wolky.co.ukReviews:
169 reviews in the last 12 months563 total reviews
Good
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Top positive review
18 Jul 2023
Verified review
I am onto my 4th pair of Wolky Jewel sandals Olive green , White and 2nd pair in Black! I have large hallux valgus / bunions and painful flat feet but can walk miles in these beautifully crafted sandals , including extensively in northern India n three occasions . Also , I love the style and colours. For me as a pensioner these are expensive, but worth every penny . The online ordering group have been always most helpful , particularly with a recent complex order . Many thanks to them !
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Top negative review
10 Jul 2023
Verified review
my first order seemed to have been missed for about almost 3 weeks until I contacted them when they stated my order was somehow missed. They did put it right eventually.
I find returns a real pain
I was told that the drop off shop would print the returns label ( I don't own a printer because I don't have much need for one). They said they didn't provide that service
So I had to go to library to print label, them return to the shop. It's time consuming and makes me not want to order, as I don't want this jassle
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Reviews for wolky.co.uk
10 Jul 2023
Verified review
Good customer service. Unfortunately it took very long for the sandals to arrive and they were too tight which meant that I had to send them back.
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10 Jul 2023
Verified review
Delivery takes too long. Am not impressed by UPS either, the shoes do not arrive on the day indicated and are left at the front door.
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Answer by wolky.co.uk
11 Jul 2023
Dear Customer, thanks for your review. We are sorry that the delivery took longer this time. Due to Brexit we do not send the orders directly to our customers, the delivery therefore takes a bit longer. We are thinking of switching to another provider than UPS in future. Kind regards Customer Service
15 Jan 2024
Verified review
Good quality shoes but wish they did a wider range
I was disappointed at the range - eg no men's walking shoes as they are good quality shoes recommended by my podiatrist
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Answer by wolky.co.uk
16 Jan 2024
Dear Customer, we understand that you are disappointed because we do not offer a large selection of men's shoes. But as we mentioned before, the demand is not so high. Kind regards Wolky.co.uk Customer Service
10 Jul 2023
Verified review
Brexit
Due to Brexit the time from placing the order to delivery was about 4 weeks
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Answer by wolky.co.uk
11 Jul 2023
Dear customer, thanks for your review. We are sorry for this long delivery time. We will try to make it better in future. KInd regards wolkyshop.co.uk customer service
6 Sept 2023
Verified review
No complaints except 15 day delivery time seems a lot - even after Brexit!
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Answer by wolky.co.uk
7 Sept 2023
Dear Customer, thanks for your review. As we collect orders first to forward them to our branch in the UK, where they are then handed over to UPS for delivery, shipping can take a little longer. This way there are no additional costs for our customers.
But we are pleased to hear that you are happy with your order. Kind regards, wolky.co.uk customer service
10 Jul 2023
Verified review
Excellent product, well made, true to size and extremely hard wearing.
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13 Nov 2023
Verified review
Colour and design. Sending back because leather scuffed and stained.
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Answer by wolky.co.uk
15 Nov 2023
Dear Wolky customer, thank you for your review. You indicate that the leather of the shoes was scuffed and stained, which we regret. We also regret that you did not contact us about this matter. Perhaps we could have done something for you. Kind regards, Wolky Customer Service
19 Dec 2023
Verified review
They are always good.
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Answer by wolky.co.uk
21 Dec 2023
Dear Wolky customer, thank you for your lovely review. We are very happy that you are so satisfied with us and your purchase. Kind regards, your Wolky.co.uk customer service team
27 Jul 2023
Verified review
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26 Jul 2023
Verified review
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21 Jul 2023
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14 Jul 2023
Verified review
I have not received my order yet. Goods ordered on 9th June 23 and I was informed on 27th June that the shoes were not available and did I want to choose another colour, the order was changed and I had to wait another 12 days for delivery from 6th July 23. It is now 14th July and I am now waiting for UPS to provide delivery information. On-line stock needs to be improved the system should not allow you to place an order if there is no stock.
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Answer by wolky.co.uk
17 Jul 2023
Dear customer, thanks for your review. We are very sorry for this delay, but your order is out for delivery at the moment. Although our stock is constantly updated, it sometimes happens that a pair is unexpectedly sold out. We are sorry for this inconvenience and are working on improvement. Kind regards wolkyshop.co.uk costumer service
10 Aug 2023
Verified review
Ordered my sandals 3wks ago. Not delivered as they were coming from the Netherlands & were stopped at customs for incorrect paperwork. Have asked for a refund by email 2 days ago & so far have not been contacted at all by Wolky since the order was confirmed. Really disappointed & annoyed that no-one has bothered to let me know what is happening.
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Answer by wolky.co.uk
15 Aug 2023
Dear Customer, thanks for your review. We are awfully sorry for this delay. A cancellation is not possible once the order has left our stock. We will try to solve this problem and will get back to you via email. Kind regards Wolkyshop.co.uk customer service
10 Jul 2023
Verified review
Money taken immediately, delivery far slower than suggested and no update
Wolky took my money immediately but it was 28 days before my shoes arrived. There was no update except unsatisfactory responses to my occasional emails. Despite this huge delay, there was no opportunity at any point for me to cancel the order.
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Answer by wolky.co.uk
11 Jul 2023
Dear customer, thanks for your review. You have chosen the payment method during the ordering process. The debit is then made automatically. The day you wanted to cancel the order, it was already dispatched. KInd regards, wolkyshop.co.uk customer service
11 Jul 2023
Verified review
Unacceptable delay....
My shoes were ordered on 25th May after several emails they eventually arrived on the 2nd July!! They were incorrectly addressed returned. Doubtful I will purchase another pair of Wolky which is a shame as I have a pair and I love them.
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Answer by wolky.co.uk
11 Jul 2023
Dear customer, thanks for your review. We are very sorry, that the delivery was delayed because of a wrong housenumber. We called UPS twice and were in contact via email. We are glad that the order arrived eventually. Kind regards wolkyshop.co.uk customer service
18 Dec 2023
Verified review
Poor quality control
The finish on one of the shoes was very poor.in several places. Poor craftsmanship and poor quality control
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Answer by wolky.co.uk
19 Dec 2023
Dear Wolky customer, thank you for your review. We are very sorry that you are not satisfied with your purchase. Usually the shoes we send off are in perfect condition. Sadly you did not contact us yet, we would have tried to solve this problem. Please check your email messages. Kind regards, your Wolky.co.uk customer service team
13 Jul 2023
Verified review
Ordered shoes two weeks ago today and they are still not arrived
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21 Jul 2023
Verified review
Still not received my order, so how can I rate them!
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Answer by wolky.co.uk
24 Jul 2023
Dear Wolky customer,
Thank you for your review, but we do not fully understand why you gave us 1 star. In the shipping information on our website you can read that we have a processing time of approximately 15 working days.
https://www.wolky.co.uk/shipping-information/
You ordered on Thursday July 6 and the package was sent to the UK in a bulk shipment on July 14. And according to UPS, they will deliver the package to you on the 24th. That is today. All this within 15 working days. Kind regards, Team Wolky
27 Jul 2023
Verified review
i have not received my parcel
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Answer by wolky.co.uk
2 Aug 2023
Dear Wolky customer,
thank you for your review.
Unfortunately it took a little longer due to a customs mix up. The package was returned to us, after which we immediately sent it back to you. We had a processing time of 16 working days, so a small delay. Apologies for that
14 Aug 2023
Verified review
Once again I have not received the shoes I ordered.
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Answer by wolky.co.uk
15 Aug 2023
Dear Wolky customer,
thank you for your review.
Unfortunately it took a little longer due to a customs mix up. The package was returned to us. It will be sent off again immediately. Apologies for the delay. customer service wolky.co.uk