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Hatstore.co.uk
Reviews:

697 reviews in the last 12 months4,729 total reviews  

4.66
Excellent

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Certified since: 10 Jan 2018
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Top positive review

10 Jun 2023
 Verified review
You have the best hat range I have ever seen. I only buy my hats from your site. One thing which would be cool to see would be a free hat after a set amount of purchases. Ten purchases for a free hat would be quite fair I’d say, but the purchase prices should reflect and match the hat which is free and not just make it a generic hat that is free. I also believe that the custom design hats are both overpriced and limited on choice. The prices either need to be reduced or the options increased to make it a better deal.

Top negative review

22 Jun 2023
 Verified review
When I pay £64 .99 for a cap and they confirm my order and it has still not been shipped 13 days later and I email customer services , their telephone number doesn't work , and they inform me that my cap should have been shipped days before and they don't know why it hasn't it doesn't give me much faith in their company , plus if I hadn't contacted them and demanded a refund I still would not have received my cap as they couldn't understand why it hadn't been shipped and they would have still had my money and I would have waited indefinitely for it as they assumed it had been shipped . Rubbish non delivery and shipping of cap and terrible customer service , phone number in London doesn't even ring that they tell you to contact them on ! Refunded me and apologized and offered me a very huge discount if I placed another order with them . Not likely and advise any other customers to stay clear !!!!!!
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Reviews for Hatstore.co.uk

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8 days ago
 Verified review
Great customer journey and even better after service. I had call to contact customer service and the response was speedy, Oscar gave me options and responded to my choice equally as fast, second to none…. Thank you
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Answer by Hatstore.co.uk
8 days ago
Hi, We're thrilled to hear about your positive customer journey with us! Providing excellent service, from the initial interaction to any post-purchase assistance, is paramount to us. It's wonderful to know that Oscar was able to promptly address your inquiries, offer you options, and respond swiftly to your choices. We truly value your feedback and appreciate your recognition of our efforts. Thank you for choosing us, and if you ever need anything else, don't hesitate to reach out. Service Hero
3 days ago
 Verified review
I love this website as it's easy to use and the selection of hats is brilliant. My order arrived in less time than I expected and the prices are really good. I’ll definitely be buying more from them soon
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Answer by Hatstore.co.uk
3 days ago
Hi, Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with our website, from the ease of use to the wide selection of hats. We're also delighted that your order arrived sooner than expected and that you found our prices reasonable. We look forward to serving you again soon for your next purchase! If you have any questions or need assistance, feel free to reach out. Happy hat shopping 🌞 Service Hero
26 Apr 2024
 Verified review

The last milliner's you'll need

I would give Hatstore pages of free ads in my newspaper if I owned a newspaper. For now, I will just take advantage of their superb service and buy hats from them.
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Answer by Hatstore.co.uk
29 Apr 2024
Hi, Thank you so much for your incredibly kind words! We're thrilled to hear that you're satisfied with our service. Your support means a lot to us, and we're grateful for the opportunity to provide you with quality hats. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We look forward to serving you again in the future! Service Hero
19 Apr 2024
 Verified review
Great quality personalised hat.very quick turnaround from order to delivery and my dog loved it too. Would definitely recommend!
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Answer by Hatstore.co.uk
22 Apr 2024
Hello, Thank you for your wonderful feedback! We're thrilled to hear that you're happy with the quality and turnaround time of your personalized hat. It's fantastic that your dog enjoyed it too! We appreciate your recommendation and look forward to serving you again in the future :) Service Hero
11 days ago
 Verified review
I was kept well informed on the progress of my delivery which arrived on time. My son was very pleased with his present
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Answer by Hatstore.co.uk
10 days ago
Hello, We're delighted to hear that you were well informed about the progress of your delivery and that it arrived on time. It's wonderful to know that your son was pleased with his present! If you ever need anything else, feel free to reach out. Service Hero
24 Apr 2024
 Verified review

Reliable hat people!

Ordered a couple of times now from these guys & items have been delivered on time, as described & on time!
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Answer by Hatstore.co.uk
25 Apr 2024
Hi, We're delighted to hear that you've had positive experiences with us multiple times! Thank you for your continued support and for taking the time to share your feedback. Ensuring timely delivery and providing accurate descriptions are top priorities for us, and we're glad to hear that we've met your expectations. If you ever need anything else or have any questions, feel free to reach out. We look forward to serving you again in the future! Service Hero
7 days ago
 Verified review
How quick the service was and the cool hat box that the hat arrived in ..total disguise.
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Answer by Hatstore.co.uk
6 days ago
Hi, We're thrilled to hear you're pleased with our speedy service and enjoyed the cool hat box! We believe in adding a touch of surprise and delight to every delivery. Thanks for sharing your experience with us 😊 Service Hero
11 days ago
 Verified review
Amazing ordered hats took 5 days to come was able to track will defiantly buy again
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Answer by Hatstore.co.uk
10 days ago
Hello, Thank you for your amazing feedback! We're thrilled to hear that your hats arrived promptly within 5 days and that you were able to track your order. We look forward to serving you again in the future! Kind regards, Service Hero
24 Apr 2024
 Verified review
Amazing customer service and a quick turnaround. Would use hatstore again!
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Answer by Hatstore.co.uk
25 Apr 2024
Hi, Thank you so much for your kind words! We're thrilled to hear that you had an amazing experience with our customer service and that you were pleased with the quick turnaround time. We strive to provide top-notch service to all our customers, and we look forward to serving you again in the future. If you ever need anything else, don't hesitate to reach out. Service Hero
20 Apr 2024
 Verified review
Great prices and speed of service Quality of hats great 👍 Well done 👍
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Answer by Hatstore.co.uk
22 Apr 2024
Hi, Thank you so much for your kind words! We're thrilled to hear that you're pleased with our prices, speed of service, and the quality of our hats. Your satisfaction is our top priority, and we appreciate your support. If you ever need anything else, just let us know! 👍🎉 Service Hero
20 hours ago
 Verified review
Amazing hats and amazing service couldn’t ask for better quality
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Answer by Hatstore.co.uk
2 hours ago
Hi, Thank you so much for your kind words! We're thrilled to hear that you're happy with both our hats and service. Your satisfaction means the world to us. If you ever need anything else, just let us know. Service Hero
16 Apr 2024
 Verified review
Ordered 2 hats was perfect what I ordered fast delivery spot on
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Answer by Hatstore.co.uk
17 Apr 2024
Hi, Thank you for sharing your experience. We are incredibly glad that you are satisfied :) Service Hero
5 days ago
 Verified review
Delivery took a bit but excellent quality worth the wait.
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Answer by Hatstore.co.uk
3 days ago
Hi, We're glad to hear that the quality of your order met your expectations! Thank you for your patience regarding the delivery. If you need anything else, feel free to reach out. Enjoy your purchase! Service Hero
20 Apr 2024
 Verified review
Fast delivery Good product Slightly cheaper prices? 🤞😏
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Answer by Hatstore.co.uk
22 Apr 2024
Hi, Thank you for your feedback! We're glad to hear that you're satisfied with the fast delivery and product quality. We're always striving to offer competitive prices, and we'll certainly keep your suggestion in mind. 😊👍 Service Hero
18 Apr 2024
 Verified review
Good communication and quick delivery.
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Answer by Hatstore.co.uk
19 Apr 2024
Hello, Thank you for your great review. We are very happy that everything worked out as planned and that you are so satisfied. Service Hero
15 hours ago
 Verified review
Very quick delivery here next day
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Answer by Hatstore.co.uk
2 hours ago
Hi, We're delighted to hear that you received your order so promptly! Thank you for choosing us, and we're glad we could provide you with a speedy delivery experience. If you need anything else in the future, feel free to reach out :) Service Hero
16 Apr 2024
 Verified review
As described and arrived on time.
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Answer by Hatstore.co.uk
17 Apr 2024
Hi, Thanks for sharing your experience with us here. So cool to hear that we could meet your expectations and you do not regret your decision! Have fun with your delivery. Service Hero
19 Apr 2024
 Verified review
Perfect. Quick delivery as well.
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Answer by Hatstore.co.uk
22 Apr 2024
Hi, Thank you! We're glad to hear that you're satisfied with the quick delivery. Service Hero
13 days ago
 Verified review
Delivered in good time.
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Answer by Hatstore.co.uk
13 days ago
Hi, Thanks for your great feedback :) It's great to hear that your order arrived promptly! If there's anything else you need assistance with, feel free to let us know. We're here to help! Service Hero
22 Apr 2024
 Verified review
Speedy delivery
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Answer by Hatstore.co.uk
23 Apr 2024
Hi, Thank you for your great review for us, we really appreciate it. We look forward to your next order. Service Hero