wolky.co.ukReviews:
168 reviews in the last 12 months561 total reviews
Good
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Top positive review
18 Jul 2023
Verified review
I am onto my 4th pair of Wolky Jewel sandals Olive green , White and 2nd pair in Black! I have large hallux valgus / bunions and painful flat feet but can walk miles in these beautifully crafted sandals , including extensively in northern India n three occasions . Also , I love the style and colours. For me as a pensioner these are expensive, but worth every penny . The online ordering group have been always most helpful , particularly with a recent complex order . Many thanks to them !
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Top negative review
10 Jul 2023
Verified review
my first order seemed to have been missed for about almost 3 weeks until I contacted them when they stated my order was somehow missed. They did put it right eventually.
I find returns a real pain
I was told that the drop off shop would print the returns label ( I don't own a printer because I don't have much need for one). They said they didn't provide that service
So I had to go to library to print label, them return to the shop. It's time consuming and makes me not want to order, as I don't want this jassle
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Reviews for wolky.co.uk
7 days ago
Verified review
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Answer by wolky.co.uk
4 days ago
Dear Wolky customer, thank you for your lovely review. We are very happy that you are so satisfied with us and your purchase. Kind regards, your Wolky.co.uk customer service team
2 May 2024
Verified review
Good website. Good follow up, when the ordered was ready to go. Only reason I did not give a 5 was that it seemed to take longer than I would have preferred to learn the status of my order after it was received. Great that deliver was free and the update about delivery was excellent. Shoes arrived right on time and are as hoped.
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Answer by wolky.co.uk
3 May 2024
Dear Wolky customer, thank you for your lovely review. We are very happy that you are so satisfied with us and your purchase. When we receive an order, it is prepared for dispatch as quickly as possible. Due to Brexit, orders have to be collected first, so therefore you do not receive the shipping notification directly after purchase but at the day of dispatch. We are happy your order reached you on time. Kind regards, your Wolky.co.uk customer service team
1 May 2024
Verified review
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Answer by wolky.co.uk
3 May 2024
Dear Customer, thanks for your review. As we can see, the ordered shoes came in very late from the manufacturer and so you had to wait a long time for delivery. Our apologies. The order will be delivered very shortly. Kind regards, your wolky customer service team
22 Apr 2024
Verified review
Please don't ask me to review products which I have not received.
Order was placed on 8th April - still waiting for delivery
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Answer by wolky.co.uk
23 Apr 2024
Dear Customer, thanks for your review. Your order has been deliverd with UPS already. As you can see on our website the delivery takes about 15 days. So the delivery was on time. We hope that you are happy with your new pair of Wolkys! Your customer service
28 Feb 2024
Verified review
The shoes are so comfortable and beautifully made, although expensive they last for years.
I deducted 1 star because they quote 15 days delivery, as they come from Holland, but it took 18 days before my shoes were despatched and another 6 before they arrived with me.
I am happy now they have arrived and was unsure about 4 or 5 stars.
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Answer by wolky.co.uk
1 Mar 2024
Dear Customer, thank you for your review. Unfortunately, it took a little longer because the pair you ordered had to be requested from the Netherlands. We hope that you are happy with your new Wolkys! Kind regards customer service
15 Jan 2024
Verified review
Good quality shoes but wish they did a wider range
I was disappointed at the range - eg no men's walking shoes as they are good quality shoes recommended by my podiatrist
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Answer by wolky.co.uk
16 Jan 2024
Dear Customer, we understand that you are disappointed because we do not offer a large selection of men's shoes. But as we mentioned before, the demand is not so high. Kind regards Wolky.co.uk Customer Service
19 Dec 2023
Verified review
They are always good.
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Answer by wolky.co.uk
21 Dec 2023
Dear Wolky customer, thank you for your lovely review. We are very happy that you are so satisfied with us and your purchase. Kind regards, your Wolky.co.uk customer service team
12 Dec 2023
Verified review
Love the comfort, really disappointed with the colour, described as purple but really dark blue. Luckily it's my second pair and the other pair is a lovely blue!! But did I want 2 blue pairs?????
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Answer by wolky.co.uk
15 Dec 2023
Dear Wolky customer, thank you for your lovely review. We are very happy that you are so satisfied with us and your purchase. Kind regards, your Wolky.co.uk customer service team
13 Nov 2023
Verified review
Colour and design. Sending back because leather scuffed and stained.
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Answer by wolky.co.uk
15 Nov 2023
Dear Wolky customer, thank you for your review. You indicate that the leather of the shoes was scuffed and stained, which we regret. We also regret that you did not contact us about this matter. Perhaps we could have done something for you. Kind regards, Wolky Customer Service
6 Nov 2023
Verified review
Still haven't received my order
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Answer by wolky.co.uk
6 Nov 2023
Dear Customer, thanks for your review.Your order will be handed over to UPS shortly. As you can see, delivery takes about 15 days due to customs. Your order should be delivered very shortly. You have received a notification with the tracking codes. Kind regards Wolky.co.uk Customer Service
GG
Gogs G.
Gt Manchester
5 Nov 2023
Verified review
Easy to order, and your detailed email of the order was very helpful. My only anxiety was with online ordering. I would have liked perhaps an interim email confirming the shoes were on their was. Also when I was tracking the shoes it told me they had been delivered when they hadn't!!!
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Answer by wolky.co.uk
6 Nov 2023
Dear Wolky customer, thank you for your review. Glad it all went well despite your concerns. We sent you an email on 27 October regarding shipping information, as we use 2 carriers. One for bulk shipment to the UK and the second for individual order delivery. These 2 tracking codes were mentioned in this email. Kind regards, Wolky customer service
6 Sept 2023
Verified review
No complaints except 15 day delivery time seems a lot - even after Brexit!
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Answer by wolky.co.uk
7 Sept 2023
Dear Customer, thanks for your review. As we collect orders first to forward them to our branch in the UK, where they are then handed over to UPS for delivery, shipping can take a little longer. This way there are no additional costs for our customers.
But we are pleased to hear that you are happy with your order. Kind regards, wolky.co.uk customer service
CR
Catherine R.
Bognor Regis
31 Aug 2023
Verified review
Shoes are great if expensive but the process once an order is placed is frustratingly slow- she’s before you get de dispatch notice and then there’s the totally understandable delay owing to the challenges of shipping in a post brexit world.
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Answer by wolky.co.uk
4 Sept 2023
Dear Customer, thanks for your review. The delivery to our UK customer takes about 15 days. As we can see, it has been handed over to UPS already, so it should arrive very, very shortly. Kind regards wolkyshop.co.uk customer service
14 Aug 2023
Verified review
Once again I have not received the shoes I ordered.
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Answer by wolky.co.uk
15 Aug 2023
Dear Wolky customer,
thank you for your review.
Unfortunately it took a little longer due to a customs mix up. The package was returned to us. It will be sent off again immediately. Apologies for the delay. customer service wolky.co.uk
11 Aug 2023
Verified review
I have liked and bought Wolky shoes/boots/sandals for several years the items are a great design for my problem feet and I can walk and have walked in several countries around the world and been very omfortable.
I have not yet received my most recent buy - and this is the problem - if you have an outlet in Brighton why is there such a delay?
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Answer by wolky.co.uk
15 Aug 2023
Dear customer, thanks für your review. We have no outlet in Brighton anymore. Your order is on its way to the UK at the moment. We hope it will arrive very shortly. Kind regards wolkyshop.co.uk customer service
10 Aug 2023
Verified review
Ordered my sandals 3wks ago. Not delivered as they were coming from the Netherlands & were stopped at customs for incorrect paperwork. Have asked for a refund by email 2 days ago & so far have not been contacted at all by Wolky since the order was confirmed. Really disappointed & annoyed that no-one has bothered to let me know what is happening.
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Answer by wolky.co.uk
15 Aug 2023
Dear Customer, thanks for your review. We are awfully sorry for this delay. A cancellation is not possible once the order has left our stock. We will try to solve this problem and will get back to you via email. Kind regards Wolkyshop.co.uk customer service
6 Aug 2023
Verified review
A safe comfortable walking sandal Fit for purpose. When looking at the image on line, I got the impression that the heel was more elevated, which I would prefere. never the less, I am very satisfied withe produyct
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Answer by wolky.co.uk
4 Sept 2023
Dear customer, thanks for your review. We are pleased to hear that you are happy with your Wolkys! Kind regards Wolk.co.uk customer service
27 Jul 2023
Verified review
i have not received my parcel
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Answer by wolky.co.uk
2 Aug 2023
Dear Wolky customer,
thank you for your review.
Unfortunately it took a little longer due to a customs mix up. The package was returned to us, after which we immediately sent it back to you. We had a processing time of 16 working days, so a small delay. Apologies for that
26 Jul 2023
Verified review
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21 Jul 2023
Verified review
Still not received my order, so how can I rate them!
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Answer by wolky.co.uk
24 Jul 2023
Dear Wolky customer,
Thank you for your review, but we do not fully understand why you gave us 1 star. In the shipping information on our website you can read that we have a processing time of approximately 15 working days.
https://www.wolky.co.uk/shipping-information/
You ordered on Thursday July 6 and the package was sent to the UK in a bulk shipment on July 14. And according to UPS, they will deliver the package to you on the 24th. That is today. All this within 15 working days. Kind regards, Team Wolky