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Hatstore.co.uk
Reviews:

695 reviews in the last 12 months4,741 total reviews  

4.66
Excellent

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Certified since: 10 Jan 2018
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Hatstore.co.uk fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

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Top positive review

10 Jun 2023
 Verified review
You have the best hat range I have ever seen. I only buy my hats from your site. One thing which would be cool to see would be a free hat after a set amount of purchases. Ten purchases for a free hat would be quite fair I’d say, but the purchase prices should reflect and match the hat which is free and not just make it a generic hat that is free. I also believe that the custom design hats are both overpriced and limited on choice. The prices either need to be reduced or the options increased to make it a better deal.

Top negative review

22 Jun 2023
 Verified review
When I pay £64 .99 for a cap and they confirm my order and it has still not been shipped 13 days later and I email customer services , their telephone number doesn't work , and they inform me that my cap should have been shipped days before and they don't know why it hasn't it doesn't give me much faith in their company , plus if I hadn't contacted them and demanded a refund I still would not have received my cap as they couldn't understand why it hadn't been shipped and they would have still had my money and I would have waited indefinitely for it as they assumed it had been shipped . Rubbish non delivery and shipping of cap and terrible customer service , phone number in London doesn't even ring that they tell you to contact them on ! Refunded me and apologized and offered me a very huge discount if I placed another order with them . Not likely and advise any other customers to stay clear !!!!!!
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Reviews for Hatstore.co.uk

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Patricia w.
Sheffield
1 day ago
 Verified review
Fabulous hat arrived just in time for a birthday party
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Answer by Hatstore.co.uk
9 hours ago
Hi, Thank you for sharing your experience! We're delighted to hear that the hat arrived just in time for the birthday party and that you love it. We hope it added a special touch to the celebration. Thanks for choosing us! Service Hero
1 day ago
 Verified review
An excellent product, well made and of great quality.
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Answer by Hatstore.co.uk
9 hours ago
Hi, Thank you for your wonderful feedback! We're thrilled to hear that you found our product to be well-made and of great quality. Your satisfaction means a lot to us. Thank you for choosing our products 🫶 Service Hero
2 days ago
 Verified review
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Answer by Hatstore.co.uk
9 hours ago
Hi, Thank you so much for your great rating! We are glad that you had a positive experience with us. Your support means a lot to us 😊 Service Hero
3 days ago
 Verified review
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Answer by Hatstore.co.uk
2 days ago
Hi, Thank you so much for your great rating! We are glad that you had a positive experience with us. Your support means a lot to us 😊 Service Hero
4 days ago
 Verified review
Great choice of hats and really quick delivery .
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Answer by Hatstore.co.uk
2 days ago
Hello, Thank you for your great review. We are very happy that everything worked out as planned and that you are so satisfied. Service Hero
5 days ago
 Verified review
Amazing service
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Answer by Hatstore.co.uk
5 days ago
hi, Thank you for your kind words! We're thrilled to hear you had an amazing experience with our service. We look forward to serving you again soon! Service Hero
5 days ago
 Verified review
Great product, quick to respond to queries
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Answer by Hatstore.co.uk
5 days ago
Hi, Thank you for your feedback! We're glad you love the product and appreciate our quick responses. If you need anything else, we're here to help! Service Hero
6 days ago
 Verified review
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Answer by Hatstore.co.uk
5 days ago
Hi, Thank you so much for your great rating! We are glad that you had a positive experience with us. Your support means a lot to us 😊 Service Hero
6 days ago
 Verified review
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Answer by Hatstore.co.uk
6 days ago
Hi, Thank you so much for your great rating! We are glad that you had a positive experience with us. Your support means a lot to us 😊 Service Hero
7 days ago
 Verified review
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Answer by Hatstore.co.uk
6 days ago
Hi, Thank you so much for your great rating! We are glad that you had a positive experience with us. Your support means a lot to us 😊 Service Hero
7 days ago
 Verified review
Very quick delivery here next day
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Answer by Hatstore.co.uk
7 days ago
Hi, We're delighted to hear that you received your order so promptly! Thank you for choosing us, and we're glad we could provide you with a speedy delivery experience. If you need anything else in the future, feel free to reach out :) Service Hero
7 days ago
 Verified review
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Answer by Hatstore.co.uk
7 days ago
Hi, Thank you so much for your great rating! We are glad that you had a positive experience with us. Your support means a lot to us 😊 Service Hero
8 days ago
 Verified review
Amazing hats and amazing service couldn’t ask for better quality
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Answer by Hatstore.co.uk
7 days ago
Hi, Thank you so much for your kind words! We're thrilled to hear that you're happy with both our hats and service. Your satisfaction means the world to us. If you ever need anything else, just let us know. Service Hero
8 days ago
 Verified review
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Answer by Hatstore.co.uk
8 days ago
Hi, Thank you so much for your great rating! We are glad that you had a positive experience with us. Your support means a lot to us 😊 Service Hero
9 days ago
 Verified review
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Answer by Hatstore.co.uk
9 days ago
Hi, Thank you so much for your great rating! We are glad that you had a positive experience with us. Your support means a lot to us 😊 Service Hero
10 days ago
 Verified review
I love this website as it's easy to use and the selection of hats is brilliant. My order arrived in less time than I expected and the prices are really good. I’ll definitely be buying more from them soon
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Answer by Hatstore.co.uk
9 days ago
Hi, Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with our website, from the ease of use to the wide selection of hats. We're also delighted that your order arrived sooner than expected and that you found our prices reasonable. We look forward to serving you again soon for your next purchase! If you have any questions or need assistance, feel free to reach out. Happy hat shopping 🌞 Service Hero
11 days ago
 Verified review
Delivery took a bit but excellent quality worth the wait.
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Answer by Hatstore.co.uk
9 days ago
Hi, We're glad to hear that the quality of your order met your expectations! Thank you for your patience regarding the delivery. If you need anything else, feel free to reach out. Enjoy your purchase! Service Hero
12 days ago
 Verified review
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Answer by Hatstore.co.uk
12 days ago
Hi, Thank you so much for your great rating! We are glad that you had a positive experience with us. Your support means a lot to us 😊 Service Hero
13 days ago
 Verified review
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Answer by Hatstore.co.uk
12 days ago
Hi, Thank you so much for your great rating! We are glad that you had a positive experience with us. Your support means a lot to us 😊 Service Hero
13 days ago
 Verified review
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Answer by Hatstore.co.uk
12 days ago
Hi, Thank you so much for your great rating! We are glad that you had a positive experience with us. Your support means a lot to us 😊 Service Hero