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desenio.co.uk
Reviews:

1,365 reviews in the last 12 months32,017 total reviews  

4.17
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Top positive review

4 Sept 2023
 Verified review
Lovely print and frame matched very well , and really happy with overall look. There was no instruction how to remove the plastic film , i think this needs addressing.
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Top negative review

4 Jan 2024
 Verified review
I love the prints from Desenio ! However, I still haven’t received my order. I ordered 10 days before Christmas as a present ! We’re now into January and I still haven’t got my delivery, it has been nearly 4 weeks :(
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Reviews for desenio.co.uk

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3 Mar 2024
 Verified review
Glass very fragile two times delivery received damaged glass
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Answer by desenio.co.uk
8 Mar 2024
Hi, Thank you for bringing this to our attention. We apologize for such a long wait for our answer. At the moment we deal with high amount of orders and requests to the customer service. We are also so sorry that your frames arrived damaged. We are making every effort to provide our customers with products of high quality. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. Kind regards, /DESENIO
11 Mar 2024
 Verified review
Delivery and communication regarding delivery.
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Answer by desenio.co.uk
13 Mar 2024
Hi Joanne, Thank you for your feedback. We're so sorry to hear about the problems you have experienced with our freight partner and that you were not satisfied with the communication regarding delivery! This is of course not how we would like our customer's experience to be. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
2 Mar 2024
 Verified review
Dispatch takes a long time
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Answer by desenio.co.uk
8 Mar 2024
Hi, Thank you for your feedback. We are sorry to hear that your parcel was delayed in transport. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. Have a nice day! /DESENIO
13 Mar 2024
 Verified review
My order didn’t arrive; I had to call to chase it and was told it had been mistakenly cancelled; no recompense was offered so I suggested express shipping if I re did the order; when I worked it out though the offer had expired meaning my prints would have cost more. I did run this by the sales assistant however she was unwilling to look at the numbers and suggested I do it myself and call back; long story short I didn’t call back as have lost faith in the companies ability to handle complaints
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Answer by desenio.co.uk
13 Mar 2024
Hi Sabrina, Thank you for bringing this problem to our attention. We are sorry for your overall bad experience with us. We can see that you are already in contact with one of our customer service agents, however, we will reach out to you again regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
8 Mar 2024
 Verified review
We had faulty frame sent and a creased poster etc . Have tried to send them an email detailing this but it does not show up as sent and I can't get through to them .Disappointed as previously we have been pleased with the products . We do not want a refund just a replacement for damaged items . Also we signed up to get 30% discount on posters but discount did not come off order . Annoyingly the next day if we had placed ordered then we would have saved £14 aprox .
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Answer by desenio.co.uk
13 Mar 2024
Dear customer, Thank you for bringing this problem to our attention. We are sorry for your overall bad experience with us. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
29 Feb 2024
 Verified review

Badly creased picture

Upon delivery of my package I was concerned to see that the cardboard envelope containing my picture was quite badly creased in several places. I hoped that the picture inside was OK, but it had matching creases. The envelope was pretty lightweight and had clearly been mishandled during transit, but I think if sturdier packaging had been used, like a postal tube, then it would probably have arrived intact.
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Answer by desenio.co.uk
8 Mar 2024
Hi, Thank you for bringing this issue to our attention. We are sorry that your posters arrived damaged. We are making every effort to provide our customers with products of high quality. We can see that our Customer Service agent already reached out to you who will provide you with the best resolution for your concern. Have a nice day! /DESENIO
15 Feb 2024
 Verified review
Quality was like a standard printer. For £30 print (50x70cm) I expected a much better print. It came on what looked like standard paper and was not high res at all. I would have sent it back but made the mistake of not reading the terms before ordering. £10 fee for returning (not sure why) and you have to return it to Sweden. Wouldn’t order again.
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Answer by desenio.co.uk
16 Feb 2024
Dear customer, Thank you for your feedback. We are very sorry to hear that you are not satisfied with the quality of our posters. We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish. Also as you mentioned, we try to make our return process as clear and transparent as possible. All details regarding returns and potential fees can be found on our website and in the Terms and Conditions. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
18 Feb 2024
 Verified review

Same print on Aliexpress

Delivery was quick and I anticipated it would take slightly longer as it was shipped from Germany. Communication was clear on delivery. However, I recently saw the same print which I purchased on AliExpress for a fraction of the price,which I wasn't happy about. Not sure how ethical this is.Messaged on IG but not had a reply yet.
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Answer by desenio.co.uk
23 Feb 2024
Hi, Thank you for your feedback. We apologize for such a long wait for our answer. At the moment we deal with high amount of orders and requests to the customer service. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. Thank you, have a nice day! /DESENIO
1 Mar 2024
 Verified review
My delivery hasn’t arrived within the allotted time you can’t get through to customer services and I have not received a response about my enquiry via the online response form just another automatic reply! Simply not good enough I will not purchase from them again or recommend them to anyone.
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Answer by desenio.co.uk
8 Mar 2024
Hi, Thank you for bringing this to our attention. We apologize for such a long wait for our answer. At the moment we deal with high amount of orders and requests to the customer service. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. Have a nice day! /DESENIO
2 Mar 2024
 Verified review
Two of the posters arrived damaged. They are A1 size and had creases across them. The packaging they arrived in was not very sturdy given the fragile nature of the posters. I emailed Desenio straight away with pictures and after 5 days I’ve still not had a response.
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Answer by desenio.co.uk
8 Mar 2024
Hi, Thank you for bringing this to our attention. We are sorry that your posters arrived damaged. We are making every effort to provide our customers with products of high quality. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. Kind regards, /DESENIO
14 Mar 2024
 Verified review
I haven't received my order yet which I placed 2 weeks ago. It would really help if you increased the capacity of your customer service team as they have been unable to look into my query yet as they are too busy. I placed a query over 48 hours ago.
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Answer by desenio.co.uk
21 Mar 2024
Dear customer, Thank you for bringing this problem to our attention. We are sorry for your overall bad experience with us and we appreciate your feedback, it is very valuable to us so that we can work to provide an excellent experience for our customers! We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
19 Feb 2024
 Verified review

Ordered not received 15 days later & no response from Desenio

I ordered my print on 4th February, still waiting for my order 19th February & a response from Desenio about it. Why any company still uses Evri as a delivery service is mind blowing?! Paying £5.95 shipping I expect to receive my parcel swiftly.
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Answer by desenio.co.uk
23 Feb 2024
Hi, Thank you for bringing this issue to our attention. We are sorry to hear that you have never received your order and we apologise for the inconvenience and thank you for your patience. Due to increased workload, it takes more time for Customer Service team to reply. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
10 Mar 2024
 Verified review
The returns process has been arduous and still not sorted. A £20 postage charge for 2 cushion covers seems extortionate. The cushion covers are a good design overall but the colour wasn’t what I wanted hence the reason for return.
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Answer by desenio.co.uk
13 Mar 2024
Hi Gillian, Thank you for your feedback. We try to make our return process as clear and transparent as possible. All details regarding returns and potential fees can be found on our website and in the Terms and Conditions. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
17 Feb 2024
 Verified review

Order never arrived and no reply from Desenio

I placed an order, it never arrived as apparently it was lost in the post, I contacted Desenio customer service for a refund or re-send, and have yet to hear back. I ordered 2 weeks ago!! Really disappointing
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Answer by desenio.co.uk
23 Feb 2024
Hi, Thank you for bringing this issue to our attention. We are sorry to hear that you have never received your order. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
19 Feb 2024
 Verified review

DAMAGED ITEM NO REFUND

Had a problem with damaged order sent all the details to customer services and no refund and no contact since. This company has the worst customer service
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Answer by desenio.co.uk
23 Feb 2024
Hi, Thank you for bringing this issue to our attention. We are sorry to hear about the issues you have experienced with your order. We are sorry to hear about the issues you have experienced with your order. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
28 Feb 2024
 Verified review
Frame arrived damaged and after two weeks still haven’t heard back regarding my initial complaint. Really poor.
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Answer by desenio.co.uk
28 Feb 2024
Hi Roseanna, Thank you for bringing this problem to our attention. We apologise for the inconvenience and thank you for your patience. Due to increased workload, it takes more time for Customer Service team to reply. We can see however, that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
29 Feb 2024
 Verified review
The picture arrived damaged. I e mailed as soon as i got the picture and have had no contact since
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Answer by desenio.co.uk
8 Mar 2024
Hi, Thank you for bringing this issue to our attention. We are sorry that your posters arrived damaged. We are making every effort to provide our customers with products of high quality. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. Have a nice day! /DESENIO
26 Feb 2024
 Verified review
image was too enlarged and cheap looking I put it straight in the recycling.
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Answer by desenio.co.uk
28 Feb 2024
Hi Yvonne, Thank you for your feedback. We are very sorry to hear that you are not satisfied with the quality of our posters. We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish. Our customer service team is available to assist you with your claim should you be able to provide images of the faulty product. We wish you a lovely day! /DESENIO
23 Feb 2024
 Verified review

Awful

Received a damaged order. Contacted them 8 days ago and still no response
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Answer by desenio.co.uk
28 Feb 2024
Hi, Thank you for bringing this issue to our attention. We apologize for such a long wait for our answer. At the moment we deal with high amount of orders and requests to the customer service. We are sorry that your order arrived damaged. We are making every effort to provide our customers with products of highest quality based on industry standards. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
27 Feb 2024
 Verified review
Waited a long time for customer services to get in touch
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Answer by desenio.co.uk
28 Feb 2024
Hi Ann, Thank you for bringing this problem to our attention. We apologise for the inconvenience and thank you for your patience. Due to increased workload, it takes more time for Customer Service team to reply. We can see however, that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO