wolky.co.ukReviews:
167 reviews in the last 12 months549 total reviews
Excellent
TrustmarkValid
Top positive review
18 Jul 2023
Verified review
I am onto my 4th pair of Wolky Jewel sandals Olive green , White and 2nd pair in Black! I have large hallux valgus / bunions and painful flat feet but can walk miles in these beautifully crafted sandals , including extensively in northern India n three occasions . Also , I love the style and colours. For me as a pensioner these are expensive, but worth every penny . The online ordering group have been always most helpful , particularly with a recent complex order . Many thanks to them !
Read more
Top negative review
10 Jul 2023
Verified review
my first order seemed to have been missed for about almost 3 weeks until I contacted them when they stated my order was somehow missed. They did put it right eventually.
I find returns a real pain
I was told that the drop off shop would print the returns label ( I don't own a printer because I don't have much need for one). They said they didn't provide that service
So I had to go to library to print label, them return to the shop. It's time consuming and makes me not want to order, as I don't want this jassle
Read more
Reviews for wolky.co.uk
10 Apr 2024
Verified review
I cannot wear your shoes anymore since you stopped the half numbers. This is very sad as Ive been a customer for about 8 years.
Also, the shoes are not as comfortable as they used to be underfoot.
Report review
Answer by wolky.co.uk
11 days ago
Dear Wolky customer, thank you for your review. We offer a selection of different models. Perhaps another model would fit perfectly? If you have questions you can always contact us. Kind regards, your Wolky.co.uk customer service team
5 days ago
Verified review
Please don't ask me to review products which I have not received.
Order was placed on 8th April - still waiting for delivery
Report review
Answer by wolky.co.uk
4 days ago
Dear Customer, thanks for your review. Your order has been deliverd with UPS already. As you can see on our website the delivery takes about 15 days. So the delivery was on time. We hope that you are happy with your new pair of Wolkys! Yur customer service
11 Apr 2024
Verified review
I love the shoes but i have wide feet, Ineed half sizes and wid fit -----they are hard to find
Report review
Answer by wolky.co.uk
11 days ago
Dear Wolky customer, thank you for your review. We offer a selection of different models. A pity they are not wide enough for you. Perhaps another model would have been more suitable. If you have questions you can always contact us. Kind regards, your Wolky.co.uk customer service team
21 Mar 2024
Verified review
Took 26 days to arrive from order acknowledgment date. No communication until I contacted them after 16 days. Payment taken for something not actually in stock at the time. I was refunded £10 as an apology but that didn't make poor service okay.
Report review
Answer by wolky.co.uk
21 Mar 2024
Dear Customer, thanks for your review. We are very sorry, that the delivery took so long this time. The shoes you ordered were in stock, but not in our central warehouse. So they had to arrive from the Netherlands before we could send them off. Our apology again. We will do better next time. Kind regards Wolky customer service
10 Jul 2023
Verified review
my first order seemed to have been missed for about almost 3 weeks until I contacted them when they stated my order was somehow missed. They did put it right eventually.
I find returns a real pain
I was told that the drop off shop would print the returns label ( I don't own a printer because I don't have much need for one). They said they didn't provide that service
So I had to go to library to print label, them return to the shop. It's time consuming and makes me not want to order, as I don't want this jassle
Report review
Answer by wolky.co.uk
11 Jul 2023
Dear Customer, thanks for your review. Usually we send out UPS return labels to print, but it is also possible to receive a mobile code, which you can show at the access point on your mobile phone. Kind regards wolkyshop.co.uk customer service
14 Jul 2023
Verified review
I have not received my order yet. Goods ordered on 9th June 23 and I was informed on 27th June that the shoes were not available and did I want to choose another colour, the order was changed and I had to wait another 12 days for delivery from 6th July 23. It is now 14th July and I am now waiting for UPS to provide delivery information. On-line stock needs to be improved the system should not allow you to place an order if there is no stock.
Report review
Answer by wolky.co.uk
17 Jul 2023
Dear customer, thanks for your review. We are very sorry for this delay, but your order is out for delivery at the moment. Although our stock is constantly updated, it sometimes happens that a pair is unexpectedly sold out. We are sorry for this inconvenience and are working on improvement. Kind regards wolkyshop.co.uk costumer service
10 Aug 2023
Verified review
Ordered my sandals 3wks ago. Not delivered as they were coming from the Netherlands & were stopped at customs for incorrect paperwork. Have asked for a refund by email 2 days ago & so far have not been contacted at all by Wolky since the order was confirmed. Really disappointed & annoyed that no-one has bothered to let me know what is happening.
Report review
Answer by wolky.co.uk
15 Aug 2023
Dear Customer, thanks for your review. We are awfully sorry for this delay. A cancellation is not possible once the order has left our stock. We will try to solve this problem and will get back to you via email. Kind regards Wolkyshop.co.uk customer service
10 Jul 2023
Verified review
Money taken immediately, delivery far slower than suggested and no update
Wolky took my money immediately but it was 28 days before my shoes arrived. There was no update except unsatisfactory responses to my occasional emails. Despite this huge delay, there was no opportunity at any point for me to cancel the order.
Report review
Answer by wolky.co.uk
11 Jul 2023
Dear customer, thanks for your review. You have chosen the payment method during the ordering process. The debit is then made automatically. The day you wanted to cancel the order, it was already dispatched. KInd regards, wolkyshop.co.uk customer service
31 Aug 2023
Verified review
I haven't yet received my shoes (18 days after I ordered them). I haven't even received a notification from the courier about when they will be delivered, although this is probably not Wolky's fault. So the shoes may (or may not) br brilliant but the delivery arrangements are not as good as I'd like.
Report review
Answer by wolky.co.uk
31 Aug 2023
Dear customer, thanks for your review. Your order is out for delivery at the moment. You received a notification with tracking details from us when dispatched. Kind regards Wolky customer service
4 Oct 2023
Verified review
The comfort of Wolky shoes has declined since I started buying them , about 7 years ago (you lost my original registration). I am disappointed that they no longer make half sizes.
The most recent purchase, Ocean, arrived today and there was really shoddy workmanship - the side came unstuck!
Report review
Answer by wolky.co.uk
10 Oct 2023
Dear Customer, thanks for your review. Sadly you were experiencing problems with the shoes. Our apologies. This should not have happened. We just sent you an email. Your wolky.co.uk customer service
11 Jul 2023
Verified review
Unacceptable delay....
My shoes were ordered on 25th May after several emails they eventually arrived on the 2nd July!! They were incorrectly addressed returned. Doubtful I will purchase another pair of Wolky which is a shame as I have a pair and I love them.
Report review
Answer by wolky.co.uk
11 Jul 2023
Dear customer, thanks for your review. We are very sorry, that the delivery was delayed because of a wrong housenumber. We called UPS twice and were in contact via email. We are glad that the order arrived eventually. Kind regards wolkyshop.co.uk customer service
11 Oct 2023
Verified review
Shoes arrived 7 weeks after ordering. The toe shape is good. However, they are too heavy and the sole is very rigid. The strap rubs badly also.
Returned.
Report review
Answer by wolky.co.uk
11 Oct 2023
Dear Wolky customer, thank you for your review. We can understand that the shoes you ordered were not quite what you expected. Not every shoe is suitable, and taste naturally also has a big influence on the choice. Your order was dated 23 August and the order confirmation indicated that the expected delivery of the shoes was only from 25 September. this is why you had to wait for weeks. Hopefully in the future you will find a model that does meet your expectations and that you can walk in comfortably. Kind regards, Wolky Customer Service
10 Jul 2023
Verified review
Delivery takes too long. Am not impressed by UPS either, the shoes do not arrive on the day indicated and are left at the front door.
Report review
Answer by wolky.co.uk
11 Jul 2023
Dear Customer, thanks for your review. We are sorry that the delivery took longer this time. Due to Brexit we do not send the orders directly to our customers, the delivery therefore takes a bit longer. We are thinking of switching to another provider than UPS in future. Kind regards Customer Service
18 Dec 2023
Verified review
Poor quality control
The finish on one of the shoes was very poor.in several places. Poor craftsmanship and poor quality control
Report review
Answer by wolky.co.uk
19 Dec 2023
Dear Wolky customer, thank you for your review. We are very sorry that you are not satisfied with your purchase. Usually the shoes we send off are in perfect condition. Sadly you did not contact us yet, we would have tried to solve this problem. Please check your email messages. Kind regards, your Wolky.co.uk customer service team
13 Jul 2023
Verified review
Ordered shoes two weeks ago today and they are still not arrived
Report review
21 Jul 2023
Verified review
Still not received my order, so how can I rate them!
Report review
Answer by wolky.co.uk
24 Jul 2023
Dear Wolky customer,
Thank you for your review, but we do not fully understand why you gave us 1 star. In the shipping information on our website you can read that we have a processing time of approximately 15 working days.
https://www.wolky.co.uk/shipping-information/
You ordered on Thursday July 6 and the package was sent to the UK in a bulk shipment on July 14. And according to UPS, they will deliver the package to you on the 24th. That is today. All this within 15 working days. Kind regards, Team Wolky
27 Jul 2023
Verified review
i have not received my parcel
Report review
Answer by wolky.co.uk
2 Aug 2023
Dear Wolky customer,
thank you for your review.
Unfortunately it took a little longer due to a customs mix up. The package was returned to us, after which we immediately sent it back to you. We had a processing time of 16 working days, so a small delay. Apologies for that
14 Aug 2023
Verified review
Once again I have not received the shoes I ordered.
Report review
Answer by wolky.co.uk
15 Aug 2023
Dear Wolky customer,
thank you for your review.
Unfortunately it took a little longer due to a customs mix up. The package was returned to us. It will be sent off again immediately. Apologies for the delay. customer service wolky.co.uk
24 May 2023
Verified review
Deliver the goods still awaiting delivery
Report review
Answer by wolky.co.uk
26 May 2023
Good day Mr Noakes,
We regret your dissatisfaction regarding the delivery of your order . Unfortunately, we feel we cannot agree with this and hope that after our explanation, you will update your opinion on this.Uk orders are no longer shipped separately, due to the high shipping costs caused by the Brexit. Therefore, we are applying a processing time of approximately 15 days per order. This information is also listed in our webshop. You placed the order on May 3rd in the evening. Processing will then start with us the next working day. In your case, this was May 4th. On 17 May, DHL took the bulk shipment from our central warehouse in the Netherlands. On 18 May, there was a public holiday in the Netherlands and DHL did not work. Your order arrived in Cambridge on May 22nd and then UPS took over. You received the parcel from UPS the day after on the 23rd. This is a turnaround time of 13 working days, so within the time we indicated. Hopefully this gives more clarity. Kind regards, Wolkyshop.
6 Nov 2023
Verified review
Still haven't received my order
Report review
Answer by wolky.co.uk
6 Nov 2023
Dear Customer, thanks for your review.Your order will be handed over to UPS shortly. As you can see, delivery takes about 15 days due to customs. Your order should be delivered very shortly. You have received a notification with the tracking codes. Kind regards Wolky.co.uk Customer Service