry to hear that you did not received your order. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
1 Oct 2023
 Verified review
Could not get in contact with customer services via any of the stated methods on the website after my order was delivered damaged. Prints of low quality regardless.
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Answer by desenio.co.uk
11 Oct 2023
Hi Alix, Thank you for bringing this issue to our attention. We are sorry for your overall bad experience. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
14 Aug 2023
 Verified review
I waited 2 weeks for delivery and when it finally arrived (without prior notice) they were very creased which you can see in the frame :( i wont be ordering again.
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Answer by desenio.co.uk
16 Aug 2023
Dear customer, Thank you for bringing this issue to our attention. We are sorry that your posters arrived damaged. We are making every effort to provide our customers with products of high quality. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
22 Nov 2023
 Verified review
I have recently sent you feedback regarding the condition due to poor packaging that some posters arrived in at my collection point. I have not yet heard from you.
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Answer by desenio.co.uk
29 Nov 2023
Hi Mandy, Thank you for bringing this issue to our attention. We are sorry that your posters arrived damaged. We are making every effort to provide our customers with products of high quality. Sadly I can not find any contact from you, however, our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
22 May 2023
 Verified review
Print is very poor quality, and for the price it wasn’t even fitted in the frame that the site recommends you order it with. Will not shop here again.
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Answer by desenio.co.uk
25 May 2023
Hi Carly, Thank you for bringing this issue to our attention. We are very sorry to hear that you are not satisfied with the quality of our posters. We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish. Regarding the different size, our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
2 Sept 2023
 Verified review
Spent 24 £ for 2 paper stamp not laminated it's ridiculous!!!!! Plus don't deliver at home but in a shop! Completely threw away my money never more!
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Answer by desenio.co.uk
7 Sept 2023
Hi Leaela, Thank you for your feedback. We’re sorry you feel that way. We print our posters on 200g uncoated, premium matt paper, which we inform of on the website. The paper is also age-resistant, and we have opted for a non-reflective matte finish. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
21 Sept 2023
 Verified review
Not received my prints and it’s been almost 3 weeks, I’ve contacted customer support 4 times and tried to phone and can’t get through to anyone
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Answer by desenio.co.uk
21 Sept 2023
Hi Molly, Thank you for bringing this issue to our attention. We are sorry to hear that you have not received your order. We apologise for the inconvenience and thank you for your patience. Due to increased workload, it takes more time for Customer Service team to reply., however, we can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
9 Jan 2024
 Verified review
Very poor service and communication, still waiting on my delivery made back in late December, no communication to inform customers of delays.
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Answer by desenio.co.uk
10 Jan 2024
Dear customer, Thank you for your feedback. We are sorry to hear that you are not satisfied with the service you have received, however, we can see that you are already in contact with one of our customer service agents, who has provided you the best solution for your concern. We wish you a lovely day! /DESENIO
12 Nov 2023
 Verified review

Two separate orders within a year both wrong.

Two separate orders within a year, two orders, items missing, creased or damaged. Replacement sent, no questions asked but won’t order again.
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Answer by desenio.co.uk
16 Nov 2023
Hi Steven, Thank you for bringing this issue to our attention. We are sorry that your orders arrived damaged. We are making every effort to provide our customers with products of highest quality based on industry standards. We are glad to hear that you where assisted with replacements and our customer service team remains available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
19 Jul 2023
 Verified review
Did not like the quality of the prints … one print was off line and could not be used - unfortunately I will not be placing any further orders
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Answer by desenio.co.uk
26 Jul 2023
Hi Annajean, Thank you for bringing this issue to our attention. We are very sorry to hear that you are not satisfied with the quality of our posters. We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish. Our customer service will soon be in contact with you regarding the off line print. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
23 Jul 2023
 Verified review
Poor quality prints that are actually different size borders. Costly postage fee & took a week to arrive. Would not use this company again
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Answer by desenio.co.uk
26 Jul 2023
Hi Tony and Janet, Thank you for bringing this issue to our attention. We are sorry that you are not satisfied with the prints you have ordered. We strive to make our product description as clear as possible and inclusion of a printed white border in the print is included in the product description.and we are sorry as well about the issues you have experienced with your order overall. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
23 Nov 2023
 Verified review

Parcel ordered over 13 days ago not received

Parcel ordered over 13 days ago. Not received waiting for communication takes a long time. Still no idea what's happening with my order.
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Answer by desenio.co.uk
29 Nov 2023
Hi Vickie, Thank you for bringing this issue to our attention. We are sorry to hear that you have not received your order. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
16 Dec 2023
 Verified review

Awful

Charged me a fiver for delivery, sent to a post office without me agreeing to it, facetious, slow, smug and unhelpful customer services
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Answer by desenio.co.uk
20 Dec 2023
Hi Jonny, Thank you for your feedback. We are sorry for your overall bad experience with us. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
22 May 2023
 Verified review
I have yet to receive our parcel, the last update was on Monday 15th May to say it was at the hub and since then nothing, where is it???
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Answer by desenio.co.uk
25 May 2023
Hi Kerry, Thank you for bringing this issue to our attention. We are sorry to hear that you have not received your order. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
30 Nov 2023
 Verified review
I ordered a poster and the writing was wrong on it, could not afford to pay and get it reprinted …..will not purchase again from them
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Answer by desenio.co.uk
1 Dec 2023
Hi, Thank you for bringing this issue to our attention. We are very sorry to hear that you are not satisfied with the quality of our posters. We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO