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Hatstore.co.uk
Reviews:

697 reviews in the last 12 months4,732 total reviews  

4.66
Excellent

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Certified since: 10 Jan 2018
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Top positive review

10 Jun 2023
 Verified review
You have the best hat range I have ever seen. I only buy my hats from your site. One thing which would be cool to see would be a free hat after a set amount of purchases. Ten purchases for a free hat would be quite fair I’d say, but the purchase prices should reflect and match the hat which is free and not just make it a generic hat that is free. I also believe that the custom design hats are both overpriced and limited on choice. The prices either need to be reduced or the options increased to make it a better deal.

Top negative review

22 Jun 2023
 Verified review
When I pay £64 .99 for a cap and they confirm my order and it has still not been shipped 13 days later and I email customer services , their telephone number doesn't work , and they inform me that my cap should have been shipped days before and they don't know why it hasn't it doesn't give me much faith in their company , plus if I hadn't contacted them and demanded a refund I still would not have received my cap as they couldn't understand why it hadn't been shipped and they would have still had my money and I would have waited indefinitely for it as they assumed it had been shipped . Rubbish non delivery and shipping of cap and terrible customer service , phone number in London doesn't even ring that they tell you to contact them on ! Refunded me and apologized and offered me a very huge discount if I placed another order with them . Not likely and advise any other customers to stay clear !!!!!!
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Reviews for Hatstore.co.uk

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2 days ago
 Verified review
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Answer by Hatstore.co.uk
13 hours ago
Hi, Thank you for your 4-star rating! Your opinion is important to us and we are always committed to improving our service. If there are any specific aspects you would like to share with us to make your experience even better, we are all ears. We hope to welcome you back soon and offer you an even better experience. Service Hero
2 May 2024
 Verified review
Returns process is slow and costly. Have to wait months for refunds
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Answer by Hatstore.co.uk
3 May 2024
Hi, I'm sorry to hear about your experience with our returns process. I can see that you send it back on the 22nd of March and it is on the way to us :) We understand how frustrating delays can be, and we're working to improve the efficiency of our refund system. If there's anything specific we can assist you with regarding your refund, please don't hesitate to reach out to our customer service team. We appreciate your feedback and patience. Service Hero
21 Apr 2024
 Verified review
Expensive products and postage
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Answer by Hatstore.co.uk
22 Apr 2024
Hi, Thank you for your feedback. We appreciate your honesty. We're continuously working to ensure our prices and shipping costs remain competitive while maintaining the quality of our products and services. If you have any specific concerns or suggestions, please feel free to share them with us. Service Hero
30 Mar 2024
 Verified review
Hat just as described, looks lovely. I did order in plenty of time for my hols as I know it would take a while to arrive
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Answer by Hatstore.co.uk
2 Apr 2024
Hi, Thank you for your 4-star rating! We're glad you were happy with your experience. Standard shipping is delivered to the UK in 4-10 working days, but we do offer also faster shipping methods thanks to which you can receive your order in 2 working days :) We hope to welcome you back soon and offer you an even better experience. Service Hero
27 Mar 2024
 Verified review
The product was as I expected and the texture of the material feels good
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Answer by Hatstore.co.uk
28 Mar 2024
Hi, Thank you for your 4 star rating! We're glad you were happy with your experience. Your opinion is important to us and we are always committed to improving our service. If there are any specific aspects you would like to share with us to make your experience even better, we are all ears. We hope to welcome you back soon and offer you an even better experience. Service Hero
30 Mar 2024
 Verified review
Good service
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Answer by Hatstore.co.uk
2 Apr 2024
Hi, Thank you for your 4-star rating! We're glad you were happy with help form our Customer Service. Your opinion is important to us and we are always committed to improving our service. If there are any specific aspects you would like to share with us to make your experience even better, we are all ears. We hope to welcome you back soon and offer you an even better experience. Service Hero
11 Apr 2024
 Verified review
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Answer by Hatstore.co.uk
12 Apr 2024
Hi, Thank you for your 4-star rating! Your opinion is important to us and we are always committed to improving our service. If there are any specific aspects you would like to share with us to make your experience even better, we are all ears. We hope to welcome you back soon and offer you an even better experience. Service Hero
3 Apr 2024
 Verified review
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Answer by Hatstore.co.uk
4 Apr 2024
Hi, Thank you for your 4 star rating! We're glad you were happy with your experience. Your opinion is important to us and we are always committed to improving our service. If there are any specific aspects you would like to share with us to make your experience even better, we are all ears. We hope to welcome you back soon and offer you an even better experience. Service Hero
19 Mar 2024
 Verified review
The cap was for my husband as a present I ordered his usual size XL but when it arrived it was too tight on his head. I am not sure why the size was smaller as he has a lot of hats and caps and they always fit perfectly because he is an XL size! Then I tried to return it and the cost was too much at £8.00 so now we have a cap that is too small after paying £24.99 for the cap and £4.99 delivery it has put us off ordering anything else from this website! It made matters worse when I saw the same caps for half the price with free delivery. I think you should provide free delivery and returns that would be a big improvement to your sales.
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Answer by Hatstore.co.uk
20 Mar 2024
Hi, We are very sorry to hear that you're unhappy. Our company does offer free shipping for over £49 order value. Since the cap you ordered costs £19.99, you were charged for shipping cost of £4.99. We are sorry that the cap you ordered was too small for your husband, but you can always return it to receive a full refund for this order. Unfortunately, since Brexit, our UK customers have to cover the return costs themselves, which we inform about on our website. We are currently working on a return system that will be easier for the customer. I hope you will give us a new chance in the future! 😊 Service Hero
23 Mar 2024
 Verified review
Returns was expensive. Cost 1/3 of the price of the hat to send back. A better returns process would be appreciated
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Answer by Hatstore.co.uk
25 Mar 2024
Hi, Thank you for sharing your experience! I am sorry that the return process we a hustle for you, we are currently working on a return system that will be easier for the customer. I hope you will give us a new chance in the future! 😊 All the best! Service Hero
20 Mar 2024
 Verified review
Still waiting on my item ordered 3 weeks ago seems to be held up in London!
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Answer by Hatstore.co.uk
21 Mar 2024
Hi, Thank you so much for taking the time to share your experience! I am very sorry to read about the inconvenience you have experienced with your delivery. As I can see my college is getting in contact with you, so we can find as fast as possible the best solution for you. 💛 Best Regards, Service Hero Service Hero
14 Apr 2024
 Verified review
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Answer by Hatstore.co.uk
15 Apr 2024
Hi, Thank you for taking the time to share your experience! I am truly sorry that you are not happy with your shopping experience. Please get back to us with your order info and an explanation of why are you not satisfied so I can personally look into your case. Service Hero
28 Feb 2024
 Verified review
The hat design was unique - as far as I can search anyway - but it was not top quality and was not a good price. However I bought it for a friend and decided to pay that bit extra for it.
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Answer by Hatstore.co.uk
29 Feb 2024
Hi, Thanks for your feedback. We do appreciate it a lot and are sorry that you are not happy with the received product. Please get back to us with your order info and the photo of the received product with an explanation of why are you not satisfied and I believe we will be able to find a solution :) Service Hero
7 Mar 2024
 Verified review
The selection of hats for people with big heads like me is great!!
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Answer by Hatstore.co.uk
8 Mar 2024
Hi, Thank you for your review for us, we appreciate it 🫶 We look forward to your next order. Service Hero
25 Feb 2024
 Verified review
Delivered in time, exactly how I like it
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Answer by Hatstore.co.uk
26 Feb 2024
Hi, Thank you for your great review for us, we really appreciate it. We look forward to your next order. Service Hero
25 Feb 2024
 Verified review
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Answer by Hatstore.co.uk
26 Feb 2024
Hi, Thank you for your 4 star rating! We're glad you were happy with your experience. Your opinion is important to us and we are always committed to improving our service. If there are any specific aspects you would like to share with us to make your experience even better, we are all ears. We hope to welcome you back soon and offer you an even better experience. Service Hero
26 Feb 2024
 Verified review
Don’t order unless you are 100% sure you want the item-to send back costs a fortune as they are based in Sweden. The fact the website was co.uk led me to believe I was ordering from a UK BASED company and now I’m left with an item I don’t want.
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Answer by Hatstore.co.uk
27 Feb 2024
Hi, Thank you for sharing your experience We indicate in several places on our website that we are a Swedish company and all orders are shipped from Sweden. I am sorry that the return process is a hustle for you, we are currently working on a return system that will be easier for the customer. I hope you will give us a new chance in the future! 😊 Aziz Service Hero
27 Feb 2024
 Verified review
Hat arrived crushed
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Answer by Hatstore.co.uk
27 Feb 2024
Hi, Thank you for taking the time to share your experience! I am truly sorry to read about the inconvenience you have experienced. Please get back to us with your order info and the photo of the received product and I will personally look into your case to find a suitable solution. Service Hero
28 Feb 2024
 Verified review
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Answer by Hatstore.co.uk
29 Feb 2024
Hi, I'm truly sorry that you are not happy with your shopping experience. Could you please get back to us and elaborate a bit on why so we can find a suitable solution? Thanks Service Hero
31 Jan 2024
 Verified review
Nice products and good delivery but didn’t realise you had to pay for returns to go back to Sweden, which is fine if you’re not in a hurry for cash. Saying that, communication was good and received my money with no bother.
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Answer by Hatstore.co.uk
1 Feb 2024
Hi, Thank you for sharing your experience We indicate in several places on our website that we are a Swedish company and all orders are shipped from Sweden. I am sorry that the return process is a hustle for you, we are currently working on a return system that will be easier for the customer. I hope you will give us a new chance in the future! 😊 Service Hero