Triumph® Online Shop (UK)Reviews:
422 reviews in the last 12 months5,006 total reviews
Good
TrustmarkValid
Top positive review
27 May 2023
Verified review
Great website I like the fact that you can choose just products or products on a model. Easy to order and arrived well packed and very quickly. I’m so pleased with my bras I’ve just ordered two more. They are comfortable and fit perfectly. I was once a 34B but breast feeding three babies and now the menopause I’m wrestling with my hormones and am now a 36D!!. I literally couldn’t bear to look in the mirror but the minimiser bra had been fantastic giving me the look I’m after. Don’t get me wrong there’s nothing wrong with being a 36D it just didn’t feel like me. I now love my shape and feel comfortable in my clothes. Another plus I’ve joined My Triumph for all the offers and free postage
Read more
Top negative review
12 Oct 2023
Verified review
My box was delivered by Evri. It had a large hole 4"x4" in the side so that the tissue paper surrounding the bras was visible. There was no note from Triumph showing an order summary in the box. Neither was there any Returns information relating to the address or how to make a return in the box. Neither did I receive a confirmation of my online order. I wrote an e-mail to state these facts. The reply was unsatisfactory and I still do not have a return address. Their telephone number goes dead when you phone it. (020 3544 0066). This is an international company, and their customer service is breath- takingly inadequate. Additionally, Their web site is very poor and needs to be redesigned. They need to update stock and sizes more frequently so as not to waste the time of customers. Evri was/is Hermes and is a very unsatisfactory way to send expensive underwear to customers. Send goods by any means but NOT Evri.
Read more
Reviews for Triumph® Online Shop (UK)
11 Jun 2023
Verified review
Love the products have worn for years h
owever twice have ordered items and twice had a message 2 days later saying out of stock.
Need to sort out their stock control.
Report review
Answer by Triumph® Online Shop (UK)
28 Jun 2023
Dear customer,
We are sorry that you are not satisfied with your purchase in the Triumph Online Shop.
In individual cases, however, there may be overlaps, as in your case, if several customers want to order the same items at the same time, of which only a few copies are still available.
Your Triumph Team
8 Jun 2023
Verified review
Have not received my order yet
Report review
Answer by Triumph® Online Shop (UK)
28 Jun 2023
Dear customer,
we´re sorry that you did not received your order.
There was a problem with teh delivery, as result your order was returned to our warehouse.
Your order has been refunded.
Your Triumph Team
30 May 2023
Verified review
Website blocked due to riskware. Have tried to order several times but not possible. Very disappointed .
Report review
Answer by Triumph® Online Shop (UK)
1 Jun 2023
Thank you for contacting us and we are apologize for the delayed response.
We have reviewed your concern. A customer service representative has been designated to contact you via e-mail to assist you further.
Our team would like to thank you for your patience.
30 May 2023
Verified review
Report review
Answer by Triumph® Online Shop (UK)
7 Jun 2023
1 star without a comment? We are sorry that you are unsatisfied. Please give us a change to react and fill in more information.
Your Triumph Online Team
25 May 2023
Verified review
I need a refund for a parcel that was returned by their carrier with their return label 15 days ago, which l paid for on the 6th of May. This is not an acceptable service from a so called reputable company.
Report review
Answer by Triumph® Online Shop (UK)
1 Jun 2023
Thank you for contacting us and we are apologize for the delayed response.
We have reviewed your concern. A customer service representative has been designated to contact you via e-mail to assist you further.
Our team would like to thank you for your patience.
24 May 2023
Verified review
I don't know whose fault this is. Evri claim they tried to deliver on 19/5 but could not, even though I was in all day and watching out during the 2 hr window. They have now returned the goods to the sender and I cannot re-order due to stock not available in my size. It seems that the house name was missed off the delivery label. I have asked Triumph to return the parcel to me with the full address on.
Report review
Answer by Triumph® Online Shop (UK)
1 Jun 2023
Thank you for contacting us and we are apologize for the delayed response.
We have reviewed your concern. A customer service representative has been designated to contact you via e-mail to assist you further.
Our team would like to thank you for your patience.
23 May 2023
Verified review
Offer exchanges or honour discount prices if a customer needs to change sizes. Despite emailing this did not happen and a very assertive email was received which has put me off using Triumph again.
Report review
Answer by Triumph® Online Shop (UK)
1 Jun 2023
Thank you for contacting us and we are apologize for the delayed response.
We have reviewed your concern. A customer service representative has been designated to contact you via e-mail to assist you further.
Our team would like to thank you for your patience.
20 May 2023
Verified review
Package arrived with the end split open. The items a bra and knickers were stuffed at the back of the box and the tissue paper, still with sticker was loose at the front.
There was no note on the box to say it had been opened, no attempt to stick the end back down and I really do not like to think that my very nice looking underwear has been floating about in some warehouse.
I had a message from Evri to say a parcel was being delivered that day but no communication from Triumph. All in all not a very good experience.
Report review
Answer by Triumph® Online Shop (UK)
28 Jun 2023
Dear customer,
we´re sorry that your not satisfied with the delivery of your order.
Please contact our Customer Service Team if you have a reason to claim the articles.
Your Triumph Team