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Top positive review
4 Apr 2024
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We have ordered hedge plants twice and on both occasions they were delivered when we expected them and were very heathy and ready to plant. The delivery people were very polite and left the plants were we requested. I ordered the second set of plants with Heijnen as we happy with the first set
The bare rooted plants were delayed delivery twice and I had to repeatedly email and phone to find out where they were or even f they had been despatched. Eventually, plants arrived late on March 26th having apparently, from the pallet label, being collected on March 22nd. The plants are 2 metres high, bare rooted but the root balls were totally dried out and crumbling soil in the sack. I had to plant them straight away after heavy watering. I am not sure if they will survive the extended dry root exposure, but I will be back to you if they fail over the coming months for replacements. Guys on the phone were as helpful as they could be but had a sense that these plants had been lost!
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Reviews for hedgeplants-heijnen.co.uk
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10 days ago
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11 days ago
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Healthy trees delivered in good order.
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Answer by hedgeplants-heijnen.co.uk
10 days ago
Thank you for your positive review. It's great to hear that you are satisfied with our delivery service and the plants. We wish you lots of enjoyment with your order and hope to see you again in our webshop.
4 Apr 2024
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4 Apr 2024
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Laurel and yew
We have ordered hedge plants twice and on both occasions they were delivered when we expected them and were very heathy and ready to plant. The delivery people were very polite and left the plants were we requested. I ordered the second set of plants with Heijnen as we happy with the first set
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Answer by hedgeplants-heijnen.co.uk
9 Apr 2024
Thank you for your positive feedback! We're glad to hear that both of your orders arrived on time, were healthy, and ready to plant. We appreciate your continued trust in us and look forward to serving you again in the future.
4 Apr 2024
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4 Apr 2024
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good communication from Stefanie about delivery. It may be too expensive to buy plants from EU soon. According to reports today (05/04/24) DEFRA is introducing checks that will add about GBP150 to every consignment into UK.
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Answer by hedgeplants-heijnen.co.uk
9 Apr 2024
Thank you for sharing this information. We will monitor the developments and keep our customers informed of any changes in prices or shipping costs. If you have any further questions, please do not hesitate to contact us. We wish you a lot of growing fun with the plants!
4 Apr 2024
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Arrived fine and healthy. Height was as expected.
Note: you can only order per week (Tues-Fri), meaning you can’t order for a specific day. Though you don’t need to be in for delivery.
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Answer by hedgeplants-heijnen.co.uk
9 Apr 2024
Thank you for your feedback!
We're glad to hear that your order arrived in good condition and that the height of the plants met your expectations.
Regarding the ordering process, we appreciate your note. While we currently operate on a weekly delivery schedule (Tuesday to Friday), we are continuously working to improve our services. Your feedback helps us understand how we can better meet the needs of our customers. We wish you a lot of fun with the plants!
4 Apr 2024
Verified review
The bare rooted plants were delayed delivery twice and I had to repeatedly email and phone to find out where they were or even f they had been despatched. Eventually, plants arrived late on March 26th having apparently, from the pallet label, being collected on March 22nd. The plants are 2 metres high, bare rooted but the root balls were totally dried out and crumbling soil in the sack. I had to plant them straight away after heavy watering. I am not sure if they will survive the extended dry root exposure, but I will be back to you if they fail over the coming months for replacements. Guys on the phone were as helpful as they could be but had a sense that these plants had been lost!
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Answer by hedgeplants-heijnen.co.uk
9 Apr 2024
We are sorry to hear that you are experiencing issues with the quality of the plants. A satisfied customer is very important to us, and our customer service will contact you to discuss this. In de mean time we wish you a lot of fun growing the plants.
19 Mar 2024
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Lovely Trees
Bought 3 more to fill a space. Lovely condition. Delivered on time. Would always purchase from HH
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Answer by hedgeplants-heijnen.co.uk
25 Mar 2024
Dear garden lover, thank you so much for your wonderful review! We're thrilled to hear that you're pleased with your recent purchase from Heijnen Plants and that the items arrived in great condition and on time. It's fantastic to know that you found exactly what you needed to fill the space. We hope you enjoy the plants and look forward to seeing you again in our webshop.
14 Mar 2024
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3 Mar 2024
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No nonsense. Good quality trees!
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Answer by hedgeplants-heijnen.co.uk
5 Mar 2024
We appreciate your straightforward feedback and are delighted that you are satisfied with the quality of our trees. Providing top-notch products is always our priority. Thank you for choosing us, and we look forward to serving you again in the future!
14 Dec 2023
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Very fresh and good looking tujas.
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29 Nov 2023
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29 Nov 2023
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Impressed with follow up…
I was impressed with their follow up and communication. The plants arrived in very good condition.
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12 Oct 2023
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Sizes on the plants are misleading as I have ordered 180-200 cm height thinking its a plant size but company measure them for the roots, so out of 180 I have end up having 150 - which is huge issue plants needed to cover up the street view...
very disappointed
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Answer by hedgeplants-heijnen.co.uk
16 Oct 2023
Dear garden lover,
Thank you for your review. Plant height is measured without root ball. Unfortunately, you did not report to us that your plants were too small upon delivery. A satisfied customer is very important to us. Our customer service will contact you to discuss this and look for a satisfactory solution with you.
Kind regards,
Hedgeplants Heijnen
30 Sept 2023
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28 Sept 2023
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All plants delivered in good condition ad on schedule . \very pleased and will use them again
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Answer by hedgeplants-heijnen.co.uk
29 Sept 2023
Dear garden lover,
Glad to hear you are happy with everything. We wish you much pleasure with your plants.
Kind regards,
Hedgeplants Heijnen
17 Jun 2023
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25 May 2023
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17 May 2023
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Quality plants delivered on time.
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Answer by hedgeplants-heijnen.co.uk
24 May 2023
Good day,
We thank you for your positive review and we wish you much pleasure with your plants.
Kind regards,
Hedgeplants Heijnen
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