wolky.co.ukReviews:
206 reviews in the last 12 months675 total reviews
Excellent
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Most relevant positive review
6 Aug 2024
Verified review
I have been a fan of Wolky shoes for many years and have purchased several pairs of boots and sandals and shoes. I have various issues with my feet and every pair has like putting on a pair of slippers. So comfortable and great quality. Delivery is a bit slow (15 days plus) but understand they are being despatched from abroad to the Uk. Had an issue with a previous order having wrong address on the label and had to physically track down my shoes. Otherwise an excellent service and quality shoes!
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Most relevant negative review
3 Sept 2024
Verified review
Unfortunately I have not yet received the shoes which I ordered on the 20th August 2024 & when I typed in the DHL tracking code, it wasn’t accepted . So I have no idea where they are . Also I have not received a shipping notification from UPS either.
I’m not sure whether the 12 days shipping begins from date of order or when they leave your facility. !
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Reviews for wolky.co.uk
6 days ago
Verified review
I ordered sandals mid September and today I had to chase up to see where they are. The money was taken out of my account on 21/9/2024 and it’s now 7/10/2024
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Answer by wolky.co.uk
5 days ago
Dear Customer, thanks for your review. One of the pairs you ordered had to be requested in another stock, that is why the order was dispatch later than usual. Your order has arrived at our branch in the UK already and will be handed over to UPS very shortly. You have receved a notification regarding both tracking codes, and also UPS sent out a notification. We hope that you are satisfied with your shoes when they arrive. Kind regards Wolky customer service
5 days ago
Verified review
My shoes have not been delivered.
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Answer by wolky.co.uk
4 days ago
Dear Customer, thanks for your review. As you can see in our policies, delivery takes up to 15 days. You ordered 9 days ago, so we are well on time. Your order is out for delivery with UPS at the moment. You have received a notification from us with the tracking codes, as well as a notification from UPS, so you have been well informed. Kind regards, customer service
3 Sept 2024
Verified review
Unfortunately I have not yet received the shoes which I ordered on the 20th August 2024 & when I typed in the DHL tracking code, it wasn’t accepted . So I have no idea where they are . Also I have not received a shipping notification from UPS either.
I’m not sure whether the 12 days shipping begins from date of order or when they leave your facility. !
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Answer by wolky.co.uk
5 Sept 2024
Dear customer, thanks for your review. Normally delivery time is 15 working days. The item you ordered came in a little late from the manufacturer, so it was dispatched a few days after ordering. You received a notification with the tracking details. If you follow the tracking codes, you will see where your order is at the moment. We hope it will be delivered very shortly. Kind regards, Wolky.co.uk customer service
11 Sept 2024
Verified review
Only one star at the moment because I haven’t yet received any confirmation of delivery details from the carriers concerned which of course means that I haven’t received my order 😡
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Answer by wolky.co.uk
12 Sept 2024
Dear Customer, thanks for your review. Your order has been delivered to you yesterday afternoon. We sent you a notification with all details and tracking codes.
So there should not have been any problem for you to track the shipment at any time.
Kind regards Wolky.co.uk customer service
4 Sept 2024
Verified review
Snail mail delivery.
Shoes ordered on August 19th, it's September 4th, no sign of shoes. Abysmal delivery time.
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Answer by wolky.co.uk
5 Sept 2024
Dear customer, thanks for your review. Normally delivery time is 15 working days. The item you ordered came in a little late from the manufacturer, so it was dispatched a few days after ordering. You received a notification with the tracking details. If you follow the tracking codes, you will see where your order is at the moment. We hope it will be delivered very shortly. Kind regards, Wolky.co.uk customer service
3 Sept 2024
Verified review
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Answer by wolky.co.uk
5 Sept 2024
Dear Customer, thanks for your review. We don´t exactly know, why you are not satisfied with your order. Perhaps you can contact us to let us know. The delivery time is 15 working days. Your order is on its way to you. You have received a tracking information from us. Kind regards, Wolky customer service
15 Jul 2024
Verified review
Ordered sandals on the 21st May. Sent emails to ask where they were. Finally received today 15th July only to find they have sent the wrong size
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Answer by wolky.co.uk
16 Jul 2024
Dear Customer, thanks for your review. The sandals you ordered had a later delivery date from the beginning. Please check your order confirmation. We are very sorry that you have received the wrong size. That should not have happend. An exchnage pair is on its way to you. Our apologies. Kind regards, your costumer service team
12 Aug 2024
Verified review
First time of ordering &… no show!
First time of ordering & paid£99.00p....
Still awaiting shoes.
Ordered end of July
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Answer by wolky.co.uk
13 Aug 2024
Dear Customer, we are very sorry, that you are experiencing this delay. There was a problem with the customs, that is why the delivery has been taking so long. The order was cancelled and refunded as you requested. Kind regrds Wolky.co.uk customer service
23 Jul 2024
Verified review
I have not received this order yet although I have had an invoice.
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Answer by wolky.co.uk
8 Aug 2024
Dear Wolky customer, thank you for your review, However, we cannot agree with the 1 star rating. You ordered on Saturday, July 13. The order was shipped on the 16th. And you received it on the 23rd. That is well within the 15-day period we specified. Kind regards, Wolky customer service
19 Jul 2024
Verified review
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Answer by wolky.co.uk
8 Aug 2024
Dear Wolky customer, thank you for your review. Kind regards, Wolky customer service
29 Apr 2024
Verified review
My order took nearly a month to arrive. Not the 15 days suggested.
Had almost given up on my sandals arriving before I went on holiday. Sandals are fine as this is the fourth pair I have owned. Great for walking in. Comfortable straps that don't rub.
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Answer by wolky.co.uk
30 Apr 2024
Dear Wolky customer, thank you for your review. As you could see on your order confirmation, the sandals you ordered only came in from the manufacturer a week after ordering. It was dispatched shortly after, but the shipping takes up to 15 days due to Brexit. Kind regards, your Wolky.co.uk customer service team
21 Mar 2024
Verified review
Took 26 days to arrive from order acknowledgment date. No communication until I contacted them after 16 days. Payment taken for something not actually in stock at the time. I was refunded £10 as an apology but that didn't make poor service okay.
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Answer by wolky.co.uk
21 Mar 2024
Dear Customer, thanks for your review. We are very sorry, that the delivery took so long this time. The shoes you ordered were in stock, but not in our central warehouse. So they had to arrive from the Netherlands before we could send them off. Our apology again. We will do better next time. Kind regards Wolky customer service
10 Apr 2024
Verified review
I cannot wear your shoes anymore since you stopped the half numbers. This is very sad as Ive been a customer for about 8 years.
Also, the shoes are not as comfortable as they used to be underfoot.
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Answer by wolky.co.uk
16 Apr 2024
Dear Wolky customer, thank you for your review. We offer a selection of different models. Perhaps another model would fit perfectly? If you have questions you can always contact us. Kind regards, your Wolky.co.uk customer service team
22 Apr 2024
Verified review
Please don't ask me to review products which I have not received.
Order was placed on 8th April - still waiting for delivery
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Answer by wolky.co.uk
23 Apr 2024
Dear Customer, thanks for your review. Your order has been deliverd with UPS already. As you can see on our website the delivery takes about 15 days. So the delivery was on time. We hope that you are happy with your new pair of Wolkys! Your customer service
18 Dec 2023
Verified review
Poor quality control
The finish on one of the shoes was very poor.in several places. Poor craftsmanship and poor quality control
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Answer by wolky.co.uk
19 Dec 2023
Dear Wolky customer, thank you for your review. We are very sorry that you are not satisfied with your purchase. Usually the shoes we send off are in perfect condition. Sadly you did not contact us yet, we would have tried to solve this problem. Please check your email messages. Kind regards, your Wolky.co.uk customer service team
11 Apr 2024
Verified review
I love the shoes but i have wide feet, Ineed half sizes and wid fit -----they are hard to find
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Answer by wolky.co.uk
16 Apr 2024
Dear Wolky customer, thank you for your review. We offer a selection of different models. A pity they are not wide enough for you. Perhaps another model would have been more suitable. If you have questions you can always contact us. Kind regards, your Wolky.co.uk customer service team
6 Nov 2023
Verified review
Still haven't received my order
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Answer by wolky.co.uk
6 Nov 2023
Dear Customer, thanks for your review.Your order will be handed over to UPS shortly. As you can see, delivery takes about 15 days due to customs. Your order should be delivered very shortly. You have received a notification with the tracking codes. Kind regards Wolky.co.uk Customer Service
1 May 2024
Verified review
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Answer by wolky.co.uk
3 May 2024
Dear Customer, thanks for your review. As we can see, the ordered shoes came in very late from the manufacturer and so you had to wait a long time for delivery. Our apologies. The order will be delivered very shortly. Kind regards, your wolky customer service team