Certificate for Tailor Store

No. XF020C8DB6A1DEF5CDAFF479AE951C469
 

Approved on
15/04/2008
Valid until
14/04/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for Tailor Store



Excellent

4.63/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 197 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 495 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
As before Tailor Store delivered what I ordered, and in a very reasonable time.
5.00
Excellent

These guys are the last word in customer service. Nothing is too much trouble. If the shirt doesnt quite fit first time, they keep going until it does. I'm very impressed and we'll buy all my husband's shirts from them now.
5.00
Excellent

Everything went very well Having shirts that fit well is great :)
5.00
Excellent

Absolutely exemplary in every way possible.
5.00
Excellent

appalling delivery
1.00
Very Poor

Tailor Store replies: 18/09/2017
Hi! We are sorry to hear that there has been some trouble with the delivery of your parcel. We can see that there was an address error which is why the parcel will be returned to us. We will, of course, send it out to you once we receive it back. You will not have any additional costs. We apologize for any inconveniences.

First class service
5.00
Excellent

Good quality material and well made to my specifications,very happy with end product and would have no hesitation in recommending.
5.00
Excellent

Great quality product. Excellent communication throughout whole process of manufacture. Quick shipment after completion of item.
5.00
Excellent

Excellent quality beautifully made very nice material ordered another
4.67
Excellent

This is the second suit I have purchased and as with the first there were no problems throughout the process.
Suit number one was for my son's wedding and number two is for my daughter's.
5.00
Excellent

Great website. Item exactly as expected. Will be using again. A+
5.00
Excellent

Good fit and good material,very happy with product
4.33
Good

Good product and good service
4.00
Good

Would help if thy provided better information upon delivery date and time. Excellent product with wide choice.
3.67
Good

Amazing shirt
4.33
Good

Nearly a month after ordering, I am still waiting for my delivery which is apparently " On it's way "
2.00
Poor

Tailor Store replies: 06/09/2017
Hi Thank you for your feedback. We can see that your order was delivered on the 25th of August. Did you receive your order? If not, please contact our customer support under support@tailorstore.com and they will be happy to help you.

I love the service, range and product quality - it's just a shame it takes nearly a month from order to receipt.
4.67
Excellent

Excellent quality
Excellent service
5.00
Excellent

Very poor customer service
3.00
Fair

Tailor Store replies: 23/08/2017
We regret that your experience was not good. Please contact us at customer service so we can find a suitable solution for you. We strive to find solutions for all our customers.

Order arrived late, customer service rude and inefficient.
2.67
Fair

Tailor Store replies: 23/08/2017
We sincerely regret that you feel this way. Please contact our customer service in order to find a solution for you. We are sure we can help you with any query you may have. We regret if missunderstandings might have occured but we would really want to help you if we can.

All good
5.00
Excellent

Good service and good quality material used, awaiting further orders to arrive.
4.00
Good

The service i received from measuring to finished shirt was excellent. The shirt is very well made, good quality fabric and excellent tailoring fits great and fast too i would highly recommend tailor store.
5.00
Excellent

The service received has been excellent.
5.00
Excellent

Item received as advertised
5.00
Excellent

Had some issues in the past with goods lost in transit
Some of the polo shirts stitching came apart after only one year where panels were stitched together but overall good quality
4.33
Good

Very helpful in asessing potential products. Quick delivery of samples.
4.00
Good

Fits great, looks good, quality job
5.00
Excellent

The delivery driver just put a card through the letterbox, he didn't even ring the bell as we were in at the time. Had to pick it up at the post office - very annoying.
4.00
Good

Great service
5.00
Excellent

Good service & good quality, 2nd time I've ordered & would do so again.
5.00
Excellent

Order put on hold for a very long time because I have ordered 2 polo shirts and the seller wasn't willing to risk sending 2 items which wouldn't fit. It will take a total of 6 weeks to get my full order, way too long Very poor customer service, always escalating to second line and very slow in responses.
2.00
Poor

Tailor Store replies: 08/08/2017
We regret that you feel this way. We normally reply to emails within 24 hours. Also, we do not offer refunds on made-to-measure clothes so we think it fair for everybody to start with just 1 piece of clothing first. We want to make sure it fits you. Please contact our customer service to see if a faster delivery time is possible.

I measured myself and the shirt came back as a perfect fit. It arrived 2 days before the estimated date which was about 3 weeks from when I ordered it. It felt like a bit of a gamble but it certainly paid off for me. Will probably use again
(I haven't had to deal with customer service so can't really judge their response times or handling of complaints.)
5.00
Excellent

Delivery was an issue but outside of the control of tailorstore. Good communications and offers of help. Good firm
5.00
Excellent

Fantastic, as always
5.00
Excellent

Everything I have bought from Tailor Store has been excellent quality. I have always received excellent Customer Service from the too.
5.00
Excellent

Still havnt received the delivery. Have been waiting for weeks
1.50
Poor

Tailor Store replies: 08/08/2017
We regret that you did not receive the parcel. We sent it within 2 weeks of the order. There seem to have been delivery problems. Please contact our customer service for further help. We reply to you within 24 hours.

Great
5.00
Excellent

Happy
5.00
Excellent

Shirt fits perfectly
4.67
Excellent

Tailor Store customer reviews

Tailor Store

Made to measure shirts

Tailor Store was certified by Trusted Shops on 15/04/2008.

In the Tailor Store you can create and order comfortly your personal made to measure shirt. Furthermore you find a great variety of accessoires like ties and cuff links.

Contact
Garnisonsgatan 48
25466 Helsingborg
Sweden
Fax:
support@tailorstore.com
Tailor Store

Owner
Tailor Store Sweden AB
Garnisonsgatan 48
254 66 Helsingborg
Sweden
Trade register
Bolagsverket Sverige no: 556697-7061
Authorized representative
Jan Höjman
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Tailor Store in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
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