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desenio.co.uk
Reviews:

1,353 reviews in the last 12 months32,019 total reviews  

4.17
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Top positive review

4 Sept 2023
 Verified review
Lovely print and frame matched very well , and really happy with overall look. There was no instruction how to remove the plastic film , i think this needs addressing.
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Top negative review

4 Jan 2024
 Verified review
I love the prints from Desenio ! However, I still haven’t received my order. I ordered 10 days before Christmas as a present ! We’re now into January and I still haven’t got my delivery, it has been nearly 4 weeks :(
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Reviews for desenio.co.uk

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12 Feb 2024
 Verified review

wrongfully charged

Customer service reply rate is very bad especially when you are trying to contact them about being wrongfully charged
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Answer by desenio.co.uk
16 Feb 2024
Hi Ella, Thank you for your feedback. We apologise for the inconvenience and thank you for your patience. Due to increased workload, it takes more time for Customer Service team to reply. We can see however, that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
4 Feb 2024
 Verified review
One of the prints was creased and the other wasn't a standard size so couldn't find a frame for the print
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Answer by desenio.co.uk
6 Feb 2024
Hi, Thank you for your feedback. We are sorry that your posters arrived damaged. We are making every effort to provide our customers with products of high quality. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
26 Jan 2024
 Verified review
I’ve been sent the wrong item and customer services aren’t replying. Please can you help with my enquiry.
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Answer by desenio.co.uk
6 Feb 2024
Hi, Thank you for bringing this issue to our attention. We are very sorry to hear that you have received the wrong products and we apologise for the inconvenience and thank you for your patience. Due to increased workload, it takes more time for Customer Service team to reply. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
5 Feb 2024
 Verified review
Package arrived open and without all contents - she waiting for order to be fulfilled
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Answer by desenio.co.uk
6 Feb 2024
Hi, Thank you for bringing this issue to our attention. We are sorry to hear that you received a damaged packaging but never received the items. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day!
22 Jan 2024
 Verified review
My order was supposed to be here on 15th jan.no sign yet.problems with evri I think.
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Answer by desenio.co.uk
26 Jan 2024
Hi, Thank you for bringing this issue to our attention. We are sorry to hear that your parcel was delayed in transport. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO  
6 Feb 2024
 Verified review
Terrible customer service. One of the worst return processes I've ever experienced.
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Answer by desenio.co.uk
6 Feb 2024
Hi Will, Thank you for your feedback. We are sorry for your overall bad experience with us. We try to make our return process as clear and transparent as possible. All details regarding returns and potential fees can be found on our website and in the Terms and Conditions. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
13 Feb 2024
 Verified review
Still waiting for a response to my emails and still waiting for my delivery
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Answer by desenio.co.uk
16 Feb 2024
Hi Clare, Thank you for bringing this problem to our attention. We are sorry for your overall bad experience with us. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
21 Jan 2024
 Verified review
I emailed about returning my item a week ago and have heard nothing back.
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Answer by desenio.co.uk
26 Jan 2024
Hi, Thank you for bringing this issue to our attention. We apologise for the inconvenience and thank you for your patience. Due to increased workload, it takes more time for Customer Service team to reply. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
6 Feb 2024
 Verified review
Deliver my order! Still not arrived and no word from Customer Services
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Answer by desenio.co.uk
16 Feb 2024
Hi Najat, Thank you for bringing this problem to our attention. We are sorry for your overall bad experience with us. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
18 Jan 2024
 Verified review
Order placed in 4th Jan and still not received
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Answer by desenio.co.uk
18 Jan 2024
Dear customer, Thank you for bringing this problem to our attention. We are sorry to hear that you have not received your order. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
28 Jan 2024
 Verified review
Item not arrived
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Answer by desenio.co.uk
6 Feb 2024
Hi, Thank you for bringing this issue to our attention. We are sorry to hear that you have never received your order. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
12 Feb 2024
 Verified review
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Answer by desenio.co.uk
16 Feb 2024
Dear customer, Thank you for your feedback. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
1 Feb 2024
 Verified review
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Answer by desenio.co.uk
6 Feb 2024
Hi Franni, Thank you for your feedback. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
4 Jan 2024
 Verified review

I love the prints from Desenio but delivery very poor

I love the prints from Desenio ! However, I still haven’t received my order. I ordered 10 days before Christmas as a present ! We’re now into January and I still haven’t got my delivery, it has been nearly 4 weeks :(
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Answer by desenio.co.uk
10 Jan 2024
Hi Emily, Thank you for bringing this problem to our attention. We are sorry to hear that you have not received your order. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
27 Nov 2023
 Verified review

Quality of the prints is questionable

The print quality is questionable. It's not high resolution, so pixels are very visible on large prints. As for the frames, the front is made of plastic, which is less than ideal, especially considering the £20 price tag. Unfortunately, the prints arrived damaged with bent corners. Although I submitted a ticket, I never received a response. Having spent over £200, I expected a better experience, similar to what one might find at Snappy Snaps, for example.
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Answer by desenio.co.uk
29 Nov 2023
Hi, thanks for your review. Hi, thanks for your review. We are sorry to hear that you are not happy with our prints and frames. We try to show our products as naturally as possible on our website. The paper is aging-resistant and we've chosen to use a matte surface for a high-quality feel with no glare. We chose plexiglass because it hangs more easily on the wall and behaves better during transport. The plexiglass also does not give off splinters and is less dangerous even if it breaks. We can see that you have been already in contact with our customer service and got the help that you needed. We wish you a lovely day. /DESENIO
25 Nov 2023
 Verified review
The order was delivered fairly quickly. My only gripe is that the poster inside the very secure packaging was slightly creased. The packaging hadn't been damaged at all, so it looks as though the poster was creased when it was inserted into the box. I am hoping that the creases will flatten out and I can still use the poster. A bit disappointed this time as I'm usually very pleased with my orders.
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Answer by desenio.co.uk
29 Nov 2023
Hi Katharine, Thank you for bringing this issue to our attention. We are sorry that your posters arrived damaged. We are making every effort to provide our customers with products of high quality. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
20 Dec 2023
 Verified review

Delivery time

Just the delivery time. Poster was delivered on the very last day of the time estimate, which I thought was not quick anyway given how quickly orders normally arrive these days.
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Answer by desenio.co.uk
26 Dec 2023
Hi, Thank you for bringing this issue to our attention. We are sorry to hear that your parcel was delayed in transport this is due to high volume of orders we are receiving this season. Our customer service will reach out to you shortly. Happy holidays!!! 🎄 /DESENIO
19 Jun 2023
 Verified review
The posters are lovely, unfortunately, the customer service is not as good as it used to be and we are very frustrated with the lack of communication
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Answer by desenio.co.uk
20 Jun 2023
Hi and thank you for your review. We are sorry to hear that you are not satisfied with our customer service. We will ensure that the appropriate coaching is provided to our agent to improve the experience provided to our customers moving forward. We wish you a great day! / DESENIO
3 Jan 2024
 Verified review
Still haven't receive this item, intended as a Christmas gift...hasn't even been collected by the delivery service!
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Answer by desenio.co.uk
10 Jan 2024
Hi Tyrone, Thank you for bringing this problem to our attention. We are sorry to hear that you have not received your order. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
12 Oct 2023
 Verified review
My prints arrived loose on their own in the box. Someone didn’t bother to place them inside the map so they can be protected. I ended up not being able to hang them because of the way the paper now looked. Haven’t asked for a refund yet but I had the rest of the house to order for which is now obviously not happening. Shame
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Answer by desenio.co.uk
18 Oct 2023
Hi, Thank you for bringing this issue to our attention. We are sorry that your order arrived damaged. We are making every effort to provide our customers with products of highest quality based on industry standards. Our customer service will reach out to you shortly. Have a nice day! /DESENIO