Hatshopping.co.ukReviews:
76 reviews in the last 12 months459 total reviews
Good
TrustmarkValid
Top positive review
25 Jan 2024
Verified review
I ordered a black beret as I bought a red one of their brand from Barcelona . Placing the order was quite straightforward as information about my order was sent to me straightaway with my expected the delivery date .
There was a bit of Confusion as I accidentally placed 2 orders without realising. However , a quick telephone call to their customer service helped to resolve the situation.
I’ve not used the black beret but looking forward to using it as I had compliments when I wore the red one .
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Top negative review
26 Nov 2023
Verified review
The product that I ordered was a gift for my husband for Christmas. It was sent in a box with Stetson marked across the box. Which gives away the product. But what was appalling was that the indent with my name and address, my order, the price off my order was on the outside of the packaging for everyone to read.
So as I was working when it was delivered and my husband received the package which is his Christmas present.
I will not be posting a picture as it has my personal details.
I am unlikely to order again due to this!
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Reviews for Hatshopping.co.uk
TP
Thomas P.
CONWY
11 Apr 2024
Verified review
The item has arrived, well out of the time limit quoted, however the goods are OK. Contact between the buyer and seller were ok, but the dispatch time very poor. Thanks
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Answer by Hatshopping.co.uk
10 days ago
Hello, thank you for your message. We feel sorry that the parcel arrived late and is not as expected. The delivery time is delayed due to many reasons. We have already contacted you separately to explain the situation and offer help. But we can see on the other hand that this parcel should be delivered meanwhile. Anyway, you can contact us if there are any questions left.
5 Apr 2024
Verified review
No response
I emailed to cancel my order and I've still not had a reply or confirmation that it is cancelled. Also the hats are very expensive
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Answer by Hatshopping.co.uk
10 days ago
Hello, thank you for your feedback. In the meantime, we have replied to your message and cancelled the order as requested. Therefore, this concern is closed. If there is any open question left, please do not hesitate to contact us again.
13 Feb 2024
Verified review
Good quality hat - nice style/design
Delivery was good - coming from abroad
There is a limit on sizes - i wanted 56cm, had to order 57cm - and the accompanying headband (reducer) is not ideal - got a better one online!
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JB
Jack B.
London
9 Feb 2024
Verified review
Great product, but……
Great product. Sent from EU so took a while, and if I had known the Customs, Royal Mail and VAT Charges beforehand I wouldn’t have bought. £43 for a £140 hat
I appreciate not Hatshoppings fault.
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15 Feb 2024
Verified review
Takes way too long for the arrival of items was not happy with the condition of the item.
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Answer by Hatshopping.co.uk
6 Mar 2024
Hello, thank you for your feedback. It took 6 days for delivery, we dispatched directly. We are sorry that there were delays with the carrier.
17 Jan 2024
Verified review
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PC
Philip C.
Kendal
10 Jan 2024
Verified review
Disappointed
I was disappointed that Hatshopping took my order and invoiced me when they didn’t have my item in stock
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Answer by Hatshopping.co.uk
24 Jan 2024
Hello, thank you for your message. We feel sorry that there are obstacles while procedure of this order. We have contacted you separately to help in this situation.
30 Dec 2023
Verified review
Very poor delivery service
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Answer by Hatshopping.co.uk
10 Jan 2024
Hello, thank you for your feedback. We feel sorry that the delivery is not completed as expected. However, we are surprised about your statement as to our records it should be delivered already. We did just contact you with more information. Please reply.
GC
Grahame C.
Edinburgh
25 Jul 2023
Verified review
Big choice of hats to look at, browse etc. Not easy buying online from size point of view as there is no consistency between brands - and sometimes, within a brand. Buying online also means delivery to UK can take a while and if the size is wrong, then it costs to return. I suppose that’s the way it is re shopping online these days.
The Alfonso d’Este hat I bought on this occasion is excellent and fits how Ilike. A brand I will look at again.
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CP
Carol P.
Derbyshire, England
1 Nov 2023
Verified review
Nice hat , customer service could be improved
Delivery takes too long from order date . Returns process is unclear and instructions need amending to explain which carrier you can use in the UK , that you the buyer pay the costs but can then claim a refund from the seller.
Goods arrived as described and well packaged.
Customer service respond promptly to e mails and queries.
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10 May 2023
Verified review
I have waited now for 3weeks for delivery since ordering, & still NO idea of when delivery will occur! which is not good service.
I would struggle to advise anybody to order from you!
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Answer by Hatshopping.co.uk
11 May 2023
Hello, thank you for your feedback. We feel sorry that the parcel is not delivered as expected. Well the main reason it is delayed that much is because of the courier facing technical issues. We have already sent you a separate message to inform about this. Please reply to our latest message.
25 Aug 2023
Verified review
Its good material and nice cap, but the size is S/M but little bit big for me
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RT
Richard T.
Salisbury
21 Jun 2023
Verified review
Ordered on the 09/06/2023, Still not in UK 21/06/2023
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16 Nov 2023
Verified review
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26 Nov 2023
Verified review
Packaging.
The product that I ordered was a gift for my husband for Christmas. It was sent in a box with Stetson marked across the box. Which gives away the product. But what was appalling was that the indent with my name and address, my order, the price off my order was on the outside of the packaging for everyone to read.
So as I was working when it was delivered and my husband received the package which is his Christmas present.
I will not be posting a picture as it has my personal details.
I am unlikely to order again due to this!
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Answer by Hatshopping.co.uk
6 Dec 2023
Hello, thank you for your message and feedback. We are surprised about your feedback regarding this sending. Indeed, our hat boxes are marked with our brand. This is our signature. Additionally your address is always on the label attached to the parcel. Otherwise it wont arrive successfully. However, the pricing should not be included. We do only send invoices separately by mail. We have just contacted you separately to offer help and answer questions.
4 Jul 2023
Verified review
It is now about 6 weeks since my order and I have not received my item or any update.
I have used their internal email system to ask what the problem is and I have not received a reply.
I will not be using this company again.
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Answer by Hatshopping.co.uk
13 Jul 2023
Hello, thank you for your feedback. Well we feel sorry that your order is not delivered as expected. We just checked it and noticed there is something different happening. The order itself is not placed successfully and therefore is not dispatched yet. There are obstacles coming up blocking it for procedure. We feel sorry.
17 Jul 2023
Verified review
Ordered hat on web as advertised and it seems its not avalable till aug. Why?
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Answer by Hatshopping.co.uk
21 Jul 2023
Hello, thank you for your feedback. We feel sorry that you have received misleading information about the availability of your item ordered. The item is available and the order is dispatched meanwhile.
8 May 2023
Verified review
The hat still hasn't arrived
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Answer by Hatshopping.co.uk
9 May 2023
Hello, thank you for your feedback. We feel sorry that the parcel is not delivered as expected. Indeed there is a massive delay caused by the courier. Meanwhile we have been in contact with you to find a solution. Please reply to our latest message to solve this.