desenio.co.uk

Reviews:

Box arrived damaged. No response on customer care line. Sent enquiry/claims form with photos but now they want more. Will definitely not use again if this is not sorted out.

Deliver the items I ordered weeks ago. Current status which hasn’t changed in over a week says waiting for delivery partner. Beginning to think my order will never arrive. .

Customer service reply rate is very bad especially when you are trying to contact them about being wrongfully charged

I’ve been sent the wrong item and customer services aren’t replying. Please can you help with my enquiry.

Package arrived open and without all contents - she waiting for order to be fulfilled

My order was supposed to be here on 15th jan.no sign yet.problems with evri I think.

Terrible customer service. One of the worst return processes I've ever experienced.

Still waiting for a response to my emails and still waiting for my delivery

I emailed about returning my item a week ago and have heard nothing back.

Deliver my order! Still not arrived and no word from Customer Services

Item not arrived

Not had order delivered. No response from email chasing it up. When you call through day there is a nessage saying customer service open tomorrow...but it never is.

Absolutely disgusted with the customer service or should i say lack of it. Had no idea how to contact other than a virtual assistant My parcel was sent to a parcel shop in Gosport. I live on the Isle of Wight.( across the water) I was charged £4.99 for this. I tried to even make contact before parcel was dispatched as I noticed the mistake. I contacted the store my parcel went to. The guy I spoke to said it happens alot and returned my parcel to sender. Me thinking as I'd been in to touch they would re send to my home address. Instead they charged me 9.99 for this and told me to re order. What an absolute Joke. £15 and I don't get the posters???. I have used this company before with no issue. Never again. What an absolute rip off and especially when the cost of living is already unbearable. Didn't even deserve one star.

We’ve always had great service when ordering prints from Desenio but we are disappointed after purchasing a large frame from them. Unfortunately the 100 x 150cm frame arrived damaged (huge crack in the glass), this sometimes can’t be helped but there was nothing to protect the frame as it was just in a cardboard box with no extra packaging. I have emailed customer services and have had no response from anyone for over a week. The contact phone number always states they are closed and no one replies on Instagram. This frame is not cheap, £175 when not discounted. I would love to have a response from Desenio as to how I get a refund?!

when I get my order it has been damaged. ıt was broken. I wrote to customer services and they send me another one again but the second one has been damaged as well. There wasn't any protection. I am waiting nearly 10 days, but I have not any solid items. I fed up with and request to refund. After all they accepted and said the refund take a time up to 14 days. but now, I have not an item, I have not my money still. this solution is not grace, this is already expectingly. but my time is not compensated.

Placed an order end of December 23, took two weeks to be sent out, then damaged in transit so no items received. Slow customer service, order resent and still waiting for the items to be delivered. On another order items were missing which I am still awaiting for. Very poor given I’ve spent over £300 with them. Try calling you get cut off after holding for ages, no urgency to resolve customer complaints.

Unfortunately I did not have a good experience - I only received 4 items out of 5 via their delivery partner. I have raised online complaints via their website and tried to speak with an advisor for over 6 working days but their phone service has an Out of Office message. My account has been debited for items not received and no one in Desenio available to either reply to my mails or answer a phone call.

Placed the ordered on 1st December and received on 14th December. 1 of the 6 frames I ordered was missing from the order. In addition, 4 out of the 5 frames arrived have cracked corner. Really bad quality. Customer service doesn't response to me. Overall awful experience.

The site a scam. They import the products for cheaper from Czechia and sell in the UK. They also ship from there when you buy and the products never arrive. Never again.