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Top positive review
27 May 2023
Verified review
Great website I like the fact that you can choose just products or products on a model. Easy to order and arrived well packed and very quickly. I’m so pleased with my bras I’ve just ordered two more. They are comfortable and fit perfectly. I was once a 34B but breast feeding three babies and now the menopause I’m wrestling with my hormones and am now a 36D!!. I literally couldn’t bear to look in the mirror but the minimiser bra had been fantastic giving me the look I’m after. Don’t get me wrong there’s nothing wrong with being a 36D it just didn’t feel like me. I now love my shape and feel comfortable in my clothes. Another plus I’ve joined My Triumph for all the offers and free postage
My box was delivered by Evri. It had a large hole 4"x4" in the side so that the tissue paper surrounding the bras was visible. There was no note from Triumph showing an order summary in the box. Neither was there any Returns information relating to the address or how to make a return in the box. Neither did I receive a confirmation of my online order. I wrote an e-mail to state these facts. The reply was unsatisfactory and I still do not have a return address. Their telephone number goes dead when you phone it. (020 3544 0066). This is an international company, and their customer service is breath- takingly inadequate. Additionally, Their web site is very poor and needs to be redesigned. They need to update stock and sizes more frequently so as not to waste the time of customers. Evri was/is Hermes and is a very unsatisfactory way to send expensive underwear to customers. Send goods by any means but NOT Evri.
Dear customer,
We are sorry that you have received soiled goods.
Unfortunately, you did not tell us whether the parcel was damaged or already opened.
We recommend that you contact our customer service or return the goods free of charge.
Your Triumph Online Team
16 Apr 2024
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16 Apr 2024
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Stock was a little limited but ordering was easy. Wasn’t particularly well packed when it arrived but it came quickly
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16 Apr 2024
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Being housebound and without a printer makes it very difficult to return items
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13 Apr 2024
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Delivery quick. Irritating that I have had to pay delivery charges for my last 3 orders because the registration for My Triumph does not accept my date of birth and tells me that 04/Jan 1953 is invalid!!!
Triumph - please sort out this glitch.
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8 Apr 2024
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29 Mar 2024
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Easy to follow websire
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11 Mar 2024
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7 Mar 2024
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Disappointed
Triumph sent me a great offer 3-4-2 . I ordered 6 bras and paid for 4 . Triumph cancelled the order due to technical difficulties. So I placed the same order again and the same thing happened. The offer was only for a few days and by the time they let me know the second order was cancelled the offer had finished
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Answer by Triumph® Online Shop (UK)
8 Mar 2024
Dear customer,
We are very sorry that your orders were cancelled due to a technical error.
Unfortunately, a new dispatch was not possible due to the system.
We have gladly sent you an appropriate voucher for the Triumph Online Shop by e-mail.
We thank you and wish you a pleasant day.
Your Triumph Online Team
My experience was fine, excellent website and service.
Unfortunately I’ve had to return items due to the fact they were not as expected.
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21 Feb 2024
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Better stronger packaging needed. Box arrived open. contents had obviously been removed from box, handled and only 2 items out of 4 put back in box. The 2 remaining items were out of the tissue paper and grubby.
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Answer by Triumph® Online Shop (UK)
21 Feb 2024
Dear customer,
We are sorry that you have received your parcel in this condition.
You have already contacted our customer service. Here we will inform you about the procedure for reporting damage.
Your Triumph Online Team
18 Feb 2024
Verified review
Found site easy to use, and the service following the order really good. Product as expected
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13 Jan 2024
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cancel without any notification
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Answer by Triumph® Online Shop (UK)
13 Jan 2024
Dear customer,
Thank you for your feedback.
Of course, we would like to offer all customers of our online shop the most pleasant shopping experience possible and regret that we are unable to deliver the item you requested.
The Triumph Online Shop software continuously updates stock levels and sales. This enables us to show you the best possible availability of your desired items.
In individual cases, however, as in your case, there may be overlaps if several customers want to order the same items at the same time, of which only a few items are still available. Furthermore, there may occasionally be delays in data transmission in the online shop.
If your search is unsuccessful, we hope that you will find an alternative that you like just as much.
We apologise for any inconvenience caused and wish you a pleasant day.
Your Triumph Online Team
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