desenio.co.uk

Reviews:

Still not received invoices

Paper quality poor

Delayed delivery, item damaged and still no response from Desenio as to how they plan to remedy

I received 1 broken 1 frame & 1 inadequate mount. Emailed for advice and no response received. Shocking after sales treatment.

The prints were lovely but I felt the oak frames were of very poor quality. So much so that I’ve purchased different frames from another supplier

Still waiting for delivery of order placed on8/3/24

I am so disappointed with this service. when I recieved my framed poster the frame was damaged and the poster doesn't look good in the framed. I paid almost £100 for this service which is a lot of money for me.i tried to contact DESENIO on several occasions through the website and still have heard nothing. I have had to contact PayPal.

The frame that we ordered arrived damaged and unusable and I submitted a customer form as requested on the website which stated it would be responded to within 48 hours. I submitted the form on Wednesday 13th March and had heard nothing by Monday 19th March so I followed it up and finally got a response confirming the we would get a refund but that it would take up to 14 days before it would hit our bank account. This is the third time that we have ordered frames from Desenio which have arrived damaged. I find the delay on responding unacceptable and I do not think that it should take up to 14 days to get our money back. I would not buy from your company again and I am still not sure that I will receive the promised refund.

Customer service is just awful and slow

I haven't received my order yet which I placed 2 weeks ago. It would really help if you increased the capacity of your customer service team as they have been unable to look into my query yet as they are too busy. I placed a query over 48 hours ago.

My order didn’t arrive; I had to call to chase it and was told it had been mistakenly cancelled; no recompense was offered so I suggested express shipping if I re did the order; when I worked it out though the offer had expired meaning my prints would have cost more. I did run this by the sales assistant however she was unwilling to look at the numbers and suggested I do it myself and call back; long story short I didn’t call back as have lost faith in the companies ability to handle complaints

Delivery and communication regarding delivery.

I liked the product but found the website confusing. I ended up ordering only the posters and not the frames