Reviews for bigorbitcards.co.uk
4.92/5.00
Excellent
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bigorbitcards.co.ukReviews
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bigorbitcards.co.uk - The best place to buy TCG Singles in the UK.
Big Orbit is the best place to buy TCG Singles in the UK. We offer fast same day worldwide shipping on orders placed before 3pm Monday to Friday and free shipping over £30.
We also buy trading cards, video games, Lego & miniatures from the public for cash or store credit.
Contact
Paul Adkins
Big Orbit Games, Blackminster Business Park
WR11 7RE Evesham
United Kingdom
Authorised representative
Paul Adkins
the most relevant positive review
2021-04-20T18:34:27Z 10 months ago
Very good website! It was very easy to use. I had a query about postage, and they emailed back within the day and were very helpful. I buy cards from axion now, and 9 out of 10 times you beat them on price!
I also love the way the cards are packaged, absolutely no chance of the cards being damaged
The only downside is the stock that you had available for some of the more expensive cards. But I'm assuming you buy your stock from others, so if they don't want to sell there .ore expensive cards, then you won't have any in stock.
the most relevant critical review
2021-05-24T16:44:08Z 9 months ago
They are great at getting the orders to you quickly. However they have a tendency to ignore you when requesting refunds and tend to give you credit rather than money sometimes without giving you an option. This usually happens when they think they have certain cards but don’t.
bigorbitcards.co.uk- Logo - reviews
Answer by bigorbitcards.co.uk
9 months ago
Hello Elliott
I'm very sorry that you had an issue with the cancellation of this order. As you will have seen (a system generated email would have been sent on cancellation) we did cancel the order when requested but there was an issue processing the refund that caused it to be delayed, this has now been rectified and the refund should be with you now or within the next couple of days depending on payment method used.
With regard to refunds for out of stock cards being made in store credit, as can be seen in one of the images that you have uploaded we do offer the option to request a cash refund, we are always happy to refund in cash if it is the customers preference.
I'm sorry that this order didn't meet the standard that you expected, if you take a look at the other reviews on this website I hope that you will see that it is not typical of the service that we provide.
Again, very sorry for the issues that you have with this order. I note that you have placed many orders with us in the past, I hope that you were satisfied with these and that we get an opportunity to demonstrate the quality of the service we provide in any future orders that you choose to place.
Regards
Paul
Big Orbit Cards
Read the most relevant positive or most relevant critical review
Positive
Critical
2021-04-20T18:34:27Z 10 months ago
Very good website! It was very easy to use. I had a query about postage, and they emailed back within the day and were very helpful. I buy cards from axion now, and 9 out of 10 times you beat them on price!
I also love the way the cards are packaged, absolutely no chance of the cards being damaged
The only downside is the stock that you had available for some of the more expensive cards. But I'm assuming you buy your stock from others, so if they don't want to sell there .ore expensive cards, then you won't have any in stock.
Read more
2021-05-24T16:44:08Z 9 months ago
They are great at getting the orders to you quickly. However they have a tendency to ignore you when requesting refunds and tend to give you credit rather than money sometimes without giving you an option. This usually happens when they think they have certain cards but don’t.
bigorbitcards.co.uk- Logo - reviews
Answer by bigorbitcards.co.uk
9 months ago
Hello Elliott
I'm very sorry that you had an issue with the cancellation of this order. As you will have seen (a system generated email would have been sent on cancellation) we did cancel the order when requested but there was an issue processing the refund that caused it to be delayed, this has now been rectified and the refund should be with you now or within the next couple of days depending on payment method used.
With regard to refunds for out of stock cards being made in store credit, as can be seen in one of the images that you have uploaded we do offer the option to request a cash refund, we are always happy to refund in cash if it is the customers preference.
I'm sorry that this order didn't meet the standard that you expected, if you take a look at the other reviews on this website I hope that you will see that it is not typical of the service that we provide.
Again, very sorry for the issues that you have with this order. I note that you have placed many orders with us in the past, I hope that you were satisfied with these and that we get an opportunity to demonstrate the quality of the service we provide in any future orders that you choose to place.
Regards
Paul
Big Orbit Cards
Read more
What other customers say about their experience with bigorbitcards.co.uk
2021-10-22T13:25:14Z 4 months ago
Verified review|
2021-10-20T14:22:02Z 4 months ago
Verified review|
2021-10-09T07:34:59Z 4 months ago
Verified review|
2021-10-05T16:09:26Z 4 months ago
Verified review|
2021-10-03T20:30:50Z 4 months ago
Verified review|
2021-10-02T07:54:48Z 4 months ago
Verified review|
2021-09-30T12:11:54Z 4 months ago
Verified review|
2021-10-03T10:00:32Z 4 months ago
Didn't come
Verified review|
bigorbitcards.co.uk- Logo - reviews
Answer by bigorbitcards.co.uk
4 months ago
Dear Customer
I'm very sorry to hear that your order didn't arrive.
Since you have left this review we have tried to contact you via email to see if we can resolve this issue for you.
If you could reply to the email we have sent or use the contact form on the website I am sure we can get this problem resolved for you.
Regards
Paul
BOC
2021-04-20T18:34:27Z 10 months ago
Very good website! It was very easy to use. I had a query about postage, and they emailed back within the day and were very helpful. I buy cards from axion now, and 9 out of 10 times you beat them on price!
I also love the way the cards are packaged, absolutely no chance of the cards being damaged
The only downside is the stock that you had available for some of the more expensive cards. But I'm assuming you buy your stock from others, so if they don't want to sell there .ore expensive cards, then you won't have any in stock.
Verified review|
2021-07-15T10:37:48Z 7 months ago
Honestly pretty blown away by this service...
Found I was missing a full encounter set from Arkham Horror LCG: The Forgotten Age.
Found Big Orbits, 15p a card with all 5 of the ones I needed in stock, excellent!
The icing on the cake was the prompt next day delivery, and that I had also received sequential cards - 1/5 -> 5/5 instead of duplicates on the cards which had doubles. Amazing service, will certainly consider using again if I find myself missing cards out of my collection.
Thanks Big Orbits!
Verified review|
2021-05-15T02:56:31Z 9 months ago
Simply one of the best places to get cards from, regardless where you live. Two times now I have bought cards and I live in the states and both times it took 10 days. Most of the time I cannot get things shipped in the states that fast! Cards are in great shape. Packed with extra care too. Cannot recommend this site enough.
Verified review|
2021-06-27T12:04:30Z 8 months ago
Courtesy of my son's financially crippling obsession with Pokémon card collecting, we've been regular customers for some time now. Big Orbit has been consistently excellent in all aspects of sale, from ease of ordering through to highly efficient dispatch and shipping, with quick and clear communication where appropriate.
Verified review|
2021-06-25T09:40:04Z 8 months ago
Big Orbit Cards are my favourite place to buy low-cost singles to fill out my commander decks. Shipping is incredibly fast, packaging is good. Most things (particularly those that have been reprinted) are in stock in good numbers. Free shipping over £30 is great. I really can't recommend them enough!
Verified review|
2021-05-13T10:51:46Z 9 months ago
I have never had a bad experience using Big Orbit. Orders are handled efficiently - both trading cards and buying them - and shipped quickly and carefully. I have also never had a bad card from them. They are a big part of my deck building experience.
Verified review|
2021-02-10T16:37:22Z 1 year ago
Well Packaged & With Excellent Communication, Always Extremely Helpful, Nothing Is To Much Trouble, ALong With Being Super Quick Delivery. Cards Were Delivered In Excellent Condition, Incredibly Pleased Thank You
Verified review|
2021-03-06T13:04:16Z 1 year ago
Super efficient and haven't let me down yet, all cards have been high quality and near mint condition. I also appreciate the considerate packaging.
Verified review|
2021-04-29T20:03:09Z 10 months ago
Always perfect, cards I get come quick, well wrapped and fit inside letterbox which is great. Ordered many times and never had any issues.
Verified review|
2021-03-19T19:08:06Z 11 months ago
Big Orbit Cards are great to buy from. Their website is easy to use and clearly laid out with shipping times being amazing. Sometimes the order even arrived the day after it was placed if I was able to order by the 2:00PM same day dispatch deadline. Any questions have been dealt with quickly and expertly. Big thanks to the Big Orbit Cards team.
Verified review|
2021-03-15T09:21:36Z 1 year ago
Big Orbit Cards are great. Orders are always delivered promptly and are well packaged.
My latest order is delayed but this is not the fault of Big Orbit. It has something to do with the new import rules after the UK leaving the European Common Market.
Big Orbit has been keeping me informed of progress on a regular basis
Verified review|
2021-04-24T21:53:36Z 10 months ago
Made a couple of orders of Yu-Gi-Oh cards, all arrived in a reasonable time (International shipping) and in perfect condition.
Their costumer support is also great, they respond quickly and help with every question you may have.
Verified review|
Reviews for bigorbitcards.co.uk
4.92/5.00
Excellent
How is the rating calculated?
Trustmark for bigorbitcards.co.uk
Status:
updated on: 29/01/2022
certified since: 24/06/2014
bigorbitcards.co.uk is checked and certified according to the Trusted Shops quality criteria
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Details about bigorbitcards.co.uk
bigorbitcards.co.uk- Logo - reviews
bigorbitcards.co.uk - The best place to buy TCG Singles in the UK.
Big Orbit is the best place to buy TCG Singles in the UK. We offer fast same day worldwide shipping on orders placed before 3pm Monday to Friday and free shipping over £30.
We also buy trading cards, video games, Lego & miniatures from the public for cash or store credit.
Contact
Paul Adkins
Big Orbit Games, Blackminster Business Park
WR11 7RE Evesham
United Kingdom
Authorised representative
Paul Adkins