Certificate for rollingluggage.com

No. XCBBF685929135CD2D43076C16A2F13A3
 

Approved on
22/09/2017
Valid until
21/09/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for rollingluggage.com



Excellent

4.76/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 101 Trusted Shops reviews collected in the last 12 months.
In total, rollingluggage.com has already collected 102 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
28/08/2018
Date of order
21/08/2018
28/08/2018
Wrong case delivered initially but response from office and dispatch of correct case was excellent and speedy.
4.67
Excellent

Date of publication
25/08/2018
Date of order
10/08/2018
25/08/2018
Excellent
5.00
Excellent

Date of publication
22/08/2018
Date of order
26/07/2018
22/08/2018
Bought for son-in-laws Birthday. Very pleased with purchase.
5.00
Excellent

Date of publication
11/08/2018
Date of order
04/08/2018
11/08/2018
Great customer experience
5.00
Excellent

Date of publication
04/08/2018
Date of order
19/07/2018
04/08/2018
No communication to say items had arrived. Went to collection point. Goods had been there nearly a week but no name in parcel at all. Only identifiable by code.
2.67
Fair

Date of publication
11/07/2018
Date of order
04/07/2018
11/07/2018
Arrived on time and good shape.
5.00
Excellent

Date of publication
08/07/2018
Date of order
17/06/2018
08/07/2018
Range of products is excellent, but communication on lack of stock and delay to the delivery of the product was not so good. However, the follow up customer service, answering my queries about this issue was excellent.
4.33
Good

Date of publication
16/06/2018
Date of order
09/06/2018
16/06/2018
Lovely suitcase, arrived quick and in good condition
5.00
Excellent

Date of publication
14/06/2018
Date of order
07/06/2018
14/06/2018
Kept well informed and very pleased with product
5.00
Excellent

Date of publication
01/06/2018
Date of order
25/05/2018
01/06/2018
everything was how it should be
5.00
Excellent

Date of publication
27/05/2018
Date of order
20/05/2018
27/05/2018
Paid for 1-2 day express delivery and arrived 4 days later- too late for me to take the bag on holiday.
2.33
Poor

Date of publication
19/05/2018
Date of order
11/05/2018
19/05/2018
excellent and easy to use website
item came faster than expected and no complaints,

A job well done
5.00
Excellent

Date of publication
17/05/2018
Date of order
10/05/2018
17/05/2018
Easy and straightforward. Perfect
5.00
Excellent

Date of publication
06/05/2018
Date of order
29/04/2018
06/05/2018
Really pleased with my bag. Delivered exactly when it said so great service too.
5.00
Excellent

Date of publication
25/04/2018
Date of order
18/04/2018
25/04/2018
Excellent service
5.00
Excellent

Date of publication
18/04/2018
Date of order
11/04/2018
18/04/2018
Very efficient with helpful updates.Quality product.Fast service.
4.67
Excellent

Date of publication
04/04/2018
Date of order
25/03/2018
04/04/2018
smooth from the start ordered on line picked up in a store near me excellent efficient service
5.00
Excellent

Date of publication
31/03/2018
Date of order
24/03/2018
31/03/2018
very good customer service
5.00
Excellent

Date of publication
27/03/2018
Date of order
20/03/2018
27/03/2018
Fabulous service.
5.00
Excellent

Date of publication
22/03/2018
Date of order
13/03/2018
22/03/2018
Ordered from the website to be viewed and optionally purchase at the shop. Arrived when promised, good service at the shop, excellent Samsonite product. A very good experience.
5.00
Excellent

Date of publication
06/03/2018
Date of order
13/02/2018
06/03/2018
Great service and products
5.00
Excellent

Date of publication
06/03/2018
Date of order
26/02/2018
06/03/2018
Great service. Need to get your ratings page (this one) iPad compatible
5.00
Excellent

Date of publication
27/02/2018
Date of order
20/02/2018
27/02/2018
So happy with the full process everything has been done so professionally and the product is fantastic
5.00
Excellent

Date of publication
16/02/2018
Date of order
09/02/2018
16/02/2018
Speedy delivery. Good service
5.00
Excellent

Date of publication
15/02/2018
Date of order
08/02/2018
15/02/2018
5 stars
5.00
Excellent

Date of publication
13/02/2018
Date of order
05/02/2018
13/02/2018
Excellent service and love the bag
Thanks
5.00
Excellent

Date of publication
07/02/2018
Date of order
31/01/2018
07/02/2018
Excellent
5.00
Excellent

Date of publication
06/02/2018
Date of order
30/01/2018
06/02/2018
My shopping was cancelled because the item was out of stock despite the website didn't indicate it. An the item was not expected to be restocked
1.00
Very Poor

Date of publication
05/02/2018
Date of order
29/01/2018
05/02/2018
First time buying Samsonite laptop bag With 10 off 3-5 standard delivery got it within 3 days. and I made right decision spending that amount of money in bag. Quality of bag is great , it holds books in other side and laptop and ipad other side. Nice gift for someone who travels to work with their electronic items.
5.00
Excellent

Date of publication
31/01/2018
Date of order
01/01/2018
31/01/2018
Lightweight and generally strong. The wheels worked very well as rolling 4s or wheeling 2s. The zip came apart as I was doing it up the first time which was worrying as I was about to depart on a flight to Cyprus. The case was not overfull either. I managed to unzip and zip again and it held but nylon zips are worrying and I'm still not sure that this one will stand the test of time or strength.
4.33
Good

Date of publication
28/01/2018
Date of order
21/01/2018
28/01/2018
Very good service and luggage
5.00
Excellent

Date of publication
28/01/2018
Date of order
21/01/2018
28/01/2018
Very helpful and friendly staff; competitive price
5.00
Excellent

Date of publication
17/01/2018
Date of order
10/01/2018
17/01/2018
prompt delivery
5.00
Excellent

Date of publication
15/01/2018
Date of order
08/01/2018
15/01/2018
I loved the suitcases. Webpage is user friendly, I was kept informed in terms of the order process and deliver was on time.
5.00
Excellent

Date of publication
11/01/2018
Date of order
04/01/2018
11/01/2018
All very good, thank you kindly for your swift service
5.00
Excellent

Date of publication
27/12/2017
Date of order
20/12/2017
27/12/2017
much better service than dealing with Samsonite direct
5.00
Excellent

Date of publication
10/12/2017
Date of order
03/12/2017
10/12/2017
the rating given is a fair one. This item is as a Christmas present so full examination will not take place until Christmas day.
4.33
Good

Date of publication
08/12/2017
Date of order
01/12/2017
08/12/2017
Excellent. Would use again.
5.00
Excellent

Date of publication
06/12/2017
Date of order
29/11/2017
06/12/2017
very profesional, excellent quality very fast delivery amazing price
5.00
Excellent

Date of publication
05/12/2017
Date of order
24/11/2017
05/12/2017
Very quick speedy delivery and very keen pricing
5.00
Excellent

rollingluggage.com

rollingluggage.com was certified by Trusted Shops on 22/09/2017.

Contact
Canon Place 78, Cannon Street
EC4N 6AF London
United Kingdom
customer.care@rollingluggage.com
rollingluggage.com
Owner
Samsonite Limited
Canon Place 78, Cannon Street
EC4N 6AF London
United Kingdom
Trade register
Companies House 02020414
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with rollingluggage.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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