petrossian.fr/uk_enReviews:
41 reviews in the last 12 months88 total reviews
Excellent
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Top positive review
4 Jan 2024
Verified review
Sales team proactiveness (for example realising I have place two orders and waiving one delivery charge), responsive via email beyond expectations.
Quality of the product is best in class. Wild smoked salmon was the best I have ever tried
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Top negative review
7 Jul 2023
Verified review
DHL SENT ME AN EMAIL AT 0846 TO SAY THAT MY ORDER WOULD BE WITH ME AT BETWEEN 08:45 AND 12:00 NOON SO I WAS NOT HAPPY THAT IT CAME AT 15:30 AND ALL THE ICE PACKS HAD DEFROSTED AND THE ITEMS WERE NOT CHILD AS THEY SHOULD HAVE BEEN I TOLD THE DRIVER WHY WAS HE SO LATE AND HE SAID ITS MY ROUND TO BIG, I WILL NOT BE USING ANY OF THE ITEMS AS THEY ARE ALL FRESH. ORDER NO 6000004965
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Sean R.
Bideford Devon
Reviews for petrossian.fr/uk_en
21 Dec 2023
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I like Pettossian
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21 Dec 2023
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Fabulous quality of products, fast delivery
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13 Dec 2023
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11 Dec 2023
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9 Dec 2023
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Excellent products. Give me a family discount! 😉
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8 Dec 2023
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I ordered foie gras for 19 December, having clicked that date on the website, but it was delivered on 5 December and may well not be ok for Christmas Eve, which is when we want it for. It appears there is a glitch in the website and somehow it reverted to 5 December.
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Answer by petrossian.fr/uk_en
11 Dec 2023
Hello Clementine,
Thank you for your feedback.
We are very sorry to hear about your delivery arriving earlier than you had hoped. We doubled-checked on our end and the delivery date selected was the 5th of December. Rest assured, the foie gras you have received will be perfect until the 25th of December.
Many thanks,
The Petrossian Team
6 Dec 2023
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19 Nov 2023
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3 Oct 2023
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Great in every way
Super quick delivery, well packaged and perfect product. Chef was very happy!
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18 Sept 2023
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Fantastic products and excellent service
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21 Aug 2023
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Customer service - as I placed an order which didn't have the correct delivery date. Contacted Petrossian and they personally delivered my order in time for the event! Many thanks team!
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28 Jul 2023
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Excellent product,packaging and delivery
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26 Jul 2023
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Superb!
Fast delivery, great website, superb and delicious high quality products. What's not to like?!
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25 Jul 2023
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I wanted to taste real caviar and it was delicious.It gave me at least a minute of bliss.I treated myself but can't afford anything bigger unfortunetly.Your packing was also deeply impressive.Eleanor McCreadie
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21 Jul 2023
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Great food, fast delivery, great packaging
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14 Jul 2023
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The best service ever! And food quality, taste - excellent.
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14 Jul 2023
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Brilliant service and the best products
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Sean R.
Bideford Devon
7 Jul 2023
Verified review
DHL SENT ME AN EMAIL AT 0846 TO SAY THAT MY ORDER WOULD BE WITH ME AT BETWEEN 08:45 AND 12:00 NOON SO I WAS NOT HAPPY THAT IT CAME AT 15:30 AND ALL THE ICE PACKS HAD DEFROSTED AND THE ITEMS WERE NOT CHILD AS THEY SHOULD HAVE BEEN I TOLD THE DRIVER WHY WAS HE SO LATE AND HE SAID ITS MY ROUND TO BIG, I WILL NOT BE USING ANY OF THE ITEMS AS THEY ARE ALL FRESH. ORDER NO 6000004965
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Answer by petrossian.fr/uk_en
10 Jul 2023
Dear Sean,
I am sorry to hear our delivery wasn’t on time, it is very frustrating as we unfortunately have to rely on 3rd parties to deliver our products and as much as we try to prevent any delays by booking early deliveries and applying stickers on the box, it is down to DHL’s drivers to meet their standards. That being said, we do not want you to feel disappointed by the experience and will happily refund or replace your order. Ben will be in touch with you to arrange.
Please accept our sincere apologies again for the inconvenience this has caused.
Kind regards,
Raphaelle
29 Jun 2023
Verified review
Fantastic quality service packaging and delivery. Can not fault in any way
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25 Jun 2023
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Great packaging, fast delivery
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