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Hatstore.co.uk
Reviews:

697 reviews in the last 12 months4,732 total reviews  

4.66
Excellent

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Certified since: 10 Jan 2018
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Hatstore.co.uk fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

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Top positive review

10 Jun 2023
 Verified review
You have the best hat range I have ever seen. I only buy my hats from your site. One thing which would be cool to see would be a free hat after a set amount of purchases. Ten purchases for a free hat would be quite fair I’d say, but the purchase prices should reflect and match the hat which is free and not just make it a generic hat that is free. I also believe that the custom design hats are both overpriced and limited on choice. The prices either need to be reduced or the options increased to make it a better deal.

Top negative review

22 Jun 2023
 Verified review
When I pay £64 .99 for a cap and they confirm my order and it has still not been shipped 13 days later and I email customer services , their telephone number doesn't work , and they inform me that my cap should have been shipped days before and they don't know why it hasn't it doesn't give me much faith in their company , plus if I hadn't contacted them and demanded a refund I still would not have received my cap as they couldn't understand why it hadn't been shipped and they would have still had my money and I would have waited indefinitely for it as they assumed it had been shipped . Rubbish non delivery and shipping of cap and terrible customer service , phone number in London doesn't even ring that they tell you to contact them on ! Refunded me and apologized and offered me a very huge discount if I placed another order with them . Not likely and advise any other customers to stay clear !!!!!!
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Reviews for Hatstore.co.uk

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9 hours ago
 Verified review
Amazing service
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11 hours ago
 Verified review
Great product, quick to respond to queries
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13 hours ago
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2 days ago
 Verified review
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Answer by Hatstore.co.uk
18 hours ago
Hi, Thank you so much for your great rating! We are glad that you had a positive experience with us. Your support means a lot to us 😊 Service Hero
2 days ago
 Verified review
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Answer by Hatstore.co.uk
18 hours ago
Hi, Thank you for your 4-star rating! Your opinion is important to us and we are always committed to improving our service. If there are any specific aspects you would like to share with us to make your experience even better, we are all ears. We hope to welcome you back soon and offer you an even better experience. Service Hero
2 days ago
 Verified review
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Answer by Hatstore.co.uk
18 hours ago
Hi, Thank you so much for your great rating! We are glad that you had a positive experience with us. Your support means a lot to us 😊 Service Hero
3 days ago
 Verified review
Very quick delivery here next day
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Answer by Hatstore.co.uk
2 days ago
Hi, We're delighted to hear that you received your order so promptly! Thank you for choosing us, and we're glad we could provide you with a speedy delivery experience. If you need anything else in the future, feel free to reach out :) Service Hero
3 days ago
 Verified review
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Answer by Hatstore.co.uk
2 days ago
Hi, Thank you so much for your great rating! We are glad that you had a positive experience with us. Your support means a lot to us 😊 Service Hero
3 days ago
 Verified review
Amazing hats and amazing service couldn’t ask for better quality
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Answer by Hatstore.co.uk
2 days ago
Hi, Thank you so much for your kind words! We're thrilled to hear that you're happy with both our hats and service. Your satisfaction means the world to us. If you ever need anything else, just let us know. Service Hero
4 days ago
 Verified review
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Answer by Hatstore.co.uk
3 days ago
Hi, Thank you so much for your great rating! We are glad that you had a positive experience with us. Your support means a lot to us 😊 Service Hero
4 days ago
 Verified review
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Answer by Hatstore.co.uk
4 days ago
Hi, Thank you so much for your great rating! We are glad that you had a positive experience with us. Your support means a lot to us 😊 Service Hero
5 days ago
 Verified review
I love this website as it's easy to use and the selection of hats is brilliant. My order arrived in less time than I expected and the prices are really good. I’ll definitely be buying more from them soon
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Answer by Hatstore.co.uk
4 days ago
Hi, Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with our website, from the ease of use to the wide selection of hats. We're also delighted that your order arrived sooner than expected and that you found our prices reasonable. We look forward to serving you again soon for your next purchase! If you have any questions or need assistance, feel free to reach out. Happy hat shopping 🌞 Service Hero
7 days ago
 Verified review
Delivery took a bit but excellent quality worth the wait.
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Answer by Hatstore.co.uk
4 days ago
Hi, We're glad to hear that the quality of your order met your expectations! Thank you for your patience regarding the delivery. If you need anything else, feel free to reach out. Enjoy your purchase! Service Hero
8 days ago
 Verified review
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Answer by Hatstore.co.uk
7 days ago
Hi, Thank you so much for your great rating! We are glad that you had a positive experience with us. Your support means a lot to us 😊 Service Hero
8 days ago
 Verified review
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Answer by Hatstore.co.uk
7 days ago
Hi, Thank you so much for your great rating! We are glad that you had a positive experience with us. Your support means a lot to us 😊 Service Hero
9 days ago
 Verified review
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Answer by Hatstore.co.uk
7 days ago
Hi, Thank you so much for your great rating! We are glad that you had a positive experience with us. Your support means a lot to us 😊 Service Hero
9 days ago
 Verified review
How quick the service was and the cool hat box that the hat arrived in ..total disguise.
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Answer by Hatstore.co.uk
7 days ago
Hi, We're thrilled to hear you're pleased with our speedy service and enjoyed the cool hat box! We believe in adding a touch of surprise and delight to every delivery. Thanks for sharing your experience with us 😊 Service Hero
9 days ago
 Verified review
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Answer by Hatstore.co.uk
7 days ago
Hi, Thank you so much for your great rating! We are glad that you had a positive experience with us. Your support means a lot to us 😊 Service Hero
10 days ago
 Verified review
Great customer journey and even better after service. I had call to contact customer service and the response was speedy, Oscar gave me options and responded to my choice equally as fast, second to none…. Thank you
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Answer by Hatstore.co.uk
9 days ago
Hi, We're thrilled to hear about your positive customer journey with us! Providing excellent service, from the initial interaction to any post-purchase assistance, is paramount to us. It's wonderful to know that Oscar was able to promptly address your inquiries, offer you options, and respond swiftly to your choices. We truly value your feedback and appreciate your recognition of our efforts. Thank you for choosing us, and if you ever need anything else, don't hesitate to reach out. Service Hero
10 days ago
 Verified review

Great servive

Great service
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Answer by Hatstore.co.uk
9 days ago
Hi, Thank you! We're delighted to hear that you had a positive experience with our service. Providing great service is what we strive for, and we're thrilled that we could meet your expectations. If you have any further feedback or need assistance in the future, please feel free to let us know. Service Hero