Hatstore.co.uk- Logo - reviews

Hatstore.co.uk
Reviews:

677 reviews in the last 12 months4,789 total reviews  

4.65
Excellent

Trustmark
Valid

Includes Buyer Protection
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

27 Jul 2023
 Verified review
First of all, the website was easy to use in terms of use for editing/creating. I received my goods within 6 days from placing my order, which is great considering the hat came from Germany to England. I love the cool packaging the hat came in. The quality of my logo and stitched border are genuinely, top quality. I only wish i could use you guys for hoodies, t shirts and everything apparel. Top job guys, Thank You.

Top negative review

22 Jun 2023
 Verified review
When I pay £64 .99 for a cap and they confirm my order and it has still not been shipped 13 days later and I email customer services , their telephone number doesn't work , and they inform me that my cap should have been shipped days before and they don't know why it hasn't it doesn't give me much faith in their company , plus if I hadn't contacted them and demanded a refund I still would not have received my cap as they couldn't understand why it hadn't been shipped and they would have still had my money and I would have waited indefinitely for it as they assumed it had been shipped . Rubbish non delivery and shipping of cap and terrible customer service , phone number in London doesn't even ring that they tell you to contact them on ! Refunded me and apologized and offered me a very huge discount if I placed another order with them . Not likely and advise any other customers to stay clear !!!!!!
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for Hatstore.co.uk

 Sort by  
Relevance
(44)
(17)
(10)
(32)
Reset
4 Oct 2023
 Verified review
Delivery is shocking
Report review
Answer by Hatstore.co.uk
5 Oct 2023
Hi, We are incredible sorry for this delays in delivery. We have checked it with Fedex and the package should be delivered to you today. We have also send you e-mail with suitable solution. If you still have any questions please do not hesitate to reach out to us again however! :) Service Hero
1 Sept 2023
 Verified review
Hats quality are poor
Report review
Answer by Hatstore.co.uk
5 Sept 2023
Hi, I'm truly sorry to read that you are not happy with the received caps and you do not like them. Thanks for your feedback. You are more than welcome to return them to receive full refund. Service Hero
18 Jun 2023
 Verified review
Long delivery
Report review
Answer by Hatstore.co.uk
19 Jun 2023
Hello! We apologize for the longer delivery time you experienced. We understand the frustration this can cause. Thank you for bringing this to our attention, and we appreciate your patience. If you have any further concerns or questions, please don't hesitate to contact our customer service team. Service Hero
23 Oct 2023
 Verified review
Report review
Answer by Hatstore.co.uk
24 Oct 2023
Hello, thank you for taking the time to leave a review. We always appreciate open feedback to help us improve. If you have any remaining questions, you can reach out to our customer service at any time, and we will be happy to assist you. Service hero