Certificate for Tailor Store

No. XF020C8DB6A1DEF5CDAFF479AE951C469
 

Approved on
15/04/2008
Valid until
14/04/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for Tailor Store



Excellent

4.65/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 171 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 513 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Brilliant shopping experience. Fantastic shirt, exceeded expectations, thank you.
5.00
Excellent

everything A OK as per usual.
5.00
Excellent

Nice shirt.
5.00
Excellent

Is there a 6 out of 5 option? My first sizing was a bit off so cust services helped me change things until I found the correct fit at no extra cost. Excellent service and the shirt quality is astonishing
5.00
Excellent

The shirt is excellent, but the communications about delivery by DHL could be better, their tracking notifications were very confusing.
Aside from that, I would definitely order more from Tailor Store.
4.33
Good

Great
5.00
Excellent

Always prompt and helpful. Great service and great products.
5.00
Excellent

Good customer service. I like the shirts even though I think some could be packed a little better and have more colours.
5.00
Excellent

I like the fact you can design your own shirts and the time to complete orders is excellent. I've only given a 3 star rating though as I think there needs to be more thought put into the cut of women's shirts. The fit is too much like a man's shirt across the shoulders and at the neckline. The collar is cut too high and the shoulders are not fitted enough.
4.33
Good

Delivery was as quoted. Fit was as expected. Material, at the price, could be improved.
4.00
Good

I don't want to. Thanx
5.00
Excellent

Very good quality,expertly made clothing,would have no question of recommending,and would happily use again.
5.00
Excellent

The shirt did not fit properly but Tailor Store have offered to make me a new shirt to revised measurments free of charge. You can't say fairer than that.
4.67
Excellent

I'm a repeat customer over a good number of years now. Excellent service, price, quality and choice of fabrics / options What's not to like
5.00
Excellent

A good find all round
4.67
Excellent

Good service and good product would recommend without.a doubt.
5.00
Excellent

easy to follow guide to your order, lots of choice of styles, what more can you ask for, perhaps the price is a little high but the quality is great.
5.00
Excellent

Goods received early, but size incorrect. Customer service responded promptly and currently awaiting replacement to revised measurements.
4.00
Good

As before Tailor Store delivered what I ordered, and in a very reasonable time.
5.00
Excellent

These guys are the last word in customer service. Nothing is too much trouble. If the shirt doesnt quite fit first time, they keep going until it does. I'm very impressed and we'll buy all my husband's shirts from them now.
5.00
Excellent

Everything went very well Having shirts that fit well is great :)
5.00
Excellent

Absolutely exemplary in every way possible.
5.00
Excellent

appalling delivery
1.00
Very Poor

Tailor Store replies: 18/09/2017
Hi! We are sorry to hear that there has been some trouble with the delivery of your parcel. We can see that there was an address error which is why the parcel will be returned to us. We will, of course, send it out to you once we receive it back. You will not have any additional costs. We apologize for any inconveniences.

First class service
5.00
Excellent

Good quality material and well made to my specifications,very happy with end product and would have no hesitation in recommending.
5.00
Excellent

Great quality product. Excellent communication throughout whole process of manufacture. Quick shipment after completion of item.
5.00
Excellent

Excellent quality beautifully made very nice material ordered another
4.67
Excellent

This is the second suit I have purchased and as with the first there were no problems throughout the process.
Suit number one was for my son's wedding and number two is for my daughter's.
5.00
Excellent

Great website. Item exactly as expected. Will be using again. A+
5.00
Excellent

Good fit and good material,very happy with product
4.33
Good

Good product and good service
4.00
Good

Would help if thy provided better information upon delivery date and time. Excellent product with wide choice.
3.67
Good

Amazing shirt
4.33
Good

Nearly a month after ordering, I am still waiting for my delivery which is apparently " On it's way "
2.00
Poor

Tailor Store replies: 06/09/2017
Hi Thank you for your feedback. We can see that your order was delivered on the 25th of August. Did you receive your order? If not, please contact our customer support under support@tailorstore.com and they will be happy to help you.

I love the service, range and product quality - it's just a shame it takes nearly a month from order to receipt.
4.67
Excellent

Excellent quality
Excellent service
5.00
Excellent

Very poor customer service
3.00
Fair

Tailor Store replies: 23/08/2017
We regret that your experience was not good. Please contact us at customer service so we can find a suitable solution for you. We strive to find solutions for all our customers.

Order arrived late, customer service rude and inefficient.
2.67
Fair

Tailor Store replies: 23/08/2017
We sincerely regret that you feel this way. Please contact our customer service in order to find a solution for you. We are sure we can help you with any query you may have. We regret if missunderstandings might have occured but we would really want to help you if we can.

All good
5.00
Excellent

Good service and good quality material used, awaiting further orders to arrive.
4.00
Good

Tailor Store customer reviews

Tailor Store

Made to measure shirts

Tailor Store was certified by Trusted Shops on 15/04/2008.

In the Tailor Store you can create and order comfortly your personal made to measure shirt. Furthermore you find a great variety of accessoires like ties and cuff links.

Contact
Garnisonsgatan 48
25466 Helsingborg
Sweden
Fax:
support@tailorstore.com
Tailor Store

Owner
Tailor Store Sweden AB
Garnisonsgatan 48
254 66 Helsingborg
Sweden
Trade register
Bolagsverket Sverige no: 556697-7061
Authorized representative
Jan Höjman
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Tailor Store in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.