Wildflower FavoursReviews:
76 reviews in the last 12 months971 total reviews
Excellent
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Top positive review
18 Apr 2024
Verified review
Absolutely love both selections I chose for a family birthday get together and a baby shower. When I made a mistake in the wording Teresa was only to happy to help. She reprinted the envelopes at no expense or postage to me and couldn't have been more accommodating. Love the natural dyes and envelope for the 'Bee Happy' ones, my granddaughter will love that for her surprise shower. Will definitely choose her again for on occasion.
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Top negative review
15 Jul 2023
Verified review
Still waiting for my second order to arrive
I left a note asking for my orders to be posted together and that was ignored.
I tried to telephone repeatedly to ask for my orders to be posted together and the phone was never answered
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Reviews for Wildflower Favours
18 Jul 2023
Verified review
Couldn't ask for better
It was a lovely touch to my dad's funeral, the customer service was excellent, and the delivery super quick
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Answer by Wildflower Favours
18 Jul 2023
I am so pleased you were happy with your order at such a sad and difficult time for you. Thank you for taking the time to review, every customer review is greatly appreciated.
16 Jul 2023
Verified review
Great product, great service
Quick delivery
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Answer by Wildflower Favours
16 Jul 2023
Thank you for the lovely review, it is appreciated :)
15 Jul 2023
Verified review
Still waiting for my second order to arrive
I left a note asking for my orders to be posted together and that was ignored.
I tried to telephone repeatedly to ask for my orders to be posted together and the phone was never answered
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Answer by Wildflower Favours
16 Jul 2023
Hello Joy, I am sorry you felt the need to leave such a negative review before giving us the chance to sort. I have checked your order and can see the 2nd one was sent on 7 July - you should have received an automated email confirming that, it may have gone to your junk? Your request for the orders to be posted together was not ignored, the first order was packed before seeing the note on the 2nd one when we got to that order.
I apologise for the phone not being answered, it is always answered if someone is in the office - we have had a number of occasions when the office has had to, unfortunately, be closed recently for a few hours at a time so it may be you phoned during those times. If your calls had been followed up with an email we could have then resolved your problem as we were unaware that your order had not arrived yet but I appreciate that some people prefer to call rather than email.
We pride ourselves on our excellent customer service and as we are only a small business, negative reviews when we haven't been given the chance to sort can be impactful.
Please do get in touch by email if you wish your second order to be resent or if you would prefer a refund - unfortunately, the office is closed most of this coming week due to staff leave but emails are always responded to the same day during office hours (I appreciate contact by email may not be ideal for you as the phone calls are part of your complaint and now we are exacerbating that by saying we may not be able to answer your call!)
But I thank you for ordering from us, and I am so sorry you are not happy but hopefully we can now sort for you either by resending your order or refunding.
10 Jul 2023
Verified review
Always come here for my teacher gifts love them and the teachers do too 😄
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Answer by Wildflower Favours
10 Jul 2023
Thank you so much!
9 Jul 2023
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8 Jul 2023
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quick response and delivery
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Answer by Wildflower Favours
9 Jul 2023
We appreciate you taking the time to review :)
8 Jul 2023
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Perfect service in every way, exactly what we wanted and fast delivery.
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Answer by Wildflower Favours
9 Jul 2023
Thank you so much for the lovely review!
6 Jul 2023
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5 Jul 2023
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Received my order for wedding favours and personalised place settings. All perfect and for a wonderful cause. ❤ Response from seller was thoughtful and personal. Would highly recommend 🥰
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Answer by Wildflower Favours
5 Jul 2023
Thank you so much for the lovely review, we are happy you are happy!
2 Jul 2023
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28 Jun 2023
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Great company to deal with - offer company branding on the products
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Answer by Wildflower Favours
28 Jun 2023
Thanks for the review! Yes, we will always add a logo and, best of all, it's free! :)
13 Jun 2023
Verified review
This is a very topical idea. Bees are our future and as well as looking very attractive in the packaging , the seeds will ve a delight when planted.
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Answer by Wildflower Favours
14 Jun 2023
They certainly are! Thank you for taking the time to leave a review :)
31 May 2023
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Simple to order, clear updates on when to expect delivery and very happy with the items that arrived.
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Answer by Wildflower Favours
31 May 2023
Thank you so much for the lovely review, we appreciate it!
22 May 2023
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10 May 2023
Verified review
Service great from start to finish
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Answer by Wildflower Favours
11 May 2023
Thank you!
10 May 2023
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