Certificate for rollingluggage.com

No. XCBBF685929135CD2D43076C16A2F13A3
 

Approved on
22/09/2017
Valid until
21/09/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for rollingluggage.com



Good

4.39/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 23 Trusted Shops reviews collected in the last 12 months.
In total, rollingluggage.com has already collected 114 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
04/04/2019
Date of order
28/03/2019
04/04/2019
Excellent as always. Keep up the good work
5.00
Excellent

Date of publication
25/02/2019
Date of order
11/02/2019
25/02/2019
Crap service, do not use this company.
1.00
Very Poor

Date of publication
21/02/2019
Date of order
11/02/2019
21/02/2019
Not yet used the case but the quality and appearance is great.
4.67
Excellent

Date of publication
04/02/2019
Date of order
28/01/2019
04/02/2019
Easy to use website and an excellent range of delivery options.
5.00
Excellent

Date of publication
20/12/2018
Date of order
13/12/2018
20/12/2018
I ordered a piece of luggage as a christmas present last week. I was told it would arrive on Monday. It still hasn't arrived. So much for 1-2 business day delivery... eight days later... and now i won't be at the address to collect it, so no christmas present for my mother it seems. thanks very much. Beyond disappointed.
1.33
Very Poor

Date of publication
17/12/2018
Date of order
08/12/2018
17/12/2018
Excellent service. Thank you
5.00
Excellent

Date of publication
29/11/2018
Date of order
22/11/2018
29/11/2018
Despite busy holiday season, very speedy service.
5.00
Excellent

Date of publication
03/11/2018
Date of order
25/10/2018
03/11/2018
Looks nice and it's very light but haven't used it yet.
5.00
Excellent

Date of publication
23/10/2018
Date of order
16/10/2018
23/10/2018
Fast delivery and easy process Would order again if I ever needed to
5.00
Excellent

Date of publication
23/10/2018
Date of order
16/10/2018
23/10/2018
Delivery was prompt - it came as arranged. No complaints.
5.00
Excellent

Date of publication
02/10/2018
Date of order
25/09/2018
02/10/2018
Really good company to deal with. Great communication and speedy delivery. I actually had to make a return because I ordered the wrong size and they couldn’t be more helpful and efficient.
5.00
Excellent

Date of publication
22/09/2018
Date of order
15/09/2018
22/09/2018
Good price, well packaged, will trade again
5.00
Excellent

Date of publication
28/08/2018
Date of order
21/08/2018
28/08/2018
Wrong case delivered initially but response from office and dispatch of correct case was excellent and speedy.
4.67
Excellent

Date of publication
25/08/2018
Date of order
10/08/2018
25/08/2018
Excellent
5.00
Excellent

Date of publication
22/08/2018
Date of order
26/07/2018
22/08/2018
Bought for son-in-laws Birthday. Very pleased with purchase.
5.00
Excellent

Date of publication
11/08/2018
Date of order
04/08/2018
11/08/2018
Great customer experience
5.00
Excellent

Date of publication
04/08/2018
Date of order
19/07/2018
04/08/2018
No communication to say items had arrived. Went to collection point. Goods had been there nearly a week but no name in parcel at all. Only identifiable by code.
2.67
Fair

Date of publication
11/07/2018
Date of order
04/07/2018
11/07/2018
Arrived on time and good shape.
5.00
Excellent

Date of publication
08/07/2018
Date of order
17/06/2018
08/07/2018
Range of products is excellent, but communication on lack of stock and delay to the delivery of the product was not so good. However, the follow up customer service, answering my queries about this issue was excellent.
4.33
Good

Date of publication
16/06/2018
Date of order
09/06/2018
16/06/2018
Lovely suitcase, arrived quick and in good condition
5.00
Excellent

Date of publication
14/06/2018
Date of order
07/06/2018
14/06/2018
Kept well informed and very pleased with product
5.00
Excellent

Date of publication
01/06/2018
Date of order
25/05/2018
01/06/2018
everything was how it should be
5.00
Excellent

Date of publication
27/05/2018
Date of order
20/05/2018
27/05/2018
Paid for 1-2 day express delivery and arrived 4 days later- too late for me to take the bag on holiday.
2.33
Poor

rollingluggage.com

rollingluggage.com was certified by Trusted Shops on 22/09/2017.

Contact
Canon Place 78, Cannon Street
EC4N 6AF London
United Kingdom
customer.care@rollingluggage.com
rollingluggage.com
Owner
Samsonite Limited
Canon Place 78, Cannon Street
EC4N 6AF London
United Kingdom
Trade register
Companies House 02020414
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with rollingluggage.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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