Triumph® Online Shop (UK)- Logo - reviews

Triumph® Online Shop (UK)
Reviews:

421 reviews in the last 12 months5,007 total reviews  

4.45
Good

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Triumph® Online Shop (UK) fulfils all Trusted Shops quality criteria, including
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  • Encrypted data transfer
  • Clear ordering process

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Top positive review

27 May 2023
 Verified review
Great website I like the fact that you can choose just products or products on a model. Easy to order and arrived well packed and very quickly. I’m so pleased with my bras I’ve just ordered two more. They are comfortable and fit perfectly. I was once a 34B but breast feeding three babies and now the menopause I’m wrestling with my hormones and am now a 36D!!. I literally couldn’t bear to look in the mirror but the minimiser bra had been fantastic giving me the look I’m after. Don’t get me wrong there’s nothing wrong with being a 36D it just didn’t feel like me. I now love my shape and feel comfortable in my clothes. Another plus I’ve joined My Triumph for all the offers and free postage

Top negative review

12 Oct 2023
 Verified review
My box was delivered by Evri. It had a large hole 4"x4" in the side so that the tissue paper surrounding the bras was visible. There was no note from Triumph showing an order summary in the box. Neither was there any Returns information relating to the address or how to make a return in the box. Neither did I receive a confirmation of my online order. I wrote an e-mail to state these facts. The reply was unsatisfactory and I still do not have a return address. Their telephone number goes dead when you phone it. (020 3544 0066). This is an international company, and their customer service is breath- takingly inadequate. Additionally, Their web site is very poor and needs to be redesigned. They need to update stock and sizes more frequently so as not to waste the time of customers. Evri was/is Hermes and is a very unsatisfactory way to send expensive underwear to customers. Send goods by any means but NOT Evri.
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Reviews for Triumph® Online Shop (UK)

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30 Nov 2023
 Verified review
Arrived late I do not rate evri
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21 Sept 2023
 Verified review
Long delivery but returns good
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16 Jul 2023
 Verified review
Very long time refunded
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25 May 2023
 Verified review
Delivery long winded
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29 Jun 2023
 Verified review
On time delivery
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23 Jun 2023
 Verified review
Prompt delivery
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13 Dec 2023
 Verified review

Absinthe Doreen bra

all good
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28 Nov 2023
 Verified review
Nothing
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10 Jan 2024
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3 Dec 2023
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2 Dec 2023
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16 Oct 2023
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16 Sept 2023
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14 Aug 2023
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10 Aug 2023
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26 Jun 2023
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18 Jun 2023
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9 Jun 2023
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6 Jun 2023
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12 Oct 2023
 Verified review
My box was delivered by Evri. It had a large hole 4"x4" in the side so that the tissue paper surrounding the bras was visible. There was no note from Triumph showing an order summary in the box. Neither was there any Returns information relating to the address or how to make a return in the box. Neither did I receive a confirmation of my online order. I wrote an e-mail to state these facts. The reply was unsatisfactory and I still do not have a return address. Their telephone number goes dead when you phone it. (020 3544 0066). This is an international company, and their customer service is breath- takingly inadequate. Additionally, Their web site is very poor and needs to be redesigned. They need to update stock and sizes more frequently so as not to waste the time of customers. Evri was/is Hermes and is a very unsatisfactory way to send expensive underwear to customers. Send goods by any means but NOT Evri.
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Answer by Triumph® Online Shop (UK)
12 Oct 2023
Dear customer, We apologize for the damaged parcel, we are actively working with our shipping partners to investigate how this happened and prevent such incidents in the future. We also understand your concerns, and that is why we would like to clarify the reason behind not including an invoice and return form in your package. We are committed to sustainability and reducing our environmental footprint. As part of our ongoing initiatives to save paper and promote sustainable initiatives, we have transitioned to digital invoicing and return processes. In order to place a return, simply visit our online return center https://uk.triumph.com/company-legal/Contact_Rescission.html, where you can easily generate a return label for printing at home or obtain a QR code to show at the nearest drop-off point. Sincerely, Your Triumph Online Team