Triumph® Online Shop (UK)- Logo - reviews

Triumph® Online Shop (UK)
Reviews:

421 reviews in the last 12 months5,007 total reviews  

4.45
Good

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Top positive review

27 May 2023
 Verified review
Great website I like the fact that you can choose just products or products on a model. Easy to order and arrived well packed and very quickly. I’m so pleased with my bras I’ve just ordered two more. They are comfortable and fit perfectly. I was once a 34B but breast feeding three babies and now the menopause I’m wrestling with my hormones and am now a 36D!!. I literally couldn’t bear to look in the mirror but the minimiser bra had been fantastic giving me the look I’m after. Don’t get me wrong there’s nothing wrong with being a 36D it just didn’t feel like me. I now love my shape and feel comfortable in my clothes. Another plus I’ve joined My Triumph for all the offers and free postage

Top negative review

12 Oct 2023
 Verified review
My box was delivered by Evri. It had a large hole 4"x4" in the side so that the tissue paper surrounding the bras was visible. There was no note from Triumph showing an order summary in the box. Neither was there any Returns information relating to the address or how to make a return in the box. Neither did I receive a confirmation of my online order. I wrote an e-mail to state these facts. The reply was unsatisfactory and I still do not have a return address. Their telephone number goes dead when you phone it. (020 3544 0066). This is an international company, and their customer service is breath- takingly inadequate. Additionally, Their web site is very poor and needs to be redesigned. They need to update stock and sizes more frequently so as not to waste the time of customers. Evri was/is Hermes and is a very unsatisfactory way to send expensive underwear to customers. Send goods by any means but NOT Evri.
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Reviews for Triumph® Online Shop (UK)

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Lola S.
Scotland
5 Nov 2023
 Verified review
Bought things from the sale , all went through. Then they cancelled. Very poor customer service that they didn’t honour sale
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Answer by Triumph® Online Shop (UK)
6 Nov 2023
Thank you for your feedback. Of course, we would like to offer all customers of our online store the most pleasant shopping experience possible and regret that we are unable to supply you with the item you requested. At the time of your order, payment for the item was authorized, but your account has not yet been debited. This will only happen upon shipment. Of course, the purchase price of the sold-out item will not be debited from your credit card. The Triumph Online Shop software continuously updates stock levels and sales. This enables us to show you the best possible availability of your desired items. In individual cases, as in your case, there may be overlaps if several customers want to order the same items at the same time, of which only a few items are still available. Furthermore, there may occasionally be delays in data transmission in the online store. We apologize for any inconvenience caused and wish you a pleasant day. Your Triumph Online Team
5 Nov 2023
 Verified review
Utterly confusing and I never got the item
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Answer by Triumph® Online Shop (UK)
6 Nov 2023
Dear customer, We are sorry that you have not received your order. The item was no longer available. We have informed you of this by e-mail. Your PayPal account has not been debited. Your Triumph Team wishes you a pleasant day.
26 Oct 2023
 Verified review
Still I didn’t receive my order except days 21 yo 24 October 2023 but still no any updates
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Answer by Triumph® Online Shop (UK)
26 Oct 2023
Dear customer, We are sorry that you have not received your parcel so far. It is good that you have already contacted our customer service. We are happy to help and are already in contact with you.
12 Oct 2023
 Verified review
My box was delivered by Evri. It had a large hole 4"x4" in the side so that the tissue paper surrounding the bras was visible. There was no note from Triumph showing an order summary in the box. Neither was there any Returns information relating to the address or how to make a return in the box. Neither did I receive a confirmation of my online order. I wrote an e-mail to state these facts. The reply was unsatisfactory and I still do not have a return address. Their telephone number goes dead when you phone it. (020 3544 0066). This is an international company, and their customer service is breath- takingly inadequate. Additionally, Their web site is very poor and needs to be redesigned. They need to update stock and sizes more frequently so as not to waste the time of customers. Evri was/is Hermes and is a very unsatisfactory way to send expensive underwear to customers. Send goods by any means but NOT Evri.
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Answer by Triumph® Online Shop (UK)
12 Oct 2023
Dear customer, We apologize for the damaged parcel, we are actively working with our shipping partners to investigate how this happened and prevent such incidents in the future. We also understand your concerns, and that is why we would like to clarify the reason behind not including an invoice and return form in your package. We are committed to sustainability and reducing our environmental footprint. As part of our ongoing initiatives to save paper and promote sustainable initiatives, we have transitioned to digital invoicing and return processes. In order to place a return, simply visit our online return center https://uk.triumph.com/company-legal/Contact_Rescission.html, where you can easily generate a return label for printing at home or obtain a QR code to show at the nearest drop-off point. Sincerely, Your Triumph Online Team
7 Oct 2023
 Verified review
Still awaiting my order after a few weeks and various attempts to place the order. Then received various emails advising the items were still in my cart despite having received an order confirmation. When going back into the website, was told my cart was empty! Nightmare website.
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Answer by Triumph® Online Shop (UK)
9 Oct 2023
We are sorry that you are dissatisfied with the order processing. In such cases, we recommend that you call our customer service. We will help you quickly and without complications.
2 Oct 2023
 Verified review

Slow delivery due to coming from europe

I didn't realise that the bra was to be shipped from Germany. The sizes aren't accurate either. My bra is a bad fit but I really cannot be bothered to send it back. You live and learn. I won't be buying from here again.
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Answer by Triumph® Online Shop (UK)
4 Oct 2023
We are sorry that the item does not fit. Please use the free return option. Your Triumph Online Team
6 Sept 2023
 Verified review
I still haven’t received the order or any information about when it is to be delivered
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Answer by Triumph® Online Shop (UK)
7 Sept 2023
Dear customer, we are sorry that you are not satisfied with your order. Unfortunately, you did not enter a house number. The deliverer asks you to contact him. Please use your tracking number to do so. Your Triumph Online Team
2 Sept 2023
 Verified review
Yet to receive the order! At the depot for a week now and no phoneline available today Sat. Get a reliable courier please.
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Answer by Triumph® Online Shop (UK)
4 Sept 2023
Dear customer, we are sorry that there is a delay in your delivery. We will contact the courier to speed up the delivery. Your Triumph Online Team
14 Aug 2023
 Verified review
have not received order even with paying for postage!!
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Answer by Triumph® Online Shop (UK)
15 Aug 2023
Dear customer, we've informed you by e-mail. Your Triumph Online Team
10 Aug 2023
 Verified review

No delivery

Ordered on 31 July, now 10 August and not arrived, phoned Triumph 8 August, told to phone again 14 August for a refund.
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Answer by Triumph® Online Shop (UK)
11 Aug 2023
Dear customer, We are sorry that you have not received your shipment so far. Your order dated 31.07.2023 was dispatched on 01.08.2023. Unfortunately, the transport from our warehouse in Germany by the carrier took 10 days. This is due to delays at the EU external border and the transport situation in the UK. Please use the shipment tracking to view the status of your order. We regret that you only give Triumph 1 star due to the transport problems which were not our fault. Your Triumph Online Team
10 Aug 2023
 Verified review
i have not received the order yet!
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Answer by Triumph® Online Shop (UK)
11 Aug 2023
Dear customer, We are sorry that you have not received your shipment so far. Your order dated 31.07.2023 was dispatched on 01.08.2023. Unfortunately, the transport from our warehouse in Germany by the carrier took 10 days. This is due to delays at the EU external border and the transport situation in the UK. Please use the shipment tracking to view the status of your order. We regret that you only give Triumph 1 star due to the transport problems which were not our fault. Your Triumph Online Team
10 Aug 2023
 Verified review
Still waiting
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Answer by Triumph® Online Shop (UK)
11 Aug 2023
Dear customer, We are sorry that you have not received your shipment so far. Your order dated 31.07.2023 was dispatched on 01.08.2023. Unfortunately, the transport from our warehouse in Germany by the carrier took 10 days. This is due to delays at the EU external border and the transport situation in the UK. Please use the shipment tracking to view the status of your order. We regret that you only give Triumph 1 star due to the transport problems which were not our fault. Your Triumph Online Team
10 Aug 2023
 Verified review

Worst service and still no order…

After more than the 7 working days they commit to having delivered your order, I still don't have my order, neither any response to my two enquiries I've raised with Triumph customer services through their contact form and email. No idea where the order is (ordered 31 July) as after surgery Bras and now had to purchase from another store at a higher price. Very disappointed and dissatisfied with the service and would like a full refund ASAP.
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Answer by Triumph® Online Shop (UK)
11 Aug 2023
Dear customer, We are sorry that you have not received your shipment so far. Your order dated 31.07.2023 was dispatched on 01.08.2023. Unfortunately, the transport from our warehouse in Germany by the carrier took 10 days. This is due to delays at the EU external border and the transport situation in the UK. Please use the shipment tracking to view the status of your order. We regret that you only give Triumph 1 star due to the transport problems which were not our fault. Your Triumph Online Team
26 Jul 2023
 Verified review
It took more than one week to receive my order.
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24 Jul 2023
 Verified review
Still waiting for items ordered on 14 July. Seemingly sent to delivery company Evri on 19 July but they appear not to have received the item yet.
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Answer by Triumph® Online Shop (UK)
25 Jul 2023
Dear customer, sorry for the delay. The UK carrier is processing your parcel. Please have a look at the carrier's website. Your Triumph Online Team
22 Jul 2023
 Verified review

Communication Failure

Communicate with customers re non arrival of goods. Issue refunds when asked.
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Answer by Triumph® Online Shop (UK)
24 Jul 2023
Dear customer, We are sorry that you have not yet received your goods. Unfortunately, it was damaged in transit by the carrier and can no longer be delivered to you. We have already made an enquiry with the carrier. You will of course be refunded the purchase price shortly. We ask for your understanding that a subsequent delivery is not possible for logistical reasons. Your Triumph Online Team
19 Jul 2023
 Verified review
Delivery the goods that have been paid for instead of sending the first text telling the customer the parcel was delivered to a neighbour the an hour later telling them it would be delivered between 15-53pm - 16-53pm then a further text telling her that the goods couldnt be delivered
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19 Jul 2023
 Verified review
Unfortunately my order never arrived. Triumph site states it has been sent to Evri, but Evri site states it is still expecting a parcel from Triumph. It has been almost 10 days now sine my order. I have shopped previously from Triumph online and has t had any problems whatsoever. I hope the issue will be resolved so I can give Triumph the better rating it certainly deserves.
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Answer by Triumph® Online Shop (UK)
20 Jul 2023
We are sorry that you have not received your order yet. We have started an investigation into the whereabouts of your parcel and ask for a little patience. Your Triumph Online Team
12 Jul 2023
 Verified review
Both orders I placed were cancelled
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Answer by Triumph® Online Shop (UK)
13 Jul 2023
Dear customer, unfortunately your order was cancelled due to a technical problem. You've been informed about this by e-mail on 2023-07-03. There is only 1 order (cancelled) in our system. Your Triumph Online Team
15 Jun 2023
 Verified review
Delay due to Brexit!! Who voted for that rubbish? Product is good but delivery from Germany is a problem.
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